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Stake— player complaints: 685 in English

685 Complaints
226▼ Last 30 days · was 309
0 Unresolved
4.8582309327778d Last complaint
29.9 Risk index
12% Resolved · of 26 with a known status
38% Withheld payouts among those
$42,741 · £189,600 · 29,000 INR +2 Disputed sums

Stake: 685 complaints filed in English across 4 platforms, disputed sums $42,741 · £189,600 and 3 more currencies. Most of them are about other (55%). Risk index 29.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Other 55% 374
Game fairness 17% 116
Withheld payouts 15% 103
Bonus terms 8% 52
Account blocks 4% 24
Verification 2% 16
Status unknown 659 Closed, no outcome 14 Rejected 9 Resolved 3

Sources

Trustpilot 658 CasinoReviews 25 Casinomeister 1 LCB.org 1

Complaints by month

12
02
03
04
05
06
07
08
09
10

Questions and answers

How many complaints are there about Stake?

The English-language record holds 685 complaints from 4 platforms; 659 carry no status from the platform. The latest one is dated 2026-10-06.

Does Stake resolve complaints?

Of 26 complaints where the platform recorded a status, 12% were resolved, 0% remain open and 35% were rejected as groundless, 54% were closed without an outcome. Withheld payouts account for 38% of them.

What do players complain about?

Mostly other — 55% of cases, then game fairness (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 685 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 29.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 685

18.08.2026 Trustpilot Other
Used to be a nice site but now it's…
Used to be a nice site but now it's trash. Promos getting cut, rainbot removed, insanely dumb tip limits, rakeback cut in half, codes only bots can claim. All they care now about now is Train and Drake. Screw you, Eddie.
18.08.2026 Trustpilot Withheld payouts
Stake has been a very disappointing…
Stake has been a very disappointing experience for me. My withdrawal has not been credited to my bank account even after several days, while the transaction shows as successful. Customer support keeps asking for more documents and bank statements, but there is still no clear resolution. The process has been slow, frustrating, and stressful. I hope Stake improves its support system and resolves pending withdrawal issues faster for affected users.
18.08.2026 Trustpilot Other
The Best site
Of all the sites in this category I’ve visited, Stake.com is the most prolific, reliable, and stable one I’ve come across. Zero issues with deposits, and the withdrawal process is even better. Highly recommended.
18.08.2026 Trustpilot Withheld payouts
Made a deposit on stake a month ago still my stake wallet is not credited
Made a deposit on stake a month ago for about a 100$ which is equivalent to 10k Inr and the transaction was also successful through my payment method and yet the stake’s team or mail team keeps on brushing me off saying that I should contact my bank and raise a chargeback and i did all the said steps to get my money back but when my bank raised a chargeback the remitter bank rejected the chargeback 3 times very unprofessional and very frustrating it is never faced any issues with stake in past but now they don’t care to investigate onto the log sheet os that day when the transaction was made and they simply will read me mail templates in response totally worst experience with stake would not suggest to use the website for entertainment
18.08.2026 Trustpilot Other
Stake as been a reliable and decent…
Stake as been a reliable and decent platform different from other Easy to navigate Play with various cryptos Well supportive customer service I rate them 💯💯💯💯
18.08.2026 Trustpilot Bonus terms
is good bonuses without any wagger stake when they say i give bonus u can withdraw not like anothers shite casinos can t withouth after wagger x40 wtf this is not money
its is best casino in the world u can be rich after night everything going fast deposit and withdraw no time to wait like another s casino ofc after u do kyc your id u dont have any problem with your cash u move in and out as much u can i deposit on stake by mistake i want to put 36$ and i put 36000$ and i get out money without anyproblem if was another casino this money they block and hard get back
18.08.2026 Trustpilot Withheld payouts
Stake has just become a scammers paradise
Been a user of stake since last 4-5 years , it's the worst stake has been I’m extremely disappointed with Stake’s handling of my deposit issue. I made a ₹2,498.10 UPI payment on 15 August 2026 at 9:07 PM, and upi clearly shows the transaction as Successful. I have the complete payment receipt, UTR, and transaction details as proof.I escalated the issue through Stake, but the case was eventually closed with the response that the funds “did not reach” Stake. That was the extent of the help I received — essentially zero resolution even after providing all the evidence of the payment.The biggest problem is the support system. The AI/bot only gives predefined options and does not properly allow me to explain the situation or speak to a real human operator. Some payment problems genuinely require a human being to investigate them. A bot repeatedly sending you through options and then closing the conversation is not acceptable when someone is missing money.I have done my part, the payment was successfully debited from my account, and I have the UTR to prove it. I need my money I’m right on my end as far as the payment is concerned, and I expect Stake to either credit the deposit or provide a proper resolution after actually investigating the transaction.UTR: 647878311298Escalation ID:oS-rb6b3yZ6RMfvX
18.08.2026 Trustpilot Verification
Account (John1y): Unlawful Withholding of $1,030 USD Due to Unachievable Regional Verification Demands
My username on Stake is John1y. I am writing this review to highlight an extremely unfair verification loop by Stake that is currently preventing me from withdrawing my balance of $1,030 USD.My identity is fully verified with my official government ID. However, Stake placed my account under Level 3 (Address Verification) and Level 4 (Source of Funds) restrictions, demanding corporate payslips and stamped bank reference letters.To prove my address, I submitted my home utility bills (water bills). Since I reside in my family home in Yemen, these bills are under my father's name. After inspecting these valid utility documents, Stake's support completely rejected them and demanded that I instead provide a stamped bank reference letter alongside a bank statement, or obtain a notarized municipal declaration—requirements that are practically impossible to fulfill under local Yemeni infrastructure.Furthermore, for the Source of Funds, I explained that I am an independent, self-employed home tailor receiving cash payments. Corporate payslips legally DO NOT EXIST for my situation. Despite this, support agents (Aleksandar, Jelena, Leontina) continuously copy-paste automated responses demanding non-existent corporate documents and refusing to escalate the case to senior management.Forcing a user into an unachievable document loop while holding $1,030 USD is an unfair confiscation of player funds. If Stake cannot accommodate freelancers from restricted regions, they must perform a manual administrative review and allow a one-time final withdrawal of my funds to close the account.Account Username: John1y
17.08.2026 Trustpilot Other
There are doing well please let learn…
There are doing well please let learn to give maximum attention to a customer whenever he or she has a request and meeting up with time than wasting their time and enhance attention to serve customers
17.08.2026 Trustpilot Other
The way they commit and solve every…
The way they commit and solve every problem is excellent .
17.08.2026 Trustpilot Other
always fast and helpful support
always fast and helpful support! plus the games are great!
17.08.2026 Trustpilot Other
Me and two moreI've been to the most…
Me and two moreI've been to the most generous casinos, and they're all completely fair and honest
17.08.2026 Trustpilot Other
Great Experience
I was well attended to And got my bonus paid accordingly.
17.08.2026 Trustpilot Game fairness
I lost almost all my funds of 3 million…
I lost almost all my funds of 3 million naira in a winkle of an eye to dice. You should try as much as possible to make some of your casino games easier for players. The bonus are fine but also improve in that aspect. Let there be a fair play in your casino games, especially in Limbo, Dice, and Crash.I love Stake.com.
17.08.2026 Trustpilot Game fairness
I had a good experience while playing…
I had a good experience while playing but its been a couple of months I keep losing money any game I played it keep on losing that is why im not interested anymore on stake
17.08.2026 Trustpilot Other
Stake good at customer service
Stake is excellent when you need customer service
17.08.2026 Trustpilot Bonus terms
Very disappointing experience
Very disappointing experience — I would not recommend Stake.comMy experience with Stake.com has been extremely disappointing. I lost around $700, and after all that activity, the bonus I received was only $15. I honestly felt insulted by the amount.I expected their bonus/reward system to be much more reasonable considering how much money I had deposited and lost on the platform. Instead, I was left feeling like the promotions and bonuses were nowhere near what I expected.Based on my personal experience, I feel the site gives players very little back compared with how much they can lose. I regret using the platform and would strongly advise anyone considering Stake.com to be very careful, understand exactly how their bonus system works, and never expect bonuses to recover your losses.For me, this was a 1-star experience and I will not be using the site again.One of support employee name :- KatarinaUAnd Jovan.
16.08.2026 Trustpilot Bonus terms
They take all my money but it’s great…
They take all my money but it’s great bonuses they just need to give me some more
16.08.2026 Trustpilot Other
Instant withdrawals best games and big winzzz
I’ve had a really smooth experience using Stake. The user interface is clean, navigation is intuitive, and payouts/withdrawals are instant. also love the stake originals
16.08.2026 Trustpilot Other
Company is honest
Company is honest, withdrawals are never an issue, RTP is as written. Great casino, good promotions.

461–480 of 685

How the risk index is calculated and how complaints are labelled — the method behind this section.

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