Wont let me withdraw and ignoring my messages
Reason: Declined payment
Hello Stake and Ask Gamblers Community.I'm opening this complaint because I recently tried to make a withdraw on my Stake account, but it has yet to go through.The withdraw status has been pending since the 9th of October, which was 4 days ago as of writing this message.Since then, I have messaged Stake, emailed, and got no proper response.I have been given no reasoning to why this has happened, and am now being ignored.The total withdraw amount is just below 48,000 in USDT.Last time I heard from stake was when they told me to email them, and I'm yet to receive any update or reasoning yet following up multiple times, all they say is to wait for an email that is yet to arrive, and I doubt it will.I hope this can clear things up, I can't have money tied up in my account like this, it's unfair, and I trust that this can help resolve the issue.All I'm asking for is a reason why and how I can help solve this issue swiftly, which is why I'm here, since I haven't heard back from Stake yet.I have attached screenshots to this complaint, proving the withdraw attempt, and showing Stake's support messages.Thank you, looking forward to hearing back.
--- Ответы в треде ---
AskGamblers • Support Team 1 day ago Dear Stake Casino,The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
lionshret55 1 day ago Ask gamblers, I'd like to change this complaint from a matter of rejected withdraw, to unfair banned account. After 2 weeks of waiting, and bringing up this complaint, I received this email: "Hello, Stake maintains a zero-tolerance policy towards any form of advantageous gameplay, such as card counting, opposite Betting, collusion, and related activity. Your account has been identified and verified as engaging in such activity, along with many other associated accounts. Under section 4.19 in our Terms of Service, Stake reserves the right to restrict a user's account and, in many cases, confiscate any applicable winnings or available funds. As a result of this activity, your account has been permanently closed, with any remaining funds withheld and confiscated. We strongly recommend that you cease this activity on our platform. If you create a new account or continue to engage in this activity, the associated account(s) will be permanently closed, and all applicable funds will be withheld and confiscated. Kind Regards! DusanTr" Stake is now accusing me of "card counting, opposite Betting, collusion, and related activity" I have no knowledge of this and would like to have more specifics, or proof of why this has happened. I want to know what I did wrong and why I've been given this ban in more specific detail. All I did was got lucky and won 2 rounds on a baccarat table, and when I go to withdraw, you hold my funds for 2 weeks and then confiscate them and ban my account without reason or proof. This is not fair.
Stake Casino • Representative 1 day ago Dear lionshret55 and AskGamblers Team, Thank you for your patience while we look into this matter. We understand that waiting for an outcome can be frustrating, and we want to assure you that your case is still under active investigation. We will update you as soon as we have more information. Thank you for your understanding. Kind regards,
lionshret55 5 days ago Thanks for finally getting back to me. There have been 0 updates and I don't wanna make accusations, but seems like you're just not willing to pay and keep stalling. What is the reason for this check and how long will it take, it's been a week already, seems highly unreasonable. Looking forward to getting this resolved, thanks.
