Spinia — player complaint #62709, 2021-01-12: bonus terms
Spinia: a player complaint filed on 2021-01-12, about bonus terms, status — resolved. Published on CasinoReviews. One of 84 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about Spinia: statuses, disputed sums, risk index →
Good day,
I am having a problem with spinia.com.
I have paid 50 euro and received a100% bonus.
Now during the game I won 1600 euro on a 0.80 euro bet and played further to 1200 euro and wanted to cash out.
Now they say that they don;t cash out because i played higher than 5 euro and that is true, but after winning on the low bet.
they stand at their point and removed all my winnings and i am really devastated.
Why am I allowed to bet more than 5 euro on a bonus play, when it's not allowed??
I won on a low bet, so why did I lose all the cash??
This aint fair!
could you please help me out?
My name is:
Their terms and conditions don't say anything:
https://www.spinia.com/terms-and-conditions
And they have a hidden term and condition under the bonus where it says you can't bet more than 5 euro:
https://www.spinia.com/promotions
thanks in advance!
kind regards,
Complaint data
- Case number
- #62709
- Filed
- 2021-01-12
- Status
- Resolved
- Category
- Bonus terms
- Place among complaints about Spinia
- 18 of 84 by date, newest first
- Source
- CasinoReviews — original ↗
- Text
- 162 words, as published
All 84 English-language complaints about Spinia — as a list by date; the summary, statuses and disputed sums are on the operator page.
Similar complaints about Spinia: bonus terms
- Spinia - no cashout 2021-06-27 Resolved
- Spinia - confiscated winnings 2019-06-16 Rejected
- Spinia - taking away 14000 euro winnings 2019-07-03 Rejected
- Spinia taking away 14000 euro winnings 2019-08-14 Rejected
- Spinia - Winnings confiscated 2020-06-01 9,800 EUR Rejected
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