Slotsnbets - Ignored self exclusion request
I have sent an email to the casino requesting to be self excluded on the 18.02.21. The subject of the email as the email itself contained the words self exclusion. Until yesterday there was no reply. I want to stress the fact that all the other times I have emailed them regarding games or promotions, they promptly answered the same day. Reading uk trustpilot reviews, it seems that this is common practice. Yesterday I emailed them again, complaining that they ignored my request for a month, asking again to be self excluded and to be refunded the deposits I made in this whole month. Needless to say, they refused to refund anything, saying that sometimes they get a lot of emails and it takes a bit more time to reply. One month seems like a lot of time to me. They finally self exclude me, but I still feel they should refund something, if not all the deposits I made since the first request, as I wouldn’t have spent all that money, had they dealt with my request in a timely and fair manner.
