SlotsnBets— player complaints: 7 in English

I have requested multiple times for my account to be closed and for me to be permanently excluded due to a severe gambling addiction but they will not do this. They say the account is closed when it isn't, or they exclude me for a certain number of days. This leaves it open for me to start using it again after the time has expired

Hi I signed up to slotsnbets back on the 21st of September, I made 7 deposits and won £450 I made a withdrawal for the full amount back on the 22nd, it left my pending withdrawal back on the 29th September and its now the 13th of October and I have emailed them asking when to expect my funds to hit my bank account and all I am getting back from them is sorry for the delay you will paid as soon as possible, I have emailed them asking for a date when I can expect it and they just ignore me, could your company help please? As I'm at my wits end and it's causing me unnecessary stress

My debit card is blocked to gambling sites. They used scam pay providers to accept my deposits. Never reply to emails

Server host is down, I have a lot of funds on this website and they have not given me the ability to withdraw anything before closing the server and shutting the website down. I now cannot contact them as when I send an email to the support address i get a postmaster failed email saying that server host doesn’t exist anymore.

Hi i have requested numerous withdraws, and none get done. I have been told asap and 1-3 days. Iv had a request pending for 5 days. Iv emailed and no reply.

I have sent an email to the casino requesting to be self excluded on the 18.02.21. The subject of the email as the email itself contained the words self exclusion. Until yesterday there was no reply. I want to stress the fact that all the other times I have emailed them regarding games or promotions, they promptly answered the same day. Reading uk trustpilot reviews, it seems that this is common practice. Yesterday I emailed them again, complaining that they ignored my request for a month, asking again to be self excluded and to be refunded the deposits I made in this whole month. Needless to say, they refused to refund anything, saying that sometimes they get a lot of emails and it takes a bit more time to reply. One month seems like a lot of time to me. They finally self exclude me, but I still feel they should refund something, if not all the deposits I made since the first request, as I wouldn’t have spent all that money, had they dealt with my request in a timely and fair manner.

Slotsnbets took my £500 and never credited it, [EDIT] Sorry was no option to select this casino in drop down box