Slot Hunter - self exclusion not honoured
Hello i hope you are doing well. I am contacting you regarding my self-exclusion on n1interactive casinos and requesting to get my deposits refunded to me after i was self-excluded forever from all of their casinos because of my gambling problems. My self-exclusion was set forever on slotwolf casino on 2020-02-27 20:05:35 UTC.
I am a finnish player and it clearly says in their responsible gambling section of their website in finnish the following:
in finnish: Omaehtoinen pelikielto tarkoittaa, että pelaamisesi estetään kaikilla saman lisenssin alla toimivilla kasinoilla.
translation: A voluntary ban means that you will be blocked from playing at any casino operating under the same license.
This same exact rule can be also found on their other casino samosacasino.com responsible gambling page which i will attach proof of or send it to you.
I am asking you to please help me to get my deposits minus withdrawals made to these casinos that i will mention after my self exclusion should have been active on all of their casinos on 2020-02-27 20:05:35 UTC. I was able to play on slothunter, amunra, megaslot and samosacasino.
I have tried to contact them but its impossible to get even my transaction history from them only one who have send it to me is megaslot. Also i dont get any replies back and the latest visit to their live chat, they just closed the chat when i tried to ask them if they have received my emails so i cant communicate with them. And some of the casinos including slothunter has already said they are not gonna refund me and since you are the ADR for n1interactive casinos i am seeking help from you now.
total net losses from these casinos is still unknown to me except from megaslot which was 20e because i just cant get any communication back or my transaction historys from them.
it clearly says Permanent self-exclusion will mean you cannot play at other online casinos and brands under the participating licence on their terms, now or in the future on slotwolf casino where the self exclusion was set permanently and also on their other casino samosacasino which i also was able to gamble on after my self exclusion should have been in place.
Thank you for youre time and have a nice rest of the year.
