Silver Oak — player complaint #66706, 2016-10-11: bonus terms

Hello, Yesterday i was looking for online casino with good deposit on no deposit bonus, and i have found this site (https://casinobonus2.co/500-no-deposit-bonus-codes/page/2/) which have a lot of good casinos offers, so i have chosen Silver Oak Casino which have.... $275 no deposit bonus code for Silver Oak Casino Your bonus code: FALLINTO275 $275 Casino bonus 30X Wager $100 Max Cash-Out So i have sign up and verify my email and redeem my bonus code and i have got 275$ which they promise on offer above, and then i start to play... After 3 hours playing my account was have 5200$ and i was playing 50$ for 1 spin, and then my account was have like 100$ and other 5100$ was gone... I try to take to them on chat and after 1 hour waiting they answered and here is what i remember... ME: Hello My account was over 5000$ while i play this money gone, so why you take it? I did not even try to cash out, i just PLAY Support: Let me check, the system has left for you the max money you can cash out (100$) and have taken the left of this money (5100$) ME: why is that?? i did not even try to cash out, im just playing, and i understand if i want cash out then there is rules for that but I"M JUST PLAYING After 30 min waiting... ME: Hello, are you sleeping??? im still here.... Support: wait please im working on your case ME: OK, Thank you Support: we have been long time waiting you but no answer, would you like we close the chat? ME: HELLO, MAKEUP PLEASE I'M HERE AND ITS ME WHO WAITING YOUR ANSWER, I WANT TO KNOW WHAT CAN I DO NOW?? Support: You can withdrawal the money or play ME: are you really joking with me?? my account is 0, so what are you saying?? Then i close the chat and i have sent to 3 support email but no answer. I just wanted to know if this is normal?? i have playing with over 15000$ and in the end they taken 5100$ from my account, so does its normal because of this bonus Wager or rules? Because if that is normal then it means they have give me 275$ and i have playing with over 15000$ and of course some other people losing and i have won them money and after that casino take this money for themselves, i hope somebody can understand this point, because its not fear for other players! All my life im losing in online casino with more than 50,000e, so i don't care if they give me this money or not, but i want to understand is that normal and fear for me and other players??? Thanks for any help and sorry for bad English. [EDIT]