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Royal Panda— player complaints: 127 in English

127 Complaints
2↑ Last 30 days
1 Unresolved
26.246556585671d Last complaint
27.2 Risk index
24% Resolved · of 17 with a known status
12% Withheld payouts among those
£30,272 · 5,000 INR Disputed sums

Royal Panda: 127 complaints filed in English across 2 platforms, 1 still open, disputed sums £30,272 · 5,000 INR. Most of them are about withheld payouts (37%). Risk index 27.2. Texts below are the players' own words, as published on the source site; last complaint 2026-09-16.

What players complain about

Withheld payouts 37% 47
Verification 16% 20
Other 13% 17
Bonus terms 13% 16
Game fairness 13% 16
Account blocks 9% 11
Status unknown 110 Rejected 11 Resolved 4 Unresolved 1 Closed, no outcome 1

Sources

Trustpilot 110 CasinoReviews 17

Complaints by month

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Questions and answers

How many complaints are there about Royal Panda?

The English-language record holds 127 complaints from 2 platforms, 1 of them without a resolution; 110 carry no status from the platform. The latest one is dated 2026-09-16.

Does Royal Panda resolve complaints?

Of 17 complaints where the platform recorded a status, 24% were resolved, 6% remain open and 65% were rejected as groundless, 6% were closed without an outcome. Withheld payouts account for 12% of them.

What do players complain about?

Mostly withheld payouts — 37% of cases, then verification (16%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 127 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 27.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 127

11.08.2022 Trustpilot Bonus terms
Non Existent Sign Up Bonus - Don't Use this site in Ontario!
Do not sign up at this Casino in Ontario. They promoto a 100% sign up bonus, but they don't actually give you the funds to wager with like every other casino. You need to roll both the deposit and bonus funds 20x before you can ever wager with the bonus funds. Completely backwards. You will never actually see the bonus funds as you will almost surely go broke before clearing the ridiculous rollover conditions. Such a shame the casino is shady in their offering of this bonus. DO NOT USE.If you're looking for online casinos who do bonuses right where you actually get to use the bonus funds during the rollover requirements I'd recommend coolbet.ca or fanduel.Again, do NOT sign up for this scam casino in Ontario!
31.07.2022 Trustpilot Game fairness
Seems like a very big SCAM!
Seems like a very big SCAM!! Is it rigged ? Do you just lure people by letting them win a few games at the beginning and then drain every penny of us ? I’ve been following the algorithms you provide, following it religiously and just losing my money game after game and your consultant keeps saying keep trying and sound so promising- the biggest casino scam I believe this is. Do not trust Royal Panda
08.07.2022 Trustpilot Verification
They Will NOT Let You Withdraw…
They Will NOT Let You Withdraw Winnings!This comany is a total scam with their fradulent activities and business operation. Depositing money to them is as easy as 1,2,3, but when you have won and want to withdraw it is a total NIGHTMARE. They come up with new verification process every step of the way to the point where you give up.Now they want to verify my Debit Card ownership, I have sent them my ID and photo of my Debit Card which clearly has MY NAME on the card but they want more document from my bank for stupid NO REASON. When these are all unnecessary because WHY would I want to withdraw to someone else's account??? I WARN EVERYONE TO STAY AWAY FROM THIS COMPANY!
07.07.2022 Trustpilot Game fairness
Royal Panda casino is a SCAM AND FRAUD!
DON'T TRUST THIS COMPANY. I won and wanted to withdraw my money. My account was previously already verified but they decide to go through the process again, just to hassle me. I had no problem and submitted my documents for address, bank, credit card, gov ID. Some of these are unnecessary and they do it to just to abuse people and waste your time. Meanwhile they will cancel your withdraw request in the hopes you will play and lose. Their games are a scam and manipulated. You can find many videos on YouTube proving this. They are a fraudilent business and stay AWAY from them!DO NOT GAMBLE ONLINE! YOU WILL LOSE!
20.06.2022 Trustpilot Withheld payouts
100% fake site no withdrawal verification issues
100% fake site no withdrawal verification issuesDeposit time no issuesWithdrawal time I'd fake everything fakeBulshit company don't sign royalpanda
06.06.2022 Trustpilot Withheld payouts
Make an official complain to your lottery bureau
***if you feel they sa m you to make it impossible to get your $ call OLG and make a complaint***If I could give minus 0 I would. Just recently subscribed because it was in top 5 Canadian Casino from an online add...I deposited about 150$ with no problems from my visa debit.My first withdrawal is 100$ have still been pending for days. They asked to provide documents (picture of my card and a bank statement, which I think is little too much sensitive documents.) But anyways. I also have an other 290$ gain pending.Now they say they can't approve my documents because there is no name.on the card (its a visa debit) and now make it impossible to have my documents approved and to get my money. I called OLG already to complain and report them.
27.05.2022 Trustpilot Withheld payouts
Well about a year ago I won over 60…
Well about a year ago I won over 60 thousand on this site. All my documents were verified and I put a small withdrawal for 2000, and nothing. Just sits pending. and pending. Support stalling. They didn't want to pay out. They requested additional verification..I provide that and they keep the excuse going. Honestly I gave up after two months of this. Other casinos a 2 thousand withdrawl is no problem, especially if you are already verified. 3k and above can ask for some additional docs
15.05.2022 Trustpilot Withheld payouts
My Experience
hello, i have been on Royal Panda only for about a month and have made several deposits and played a few games, i made a withdrawal of 240$ and received my money without issue, i now have a pending withdrawal of 260$ and am jumping through hoops to get it, i tried to withdrawal the money twice, i spoke to support many times, at first i was told to verify my ID, my address and my Idebit info. I uploaded my ID, and my newest proof of address wich was approved and i explained to support agent that i did not use nor have "Idebit" the method that i used to request a withdrawl was eCashout wich i had already provided the details for during my first withdrawal "the one i received". the support team said to me that the idebit was not necessary if i could provide my transaction ID account (Banking info) so i provided everything, even my transit and account information (nobody was clear on what i needed to do so i gave everythingin attempt to get my money) along with a screenshot of the transaction, basically gave them a void cheque for god sakes. right after i provided this information i was kicked off my casino account and was not able to log back in, support told me due to a security issue my account was frozen and i wan no longer able to sign in to my casino account. i was told that if i provided everything that i'd be able to log back in and that my payment would be processed. however, im now being told that my casino account cannot be found and support will no longer help me. i was given a "support email" insted. i've since been ignored. Currently..here is where i am with all this nonsense, i have a 260$ withdrawl that im not recieving, i cant log into my account, everything is verified and i've given every piece of documentation expected of me(enough for identity theft), but nobody can seem to help me , this feels like a scam. I'd keep researching other casinos, not recommended.
07.05.2022 Trustpilot Game fairness
If I can review a triple 0000000
If I can review a triple 0000000, I would, don't fall for this scam. They will take all your money without giving anything back. Stay away!!! Run!!! Block this site. These are thieves. This site will ruin your life..Don't make a mistake trusting this crooks. Please STAY AWAY!!!!!!
21.04.2022 Trustpilot Verification
I am so frustrated with this company
I am so frustrated with this company. I have tried for weeks to get my withdrawal. And as I read the other reviews I am so shocked. They don’t return emails, and have rejected my documents over and over. What a scam! I’m gutted
11.04.2022 Trustpilot Verification
This casino was one of the few to be…
This casino was one of the few to be approved by my province to operate within my province. Again a decent selection of games with some of the worst odds out there. The reviews might be fake i cant speak for that. But good luck trying to win here. Think of it like a hole to burn right through your hard earned money without even enjoying it. Deposit some money and watch it go to absolute nothing. They hide behind the KYC verification to gate winnings which is sad way to screw over your customer base.
16.03.2022 Trustpilot Verification
Royal Panda is fake
Royal panda almost ignored to give me back my Rs 8500 a week ago (Because of the KYC- In which I provide them all the possible info) but indian docs are not good enough for them. On the lightning roulette they didn’t give me the amount it supposed to be. Only answer i received from the royal panda executives is to clear my browser history. (I spoke with Diana and Claudia). this is the most unprofessional way to handle your customers
04.03.2022 CasinoReviews Withheld payouts Resolved
Royal Panda - Not Sending Successful Withdrawal After 6 Months Passed
I Have Made A Withdrawal Request for INR 5000 on 9th A8 2021 which got successful but 6 Months Passed funds still not received by me. Plz help
04.03.2022 Trustpilot Other
Fake Casino Plz Never Play There You…
Fake Casino Plz Never Play There You Will Never Got Your Winnings. They are big time Scammers.Plz Save Your Money Instead Give It To Same Charity Or Throw On Road Than Give It To Those Scammers.
20.02.2022 Trustpilot Bonus terms
Scam casino
fake 5 star reviews. You will win once then it wont be possible and if you try to withdrawal. they will ask for 5 different verification. And the bonuses are horrible
08.02.2022 Trustpilot Other
Again beware don't put urself here…
Again beware don't put urself here ....I can say cheaters that's all. Rest is on u
05.02.2022 Trustpilot Withheld payouts
One of the worst gambling company ,i…
One of the worst gambling company ,i ever have played with. They have taken my all evidence, never paid money on time. Never ever play sports or casino with them. Hopefully other people will understand.
19.01.2022 Trustpilot Verification
BIG SCAM YOUR ID NOT VERIFIED FULL TIME REJECT 100%SCAM
Such a scam I am telling u I deposit here like u won't believe almost million dollars but they still scam with me . Honestly don't fall in online gambling thats truth but royal panda and leo vegas ur money is not safe. They make u seem in beginning but it's not. As I played here from last 10 years don't fall in their trap. Government should take serious action on these people but they don't and don't worry may be they get Seattle by God court. But my last advice stay away from. Online gambling any site
14.12.2021 Trustpilot Verification
To be very honest I too have a bad…
To be very honest I too have a bad experience with them I submitted my documents way back in 2017 and then also they are asking for documents and for a small withdrawal I had to chat for 5 hours to get that this documents are not clear this documents doesn't have sign match better go with 10 cric. Or 1x sites
04.12.2021 Trustpilot Game fairness
IMPOSSIBLE TO WIN
IMPOSSIBLE TO WIN, VERY VERY POOR RETURN TO CUSTOMER, AND THEY CAN BLOCK YOU WHEN THEY DECIDE. NOT LIKE OTHER CASINOS, THEY JUST SUCK ALL MONEY, LOST OVER 8K WITH THEM SINCE THE START OF THE YEAR AND THE BIGGEST WITHDRAWAL WAS 2K AND EVEN I WAS VERIFIED THEY REQUESTED ALL DOCS AGAIN. I THINK THEY ARE SCAM!!!

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