Royal Panda: 127 complaints filed in English across 2 platforms, 1 still open, disputed sums £30,272 · 5,000 INR. Most of them are about withheld payouts (37%). Risk index 27.2. Texts below are the players' own words, as published on the source site; last complaint 2026-09-16.
Status unknown 110
Rejected 11
Resolved 4
Unresolved 1
Closed, no outcome 1
Sources
Trustpilot 110CasinoReviews 17
Complaints by month
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Questions and answers
How many complaints are there about Royal Panda?
The English-language record holds 127 complaints from 2 platforms, 1 of them without a resolution; 110 carry no status from the platform. The latest one is dated 2026-09-16.
Does Royal Panda resolve complaints?
Of 17 complaints where the platform recorded a status, 24% were resolved, 6% remain open and 65% were rejected as groundless, 6% were closed without an outcome. Withheld payouts account for 12% of them.
What do players complain about?
Mostly withheld payouts — 37% of cases, then verification (16%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 127 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 27.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 127
07.10.2025TrustpilotWithheld payouts
do not play on this site its a scam…
do not play on this site its a scam they do send you your money but once you ave your first win they do not pay out at all like onmt even a little bit
03.10.2025TrustpilotWithheld payouts
So haven't used the site in a year I logged on 4 days ago and I could see anything until I verified so I sent in all req
So haven't used the site in a year I logged on 4 days ago and I could see anything until I verified so I sent in all required documents and I was now verified and could deposit. I make 600 deposits on a few days and yesterday I withdrew 6k well it's been 24hrs and still not processed so I MSG them a
03.10.2025TrustpilotWithheld payouts
Site scams doesdnt pay out withdrawals even on verified accounts
So haven't used the site in a year I logged on 4 days ago and I could see anything until I verified so I sent in all required documents and I was now verified and could deposit. I make 600 deposits on a few days and yesterday I withdrew 6k well it's been 24hrs and still not processed so I MSG them and said my dl expired today being my bday and I needed to send it the new one. Well Canada post is on strike and I don't have it so I have to wait 30 days to get my new license funny thing is they still let me make deposits this site scams people and why I didn't use it for a year do use this site pls
20.09.2025TrustpilotGame fairness
I came here hoping to find my new favorite casino. Well I gave it week, played my favorite games and this is what I fou
I came here hoping to find my new favorite casino. Well I gave it week, played my favorite games and this is what I found. At the other casinos I have played, those same games gave you a back and forth of winning and losing that kept you playing for a long time. You hit bonuses way more often. An
20.09.2025TrustpilotGame fairness
I came here hoping to find my new…
I came here hoping to find my new favorite casino. Well I gave it week, played my favorite games and this is what I found. At the other casinos I have played, those same games gave you a back and forth of winning and losing that kept you playing for a long time. You hit bonuses way more often. And you actually won often. At this casino you put your money in and just like that, it's gone. No back and forth. No bonuses during game play. It's not fun. Playing out a wagering commitment will take forever because you are never winning money to put back into wagering. You constantly have to deposit. Rip off.
19.09.2025TrustpilotOther
Don't pay much attention to 2/5 stars
A literal shining light in rinse-city of Ontario online casinos. I hit Big on literally every slot I touched. Managed to x200 my deposit. I just wish they had a more rewarding bonus/ loyalty program. Keep up the good work guys, don't listen to the haters.
12.09.2025TrustpilotWithheld payouts
Great at taking the money
Great at taking the money, not so good at paying out! Scam site! Beware!
30.08.2025TrustpilotWithheld payouts
Horrible just time wasters, live chat do nothing constantly ask questions but never sort anything. Won’t let me withdraw
Horrible just time wasters, live chat do nothing constantly ask questions but never sort anything. Won’t let me withdrawal my winnings, now they have kicked my account and saying I’ve never registered with them. WORST ONLINE CASINO
30.08.2025TrustpilotAccount blocks
Horrible just time wasters
Horrible just time wasters, live chat do nothing constantly ask questions but never sort anything. Won’t let me withdrawal my winnings, now they have kicked my account and saying I’ve never registered with them. WORST ONLINE CASINO
14.08.2025TrustpilotWithheld payouts
I’m told it’s 5 days for winnings to…
I’m told it’s 5 days for winnings to reach my account. I’ve seen other players say it’s only one day. I’m on my 4th day so hoping to see my winnings tomorrow. If not I opting out.
14.08.2025TrustpilotWithheld payouts
I’m told it’s 5 days for winnings to reach my account. I’ve seen other players say it’s only one day. I’m on my 4th da
I’m told it’s 5 days for winnings to reach my account. I’ve seen other players say it’s only one day. I’m on my 4th day so hoping to see my winnings tomorrow. If not I opting out.
19.05.2025TrustpilotBonus terms
what a joke
so been playing for a while spent $430 in one night just asked if there were any cash bonuses yep $5 wow
30.04.2025TrustpilotWithheld payouts
Can’t make withdrawal
Hi. Won some money but can’t withdraw. After being with support group for over 2 hours, I keep getting error messagesThey keep telling me it will be resolved but it hasn’t been Be careful
24.04.2025TrustpilotWithheld payouts
Can’t Withdraw money
I have been trying to withdraw my money for three weeks now from Royal Panda. I have made a formal complaint via email which resolved nothing. Every day I go on their live chat and ask for an update and I get the same runaround from a different person every day. They are looking into it with their provider. It has been escalated. Please wait for an email. Please avoid this site at all costs. You will never be able to withdraw your money they will make it impossible.
10.04.2025TrustpilotWithheld payouts
Avoid Royal Scamda like the plague
I have been trying to Withdraw funds for over a week. I am getting the runaround. They have no official complaint department so you have to use live chat. Every day it’s a different person with the same results waiting for an update from service provider. First, they said it was my bank declining the withdrawal deposits so I went to my bank talk to my bank manager, and they have no records of them even trying to send the money. I have done everything they wanted me to do yet. I still cannot withdraw my money. It is not being held because of bonuses or meeting withdrawal requirements. That is all good. They just refuse to pay me my money. I checked online and one of their AOGC licenses Has been closed as of last year so I’m not even sure if they are legal. I have made a formal complaint with I gaming Ontario. All signs point to a fraudulent casino. Avoid avoid avoid!!!!!
09.04.2025TrustpilotWithheld payouts
Scam casino .. won’t give you your funds
I have been trying to withdraw funds for almost a week and it keeps getting rejected. I talked to the chat and they said it was “stuck” and to retry again and clear my browser which I did and it still won’t withdraw my funds .. what a scam of a company
07.04.2025TrustpilotVerification
To those who are new at this online…
To those who are new at this online casino or wanna try this ,do not try they dont have e-transfer withdraw and so strict on verification document i upload 3 times my email receipt just to get approve with 170$ withdraw but they keep denieng it . Dont waste your money in this shitty casino . Spin away/ 888 casino /fanduel ,those are better . Royal panda is trash dont ever spend even a dime in this shit .
06.04.2025TrustpilotVerification
Confusing and concerning experience…
Confusing and concerning experience about "My Money". It was very very easy to make an initial deposit since Royal Panda (RP) will accept numerous sources with minimal documentation. Keep in mind this is your money. However RP will let you know when you want to make a withdrawal all the conditions that should have been known and in place before an initial deposit.1: You cannot withdraw until you have spent your deposit so don't make a mistake and deposit too much because it now is locked in and you cannot get it out.2: Making a withdrawal! Now RP will ask for your identification in detail with documentation required. They will ask for your address with documentation required. They will ask for very detailed banking information with documentation required. Why was this not required for your deposit. It is so simple with other sites that allow money in and out using a debit card (for example).Royal Panda will explain it is their policy and necessary to protect everyone. OK! Make this clear right from the beginning. Therefore, stay away unless you are prepared to hand over the keys to your personal and sensitive information.
12.03.2025TrustpilotAccount blocks
Lost 1200$ in few hours
Lost 1200$ in few hours I asked to look into few of the rounds They locked my account I still have money in my account that I need to withdraw but can’t . Like I need that money NOWWhere have you sent me email? I see no email and your support team continue taunting me. I thought I had seen bad casino but man oh man. Why don’t you send me an email? Or better yet unlock my account?
25.12.2024TrustpilotBonus terms
No promotions or some with very high …
No promotions or some with very high wagering requirements so compared to betmgm royal panda is at the bottom.