Royal Panda— player complaints: 127 in English

I have been trying to withdraw my money for 3 months, they always have excuses, ask for the same documentation over and over again, "they provider has problems". Every time you contact them they will start the process again, asking you to send documentation, or simply to wait. I have contacted them probably almost 100 times, but they dont care. I have documentation to prove everything I wrote. Best regards and stay away from RP!

ROYALPANDA BULSHIT COMPANY CASINOWITHDRAWAL TIME TOMANY ISSUES ID PROBLEM VERIFICATION PROBLEM EVERYTHING ISSSUES DEPOSIT TIME NO ISSUESWITHDRAWAL TOMANY PROBLEMS'LAST ACCOUNT BLOCKING

These people are bloody rascals to take away your money. Please stay away from this site, its purely a scam there is only deposits no withdrawal processing system. They will suck you like anything.When you try to withdraw your winnings this is what you will face.

These are bloody scanners to take your money. You can't get even a single penny back.

I had took a break since February. Logged back in today .. no issue .. deposited .. no issue. Went to play and it’s saying it looks like I’m logged out so can’t play. Chat was answering for a few mins then kept logging out. Says there is 1 person ahead of me the last hour.

They have the remove the option of withdrawal. Better to keep only deposits.. the body which goes to graveyard and money wg8ch goes to royal panda will never come back.. Always when you keep withdraw account verification required. Which they will never approve. ass holes.. never invest. If we loose money while playing it ll not hurts.. when your money can't withdraw it ll suck.. so no withdraw only deposits for that pigs. Never ever trust those scammers..

RoyalPanda literally stole €100 from me. Deposited to get bonus, as I realised it was a bonus after wager type of bonus I immediately tried to withdraw, but I couldn't because my account was not verified. Every time I try to upload the documents I get error. STAY AWAY. ROYALPANDA IS A SCAM!

you can forget winning anything in this garbage casino

Not spend your time and your money at here!!I had tried to get a withdraw at here since middle of last month and now I'm still not get my money yet!! They had refused my withdraw 2 times and each time them used at least 1 week for it!!! Now I have report them already to the interpol...We'll see !! I had took my withdraw again after they refused my withdraw on Saturday!! Don't spend your time and your money at here peoples!!!

I highly doubt the rating is given by themselves. This company is complete fraud when you try to withdraw money they ask to upload all documents and once approved if you try to deposit and withdrawal they rejected to approved documents and ask you to produce new documents. Trying to block your money for withdrawal

One of the worst casino ,very weird!! Documents for approve a withdrawal, you can't to cover anything and a withdrawal take so long time!! I had chosen to use bank tranfer for my withdraw, usually another casino don't need many different documentation and use only 1 day for a withdrawal, only your card and you have to cover some numbers on your card to be safely but not here!! WEIRD!! ...and they tok so long time for a withdrawal!! Be careful!!

They are so quick to take your money but when you request a withdrawal it’s like pulling teeth. Won a couple hundred bucks but my documents kept getting denied with no reason behind it. This site, and leovegas are some of the worst casinos I have tried. Their customer service live chat is terrible. If you don’t answer within 2 mins they will close your chat then you have to wait in a que all over again. I wish I read reviews before trying this site. Save your time and find a different casino

On 15-6 I was playing on royalpand. I just deposited 50 euro and was playing bonanza. All of a sudden site crashed and tried to login and it said my account was closed. I went on chat asking what happened?. They said because ive made gambling addicition comments on chat they had concerns and my account was under review. Note: ive went on chat that day and told them I self excluded myself on Leovegas a while ago because of gambling problems int the past. And was wondering if the selfexclusion would reflect royalpando aswell as they are sister websites with same license and platform. They then asked me if i wanted to close my account aswell? I said no and played and deposit that night. But in fact the selfexclusion would had been reflected on the royal panda account but it did not. There for I should never been allowed depositing or playing on royalpanda. But I did. And now they found out there own mistake and closed my account. But I should get my money back of my account and my deposit refunded. But royal panda is denying me my refund. Even not paying my money left on my account. I did myself a investigation asking leovegas if my self exclusion would be reflected on royalpanda. They assured me if i was blocked on LV, RP would be blocked aswell. Ive used same adress, email etc. It didnt happen, i could still play for weeks on royal panda. Its a failure. I want my refund. Help

Hi there, I self-excluded myself a long time ago from leovegas because I have a gamble problem. I started to play at royal panda which is a casino from Leovegas and they allowed me to play a lot of money. I self excluded myself because I have gamble issue and I was still allowed to play which isn't allowed.

On 8th January i made a deposit of £1000 everything went well till i decided to withdraw my winnings they asked for proof of who i was address and bank card i used so i sent them while i submitted them i saw i had made a spelling error in my 1st name so i contacted support and told them of this i was then told it is fine and will be sorted i then received an email stating my account has been banned and they are seizing my funds due to fraud which is totally ridiculous they could come to this from me miss typing my 1st name i have also learned that they are sister of Leo Vegas who i self excluded from i was not aware of this while i put money into Royal Panda if i was i would of not put money in to use i have tried for hours on end to discus this with royal panda to no avail they are refusing point blank to return my £1000 deposit they can keep their winnings i just want my money back that is rightfully mine their was no fraud done it was a simple typing error i made everything else on my information was correct

So I created an account on Royal Panda, deposited £300 and started to play. I lost the money playing slots which I hold my hands up too. However , I was told to send in my documents to approve my account which was done but then my account was closed and I was told it wouldn’t be re opened due to duplicate account I don’t remember having. My argument is, how was account created and the documents approved if I had a duplicate account with a sister site I asked about a deposit refund but they have denied this. I have a screen shot from the online chat with a members of their online team saying my documents were approved , I’m more than happy to send the conversation over.

Hi. I personally self excluded myself from royal panda about 2 months ago. I'm a moment of addiction on Saturday I opened a new account with them in a fake name and fake email address which was totally unverified. I used the same bank details and own name on the card to register as the ones which should be self excluded. I lost £1900 and I know it's my own fault but after contacting them they tell me that I will not receive any money back as the account was fake. Surely this cannot be right as like I said to them if I had won a million pound jackpot and they found the account to be in a fake name from a player who is self excluded they would certainly not pay out and it would be nil and void. I feel the same should be the case for my deposits and they should be returned as like a said to them the controls they have in place to stop problem gamblers don't work not to mention I was gambling within 5 minutes with a fake totally unverified account. Can you give any advice/help on this? Best regards [EDIT]

Hi around 6 weeks ago I signed up to the Gamstop self exclusion program after admitting I was an addict. However after only a few days I found myself a casino that would accept me even though almost all wouldn't due to Gamstop. I registered on royal panda and amounted losses of 2 months salary at around £5000 which I already owed People due to my addiction. Whilst looking through Gamstop list of excluded casinos I see that royal panda isn't there however the company that own it Leo Vegas is. I find this very hypocritical and on further investigation I found someone on this site who had the same problem with pink Casino. Pink are owned also by Leo Vegas and after some investigation the player was refunded their deposits whilst they should have been self excluded. I have contacted royal panda to tell them I don't think it's right however they keep saying they aren't involved with Gamstop but my point is their owner Leo vegas is and if the other person was refunded for playing on one of its other companies could I be for playing on royal panda? Best regards [EDIT]

I was a customer of Leovegas last year. I Self excluded myself from there site and the self exclusion passed on the 9/12/2017. I did not contact Leovegas to reopen the account, and was informed by them that the account and myself would remain self excluded from Leovegas and there Network Leovegas Gaming Limited. Which I thought great, it would help me not to gamble. On the (8/4/2018) i fancied a flutter. I came across a site called Royal Panda. Didnt think atall about it and Joined them. There I deposited etc etc and played and everything was great. Thought nothing of it. Anyhow I self excluded myself from Royal Panda on the 25/6/18 as I like to not take things too far and have a break. I was recently informed that Leovegas is a sister site of Royal Panda. So firstly I approached Leovegas to ask them about my account. They advised me and confirmed the info I recieved off them was 100% correct. “That when a user is Self excluded, but the date has passed (9/12/17) if the user has not contacted them to reopen the account, the account remains self excluded for 5 years. Which in turn advised this when I self excluded at the start of the exclusion” Now I believe Royal Panda have done wrong. Firstly I dont think I should of been allowed to register with Royal Panda, as they are a sister site and Leovegas had informed me of the self exclusion still running. There was no information on the Royal Panda site they were connected. Also I put myself on gamstop, just thought the Idea was great. I enrolled on the 26th April. So I registered with GAMSTOP, the UK National Online Self-Exclusion Scheme. I thought under the terms of Leovegas Gaming Limited they must apply the Self Exclusion request to there entire network. As such, Royal Panda did not do this and I was left to gamble and deposit after my enrolment on the 26 April. And they didnt adere to the Self Exclusion on the Leovegas Account since 9/12/17 Ive spoke to them recently and they deny any wrong doing. From letting me register (when SE with Leovegas) to not closing my account and not adearing to the terms of Leovegas Gaming Limited for self excluding me throughout there network through the GAMSTOP Ban. All they say is that they are not affiliated to Gamstop, but neither are 21.co.uk or UkCasino. But these 2 casinos had to pay me refunds on my Deposits with them. When I recently claimed a refund off( I will use 21.co.uk as my reference) i recieved this email confirming the deposits refund :- [EDIT] (Senior Verification Executive) (21.co.uk) Sep 13, 10:53 BST Hello XXXX Username: XXXX Re: Your account We have been informed you have registered with GAMSTOP, the UK National Online Self-Exclusion Scheme. Under the terms of our licence we must apply the Self Exclusion request to our entire network. As such, we have Self Excluded this account and returned deposits made after your registration. £450 have been refunded these will still appear on your Bank Statement but will be refunded within 5 working days. Under our Responsible Gaming policy you will not be permitted to open new accounts on any of our sister sites. A current full list of our sites are as follows: 21.co.uk, BetUK, BingoGodz, Bingos, Bingostars, Bingoloopy, Castlejackpot, Crown Bingo, Legs11, LeoVegas, MCasino, Pink Casino, Royal Panda, Slotto, Slotboss, Slotmob, Slotto, and UK Casino. Plus any future sites operated by LeoVegas Gaming Ltd. If you hold any accounts with other gaming sites we would advise you to seek self exclusion with those also. If you would like to speak to someone in confidence, you can contact GamCare, the UK’s leading gambling charity, directly. They have an excellent website and discussion forum and can be contacted by phone on 0808 8020 133. Kind regards [EDIT] Senior Verification Executive https://www.21.co.uk/ Also there are no terms and Conditions that validate there claim on there site about self exclusions on sister sites, no info on not being able to open accounts when users are still locked (self excluded) on accounts not been re-opened etc etc But they keep on denying any wrong doing. I thought under the Responsible Gaming policy i should not be permitted to open or hold accounts on any of our sister sites. That they would close these sister sites. But again Royal Panda deny any wrong doing even when they are connected through Responsible Gambling. I contacted Leovegas, they advised me that my account with them is still self excluded, as I did not reopen my account with them. Leovegas also confimed as my account was self excluded/locked , I should not be able to open any accounts, or hold any accounts with any sister sites. The right way in my opinion. Royal panda informed me : Please note that when active self-exclusion period is over there are no objections in creating accounts in sister sites casinos but Royal Panda confirmed there is no such clause in there terms and condition when I asked for a link to the rule. They have tried to say they sent me a reactivate your account Email. At the time they say i recieved this is when my 1 month Timeout finished with them (25/5/18) I have asked for a hard copy of this email forwarded to me but they wont do this. I timed out with them between the (25/4/18) But they sent me a confirmation Email of the 24 hour cool off period when I finish my timeout, they are trying all different ways to hide the fact of wrong doing. It even explains on the 24hour cooling off period email- “Not quite ready to start playing again? Either log into your account and set a new self-exclusion or time-out, or contact us and we’ll do it for you” Then they inform me in the quite amicable heated live chat I had with them “ Your LeoVegas account is still self-excluded but can be reopened at any time after 09-12-2017 , to do so player needs to request account reopening himself, he'll then enter a cooling off period of 24hours, during which he can change his mind in. You joined us when your LeoVegas active self-exclusion period had already ended” ( I did not reopen my Account with Leovegas ) I have proof of this chat. And many more where dates change, info changes etc etc Leovegas have confirmed I am still excluded fully 100% as I have not lifted the exclusion. I would like to put a complaint to you about Royal Panda and there Responsible Gambling. They are trying to get out of this by making rules up as they go along. But when I ask for the link to there site that explains there rules, there is no such clause. I was left to join RP when Self Excluded with LeoVegas Also..... ?They have gone against the the terms of Leovegas Gaming Limited for self excluding me from there site through the GAMSTOP Ban also. When I signed up to Gamstop on the 26th April they should of closed my acccount and not let me Deposit atall at that time through the Leovegas Gaming limited network they are apart of. Thank you [EDIT] Username : [EDIT] Royal Panda Username : [EDIT] Leovegas [EDIT] [EDIT] email of accounts : [EDIT] Kind regards

So on Thursday my boyfriend and I decided to have a play at roulette. He signed up to Royal Panda and deposited However due to having a closed account they refunded the deposit and closed his account. The next night I set up an account in my name (I did not have an account with royal Panda) and deposited using the card we both use. I played for a few hours (not accepting any bonus). I got up to around £9000 at one point but then started losing so decided to withdraw at £5500 and place a temporary lock on my account. The next morning I received emails asking me to provide documentation proving who I was. This was fully expected as I am aware they have to do checks. One of the statements was 'A scan or clear photo of your depositing credit/debit card, showing the front and back of the card. Just to be safe, please ensure you obscure the middle digits of credit card number so only the first six and last four are visible (front and back if the numbers are embossed), and please obscure the CVV code on the back as well. Please note that if the credit/debit card does not belong to you, we will also require the ID of the cardholder.' As Royal Panda allow 3rd party deposits providing I have permission to use the card I also expected this. The card is in my boyfriends name however we both have access and permission to use it. The next day I received this email confirming my identity had been confirmed successfully. Dear [EDIT], Thank you for supplying us with the documentation we requested from you, and for your patience while we verified your identity using them. We have good news – we were able to verify your identity and address successfully. Unfortunately our verification department was unable to accept the back of your credit / debit card as all digits are distorted. To complete the verification process, we kindly ask you to provide us with the following : • A scan or clear photo of your depositing credit/debit card, showing the back of the card. Just to be safe, please ensure you obscure the middle digits of credit card number so only the first six and last four are visible (front and back if the numbers are embossed), and please obscure the CVV code on the back as well. Please note that if the credit/debit card does not belong to you, we will also require the ID of the cardholder.' [EDIT] had advised me the front picture of the card was ok however the rear of the card I had mistakenly obscured all of the digits instead of the middle digits. I responded with: 'Hi [EDIT] I apologise, I was under the impression all digits had to be covered. Please find a picture with only the digits advised obscured, I hope this meets your requirements.' As I had successfully been verified, 3rd party cards were allowed and I had sent proof of the card, along with the photo is of the name of the cardholder I had met all their criteria so expected the next email to confirm my withdrawl would be processed. The next email I got advised I had been committing fraud, my account closed and winnings confiscated however deposits returned. Dear [EDIT], Following a thorough investigation of the activities on your Royal Panda account, we have decided to close it permanently and with immediate effect. In order to offer our players a safe, enjoyable online casino experience, Royal Panda treats any instances of fraud very seriously. Following an extensive investigation, our fraud team has concluded that your actions constitute a clear and serious breach of our terms and conditions 5.4 and 5.8: https://www.royalpanda.com/terms/. As a result, the management of Royal Panda has decided to close your account permanently. Winnings have been confiscated and the deposits have been refunded back to the depositing credit/debit card, as a sign of good will. This decision is final, and no further correspondence shall be entered into. • Ticket: [EDIT] • Status: Closed When replying, please ensure that you include the ticket ID in the email subject heading at all times. This helps us to track your previous replies, which means we can help you all the quicker. Tip: you’ll find answers to many questions in our FAQ (frequently asked questions) section. Customer service hours of business Should you have any questions, our customer service is on hand to help. Royal Panda’s customer service is available every day between 09:00 and 00:30 (CET). Never hesitate to contact us with any further questions you may have – we’re always happy to help. Have a royal good time! [EDIT] Royal Panda customer service' I have contacted them numerous times to gain more information on why they made this decision however they will not disclose anything. Also what I don't understand is if they are saying I am committing fraud, why are they refunding 'fraudulent payments' and also advised me they will not be contacting the authorities. I feel that they are doing this to withhold winnings. I didn't break any terms and conditions. If they could advise me where they feel I have done I could provide an explanation which we could possibly resolve, however they are washing their hands of this situation unfairly I believe. If I had lost money and was requesting a refund I don't feel the outcome would be the same. Any help in resolving this would be greatly appreciated. Many Thanks [EDIT]