Prism Casino — player complaint #28844, 2026-10-02: bonus terms

Reason: Declined payment Hello, having an issue with getting paid my winnings from Prism Casino.I made 12 deposits over a 2 day period using various promos. I was fortunate to win 3300usd on my final deposit. I was asked to send docs for verification so I could withdraw my winnings. I completed the verification and proceeded to withdraw 2500. within minutes I received an email saying the method I chose for withdraw was denied and I had to choose another method. when I attempted to try again there was zero balance in my account. I logged in with chat to find out what was going on and they informed me my player class had just changed and they were not honoring the promo. After 12 deposits totaling more than 2400usd.I find this unacceptable and am asking to be paid my $3300 winnings in full.Attached is screen shots of all my deposits and promos credited along with the managers removal of funds. They have since credited my last $200 deposit and say that is all I will receive.Any help in assisting me is greatly appreciated, Thank you