Planet 7 — player complaint #65635, 2018-09-05: bonus terms
Planet 7: a player complaint filed on 2018-09-05, about bonus terms, 2,500 USD in dispute, status — rejected. Published on CasinoReviews. One of 47 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Won big and decide to withdraw $2500 on the first week. Before wired transfer withdraws I will need to provide Planet7 my ID (front and back), credit card (front and back) and a utility bill statement with my name and address. I was verified and approved, however they told me that my winnings didn’t meet their terms and I was denied. They stated that I broke the terms when I decide to play video poker and blackjack, however I won all my winning through slots and then proceed to play something different than slots. I believe I didn’t break their bonus terms since I used my own money and exceed their bonuses. The chat agent told me that I should play outright with my own money and not their bonuses. I feel like it was a bait and switch deal when they refused to give me my free spins when I first became a member and now they won’t payout my winnings of $2500.
