Paddy Power — player complaint #65816, 2018-05-25: other
Paddy Power: a player complaint filed on 2018-05-25, about other, 925 GBP in dispute, status — closed, no outcome. Published on CasinoReviews. One of 296 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I have been self excluded from Paddy Power for a long time. Incidentally I am also excluded from Betfair since before the merger.
On May 24th 2018 I was able to open account with the exact same email address (and no username), as my self excluded account.
I was then able to deposit (and lose) £925 in total.
Only after the losses, my account was locked due to the self exclusion.
Upon contacting Paddy Power support via live chat to request a refund, I was twice told I'd hear from their payment team (after having first verified my identity via the usual documents).
On the 25th I still hadn't heard anything, so I contacted live chat again. At this point I was informed no refund would be issued as they closed my account within 24 hours, so they don't have to issue me any refunds.
I don't think this is correct, and would like to see the funds refunded.
I have chat logs available if you need to see them.
Many thanks
