Paddy Power — player complaint #5174, 2026-06-17: bonus terms
Paddy Power: a player complaint filed on 2026-06-17, about bonus terms. Published on Trustpilot. One of 296 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
They ran a promo: Money back as a free bet at Ascot, if the horse finishes 2nd, 3rd, 4th.I decided to take a punt on the 3th favourite because of this promo because it felt like some form of insurance if it didn't win. I would not have placed this bet if it wasn't for the promo, which was advertised with prominently with a large banner on the homepage.. The horse came 4th but the free bet was not credited. I contacted live chat twice, and both times, they refuse to credit the free bet. Have now emailed their complaints department and will be escalating it to IBAS if it isn't resolved. Joke of a company, shouldn't be this difficult, and won't be using them again in future. They might have a good social media presence which drew me in, but the odds are usually better elsewhere!
