N1 — player complaint #61931, 2021-09-02: game fairness
N1: a player complaint filed on 2021-09-02, about game fairness, 7,000 EUR in dispute, status — rejected. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
After losing over € 18,000 in this casino in just under a year, I suspect that the casino and the random number generator are not working correctly. I lost over € 2500 in the same slot in 2 days even though I played it permanently and with a stake of € 1. Furthermore, very often when I win, a verification was suddenly requested, which meant that I could not pay out even though the bank account has not changed, just so that I can continue playing and lose everything. Furthermore, the support gave me the wrong date regarding the end of the limit restriction just so that I can continue playing and lose everything. I have the feeling that something is being manipulated here and that customers are being treated wrongly on purpose in order to lose a lot of money
