N1 Casino - illegal in the netherlands
Dear sir/madam,
Please do read all of it.
The casino that I am talking about is n1casino.
I have read a lot of times that players wants their money back, because their casino is illegal/not registered in their country. As you can see I can understand if the casino has pointed that out, but the player wishes to continue playing, than sure, the casino does have the right to deny their request, as the player himself/herself decided to continue playing.
Although in my case and I’m sure some other cases too, the casino doesn’t specifically say that.
First of all, I started playing there, because it was one of the few casino’s that you could actually make an account on and play. A lot of the casino’s don’t let you make an account. That is because the casino itself is not registered in your country, therefor you can not play on their website.
The website than clearly states ‘we do not operate in your region/country’.
Which makes it clear for the players. If the casino doesn’t say that, than how must a player know which casino’s he/she can play at? It’s like going to a supermarket and searching online for every product that you want to buy if it’s indeed legal. That is not the customer’s job.
You have to remember that all players are customers, they are not responsible for the legal and illegal activities that casino’s do. All casino’s have to be clear to the their customers if their product is available/registered or legal in their country. Than player’s can take the decision for themself.
N1 casino has taken the decision away from me. I could not have decided, because they do not state anywhere if their casino is registered in the Netherlands.
Of course when I could have made an account and I could play on their websites, I assumed it was legal in my country.
If you see other casino’s like 888casino, unibet and so on, their website state that they are not available in the Netherlands, that they do not operate in the Netherlands, therefor you can not make an account/ and if you have an account you can’t play on it, just withdraw your money if you still have some.
When I was doubting the casino, I contacted them and they told me that it is okay for me play there. Than I asked again and again and again, because they ‘did not understand my question’, which is the weirdest thing I have ever heard, because my question was ‘Is your casino registered in my country?’
After some ridiculous answers like ‘We are registered in Malta, Yes you can play here, Yes we are just, It is okay’ ... at the end they stated that I should ask my legal adviser in my country.
So first they tell me it is fine if I play and than they tell me that I should contact someone else about this matter. ‘Very helpful’
My response was that I will not play (deposit myself) until it is legal.
The casino should have than restricted me from depositing, since they already know that their casino is illegal in my country, because they do not have a permit for their product in the Netherlands as I already told them.
Instead they ignored everything I said and acted like nothing happened.
A few days later, someone else used my phone to play, through my account. I know that this is my own responsibility, it is MY phone and it is my account and I should secure it, not the casino itself. I am not stupid, I know this is my own fault.
But than again, if they restricted my account, this would have never happened.
If they just followed the law, none if this would have happened.
It is the casino’s fault as it is mine.
I requested my deposits that were made through my bank to be refunded, but of course they said that there is nothing they could do for me.
Everytime that something happens, there is nothing no one can do for me.
All players are just a peace of meat that online casino’s are feeding on.
No one is helping us, no one cares about moral support.
They just put their own rules on their website and if something happens, than they do not care.
I practically begged them to help me, I even said that I want half of the money deposited that day, because it was my fault aswell, but again, they could not help me.
If authorities knew that their casino is providing their product in the Netherlands, than they can get a fine of 200.000-500.000 EU.
All I was asking was for a refund on my deposits.
I mean a few days ago, I specifically said that their casino isn’t even legal in my country, cause they don’t have a permit for letting Dutch customers play there and they just IGNORED it.
How is it possible that every casino do not care about anything or anyone, just as long as they can profit from the players?
They also have all those Live Games that are totally rigged and yes I have video’s of it being rigged and still when I asked for help, nothing was done. I have all my conversations with other casino’s that also state that they can’t do anything for me and they give out the most ridiculous answers for a problem. Not even a solution, just an answer.
Everytime something happens, no one can do anything, no one can help.
Only my youtube viewers understand me at the end.
I am submitting this complaint to your website, in the hope that you can actually help me with this problem, please I am really hoping there is something, someone can do for me.
With your permission, I would also like to document everything that happens from now on (between me and your website) to my youtube.
In the hope that others can be helped too.
This would never have gone this far if their website just stated that they do not operate/that they are not available/ that they are not registered/ or don’t have a permit in my country.
Please help me with this matter, at least some % of my deposits, as it is their fault aswel.
