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N1 — player complaint #61322, 2022-04-12: other

N1: a player complaint filed on 2022-04-12, about other, 7,663 EUR in dispute, status — resolved. Published on CasinoReviews. One of 153 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2022-04-12 CasinoReviews Other Resolved

N1 Casino - restricted countries

On October 16, 2021, I unsubscribed from the CRUKS in order to have nothing to do with gambling anymore. Because I got into financial and personal problems, I excluded myself until January 2040 because I can't control myself. On February 23, N1 casino sent me a promotion email that my account is active again. "Your cooling-off period is now over and your account is activated again! Lots of breathtaking games from the best providers released during your absence. Now it's a good time to check them!" Now I've spent all my money again and wonder how on earth this could have happened. When I reported this on April 9, they changed their terms and conditions and I received an email. It also turned out that I could no longer transfer money to my casino account. My question is also outside of my gambling problem how it is possible that I was able to transfer money in the period from March 13 to April 9 while the terms and conditions are on the date of February 2, 2022. Because why was I able to transfer money during that period and not since April 9? I don't think this should ever have happened. Money was even transferred to my bank account which clearly indicated the Dutch address of my bank. So they had to know that I was from the Netherlands. All this means that in my opinion the terms and conditions should be declared null and void and that I should get my money deposits minus withdrawals back. Mail of April 9 "We want to inform you that your account was closed due to the fact that you are from a restricted country that are not allowed to play at our casino. All the restricted countries are listed in our terms and conditions"

Complaint data

Case number
#61322
Filed
2022-04-12
Status
Resolved
Category
Other
Disputed sum
7,663 EUR
Place among complaints about N1
24 of 153 by date, newest first
Source
CasinoReviews — original ↗
Text
302 words, as published

All 153 English-language complaints about N1 — as a list by date; the summary, statuses and disputed sums are on the operator page.

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