MrPlay - Unlawful act
Dear ; whom may concern
I asked to self exclude my account on mrplay for 6 months on the 29th of June as I have a serious gambling problem, I got an email saying that you take gambling responsible very serious, however what I managed to do as a gambling addict shows the complete opposite.
I have managed to play on 4 sisters casinos since my self exclusion and I demand a refund for all my deposits made on your sister sites after my self exclusion on the 29th of June.
I am now in serious debt and have no money to pay my rent as you did not self exclude from your sites like asked.
I have spoke to ask gamblers and they have asked me to send you an email asking for a refund for all the deposits made after the 29th of June (date of self exclusion). , if you do not refund me then to start making complaints to them.
The casinos that I managed to play on after my self exclusion are;
Casiplay
Greenplay
Kings casino
GoPro casino
Which I found they are all sisters sites as one Friday I tried to log onto GoPro casino and a messaged popped up saying my account is blocked , when I went on the live chat they told me my account was blocked due to self exclusion on a sister site on the 29th of June. Their for this means I should of never been able to play on any of these casinos nor should I of been able to depoist.
I hope to resolve this matter as soon as possiable as I am in serious problems, because you did not self exclude me properly like you were suppose to do on the 29th of June.
I demand a refund of all the deposits made after the 29th on all of these sites.
I’d like to state that all my account details on all of these casinos were all the extact same and also the card I used to deposit was also the same one through out all of your casino.
I hope to hear your response soon
Regards
[EDIT]
