Mr Play — player complaint #62077, 2021-07-09: other
Mr Play: a player complaint filed on 2021-07-09, about other, status — rejected. Published on CasinoReviews. One of 28 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hi
On 05/07 at 08.18am i placed a €20 treble at mrplay.com where i am a vip customer
After the final selection (rubin kazan to beat ural) they voided the final selection and only paid out €60.78
The final selection was only voided AFTER the selection had won but before they settled the bet.
Their final decision is that is was voided due to an irregular game format! But i took the bet exactly as it appeared on site and it kicked off as scheduled and only after it won did they void it which seems very unfair
I feel if the selection lost they would have settled it as a loser
Bet id is BET ID[EDIT]
Hoping you can help get these winnings. I have screenshots of their email with their final decision and also of the betslip if needed
Many thanks
