Cashback Timer Reset and Refusal
Reason: Bonus not given
I am filing a formal complaint against Megapari Casino regarding my account (ID: 764583593).I am a Bronze VIP player with over 870,000 experience points. My cashback feature has been broken for over 9 days. Instead of fixing it, the system reset my timer and added 4 extra days of waiting time (currently showing 04:09:17).I contacted live support multiple times. Agent "Adam" acknowledged a problem but did not fix it. Agent "Sam" repeatedly sent automated "maintenance" messages and refused to escalate the issue. When I insisted on speaking to a Supervisor, Sam replied that my continued writing will not change anything.I have screenshots of all conversations and the timer issue as proof.I demand:An immediate manual reset of my cashback timer.Immediate credit of my full accumulated cashback amount (which I estimate to be approximately $500 based on my Bronze 6% cashback rate) to my account.An apology for the delay and unprofessional support.I kindly request your mediation to resolve this issue, as Megapari's support is refusing to help.
--- Ответы в треде ---
AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
ahmedsayed201280 • Egypt 1 week ago Dear AskGamblers Team, I am writing to confirm that I have now received my cashback from Megapari Casino. The issue has been successfully resolved thanks to your mediation and intervention. Therefore, I consider this complaint fully resolved and I kindly request you to close it. Thank you very much for your assistance in resolving this matter. Sincerely, Mohamed Farghal Account ID: 764583593
AskGamblers • Support Team 1 week ago Dear @ahmedsayed201280,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
Megapari Casino • Representative 1 week ago We have some good news: cashback is available again. Following the completion of the technical maintenance, the system may experience higher-than-usual traffic due to a large number of simultaneous requests. As a result, in some cases, a cashback claim may not go through on the first attempt. If this happens, don’t worry — please wait a little and try again later. We would also like to clarify one important point: the cashback amount currently available may differ from the amount you previously saw. During the maintenance period, between September 9 and 11, some cashback amounts were displayed incorrectly. Once the issue was identified, the amounts were recalculated and corrected. The cashback amount currently displayed in your account already reflects the correct calculation. If you continue experiencing difficulties claiming your cashback or have questions about the amount shown, please contact our Support Team. We’ll be happy to review the information for your account individually. We sincerely appreciate your patience throughout the technical maintenance and hope you can now enjoy the cashback feature normally again.
