mBit Casino— player complaints: 12 in English

This casino used to be very good. Now it’s a bad experience all around. I don’t recommend anyone playing here. It seems very rigged. I will be closing my account I will not give a dime to this shady casino anymore and I suggest everyone reading this to do the same

Been unable to withdraw my winnings for over 48 hours and all my support chat responses from them are stuck in AI generated loop replies. They won't give details about why withdraw process has been down.

Definitely a ton of reviews on this page are fake . all my deposits did go through without any feature and i'm not kidding more than 300$ total bonus funds + real money on diferrents deposits period and i dont even count the free spins literraly taking my money without anything to play with on all s

The customer service with this web casino is one of the worst I’ve dealt with. I do not recommend being a level 7 or 8 vip. Because you get a personal host ( which he is very helpful and gives me bonuses when I ask ) how ever the host only works certain hours and the rest of the staff won’t do anyth

I signed up and won initially $800 after a deposit of $200. I was super happy the cash-out was quick. But my mistake was playing again a day after. The moment you make a withdrawal their goal to take it all back the next time you play. Because suddenly the games felt rigged and weren’t hitting bonus

The player from Germany had won around $2,000 initially from mBitcasino, which was paid out promptly. However, following a larger win, the casino conducted a security check and later requested full KYC verification. After compliance, the player was informed of account closure and retention of the funds due to alleged multiple accounts, despite having only one verified account and prior successful payouts. The player disputed the casino's claims and requested supporting evidence. The casino provided partial evidence, citing violations related to multiple accounts and bonus abuse. During the review process, additional information and evidence were provided that supported the casino's actions. The player also disclosed a gambling addiction and submitted extensive documentation in an effort to prove ownership of funds and demonstrate cooperation. The Complaints Team reviewed all evidence and communications thoroughly. Based on our assessment, we found sufficient grounds to conclude that the player's actions had indeed breached the casino's terms. We also determined that the casino acted within its applicable rules and in accordance with industry-standard KYC and AML procedures. The player was informed that, should they still believe their position to be justified, they may escalate the matter further through the casino's designated certified ADR body, EGIS-ADR or consider legal action; however, we are not able to provide any additional assistance. Subsequently, the case was closed by the Complaints Team as Rejected.

The Female staff unhelpful most of the time and stingy. You will get better customer service with the overnight guys and they give 25 free spins instead of 10. Over all without the staff. I like this site the best. But bonuses from staff weigh heavily with my rating because half of them, tell you t

Horrible rtp!!! If you are looking at reviews to see if its worth playing , consider this a sign.

I have poured endless dollars into this casino and time to meet their markers for certain promotions and whatnot and I have found that I am very very seldomly winning enough to pull out and the bonuses that you get are just a joke they're free spins are laughable I mean they'll give you a 10 free sp

[EDIT] After winning big , I started losing exponentially faster. At some point my bet multiplier had been changed without me knowing . I saw that my bets remained at 30 units . However, Instead of betting 1 x30 units, I was betting 3x30 . Unfortunately the damage was already done before I noticed.I was able to get proof that the default bets were indeed getting changed . At one point the default bets were locked and then a minute later they were unlocked whilst losing. Also, I got a video of 1 of the games in question, good girl bad girl , being actively "worked" on. The response from mbit was that I was seeing both the mobile and desktop versions at the same time . However, this "glitch" was only happening on the games I had bets switched on [EDIT]

I was just having issues with this site making me have start writing my complaint all over again. So Here is my copied and pasted complaint from LCB, I Can also Provide screenshots of the conversation with support if necessary.... I opened a new account with Mbit using my email address [EDIT] on July 11th. Before making any deposits I wanted to make sure that I was allowed to play given the fact that there was a history with my IP address and Mbit. My former Roomate used to play at Mbit all the time until he moved out May 1st. I've attatched photos of the chat I had with support prior to making any deposit. I explained to her that there was history with my IP address and I asked her if she could check to see if u was allowed to play or not. I also insisted on having them remove the welcome bonuses from my account if it was necessary for me to be allowed to play at Mbit. The agent checked and responded with "You can play". I proceeded to play 4 deposits over the next day and a half which totaled up a little over 0.03 BTC or $310. I lost all 4 deposits before discovering upon attempting to login that my account had been closed. Despite the fact that I made an honest effort to confirm wether or not I could play there before playing and was told yes, they will not agree to refunding my deposits. The cherry on top of my issue here is the fact that I wasn't even aware at the time that the US was listed as a restricted country on Mbit. So before depositing, I specifically asked the support agent to check my IP address and clarify to me if I could play or not. Why would she tell me "yes, you can play" if/when the moment she looked at my IP she could clearly see that I was located in a restricted country? If the agent provided me with the correct information, then I never would have made any deposits. Am I wrong to think that this one detail alone should be enough in itself nullify every other detail on both sides in this case? I shouldn't have/wouldn't have made any of the 4 deposits I'm requesting a refund for now and I wouldn't have had the accusations made against me of breaching the casino's terms if I would have been provided with the correct information I asked for prior to making any deposits?

I am refering to MBitCasino, it is not selectable here. MBitcasino claims out of the blue that i have give them false documents after a Skype call. There are no fake documents involved et al.