Maneki — player complaint #60019, 2024-01-24: other

Hello, First of all, I want to mention that my complaint is not only related to Maneki, but to several brands under the N1 Interactive License. Please let me know if I need to create additional complaints for each brand. The brands I have complaints against are the following: Casinobuck EUslot Crazyfox Maneki Betamo Betchan Gslot N1 Casino Below is a summary of my case, I will of course elaborate with additional information, details and evidence in the next step: Summary I created an account on Maneki Casino in February 2020 and made several deposits. After experiencing a loss of control, I self-excluded myself permanently on 2020-02-20. Despite this, I was still allowed to both create accounts and make deposits on all of the aforementioned brands between the years 2020-2022 until I self-excluded myself permanently from each brand independently throughout these years. Now that I am gambling-free, I have finally got the energy to investigate if I ever was mistreated according to any responsible gambling regulations. Although Maneki:s terms & conditions have updated since early 2020, I have strong reasons to believe - and also have a distant memory - that their terms & conditions at the time of my self-exclusion stipulated that any permanent self-exclusion would be applicable to all brands under the same license and not only the one where the self-exclusion was applied at. From what I've understood, these were the terms & conditions "WHAT IS SELF-EXCLUSION? Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence." As I see it, the language here is very clear. I shouldn't have been allowed to open any other accounts under the N1 License. Due to this, I request to be compensated for the substantial losses I endured on the difference brands under the N1 Interactive License. The contested funds is an approximate number I have estimated after requesting DSAR:s from all of their different brands. I would have no issues if N1 Interactive Ltd / Maneki Casino would like to control this to determine the exact amount. I would also accept if my losses from Maneki Casino were subtracted from the total amount. I have already raised this matter directly with Maneki Casino the past weeks. Although I have presented arguments and evidence, they have rejected all of my claims. I have seen similar cases on the Pogg being ruled in the players favour, so I would hereby request that you help me in this case. Please let me know what further information you need from me to resolve this as efficient and fairly possible. Reference case I think this case is very similar to my specific case, so perhaps there is information there that can support my claims. https://thepogg.com/complaint/spinia-self-exclusion-2/ Sincerely,