Lucky Hunter Casino - Player demands a refund after self-exclusion at a sister casino.
The player from Austria filed a complaint against LuckyHunter and its operator, Stable Tech NV, demanding a full refund of €14,450 after declaring his gambling addiction to another casino, Hollywin, prior to making the deposits. He argued that effective player protection measures were not applied, allowing him to open a new account and incur losses despite his known gambling issues. After reviewing the evidence, we did not pursue the refund because the exclusion was only confirmed for Hollywin and was not sufficiently shown to have been applied to LuckyHunter. We also found that sister-casino self-exclusion and common ownership alone were not enough to establish responsibility for the LuckyHunter losses.The player from Austria filed a complaint against LuckyHunter and its operator, Stable Tech NV, demanding a full refund of €14,450 after declaring his gambling addiction to another casino, Hollywin, prior to making the deposits. He argued that effective player protection measures were not applied, allowing him to open a new account and incur losses despite his known gambling issues. After reviewing the evidence, we did not pursue the refund because the exclusion was only confirmed for Hollywin and was not sufficiently shown to have been applied to LuckyHunter. We also found that sister-casino self-exclusion and common ownership alone were not enough to establish responsibility for the LuckyHunter losses. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 27 Oct 2026 | Closed : 04 Nov 2026Automatic translation:
