King Billy - Self exclusion not taken seriously
Hi, I have seen a number of complaints about N1 interactive not taking self exclusion seriously and I wanted to add mine to the list. I self excluded from Slot Wolf in April and my understanding, from their terms of reference, is that this applies across all N1 interactive casinos. I was subsequently able to sign up to King Billy, which I only realised after, was also an N1 Interactive casino. I used the exact same credentials. After making 3 deposits (totaling 90eur) I self excluded from King Billy and queried how I was allowed to sign up given previous self exclusion from Slot Wolf and I asked for the name of the regulator so I could submit a complaint. After a couple of days of back and forth, I was informed that there are two types of self-exclusion, 1 where you inform us of a gambling problem and the other where you do not and because I didn't inform them I had a gambling problem, I was not banned from all platforms. Now forgive me but I think everyone's understanding of the purpose of self exclusion is the same as mine, you do it because you have a gambling problem otherwise you would just close the account wouldn't you? I thought this explanation was strange. In addition, the operator informed me that they are not allowed to divulge the name of the regulator! Again, very strange. It is extremely difficult to abstain from online gambling particularly when 1 company has many, many casinos and therefore there is a responsibility on these companies to have a proper and effective self exclusion policy in place. N1 Interactive clearly doesn't take this responsibility seriously as has been noted in other complaints I've reviewed.
I would like a refund of the deposits I made to King Billy and I would like them to undertake a review their self exclusion policy to ensure it is effective and that this does not happen to anyone else in the future. Kind regards,
