Jonny Jackpot - Missing funds
Hi. On the 24th of June 2023 I was playing on jonny jackpot and funds went missing from my account (600nzd) so I escalated the matter via chat and was advised they needed to wait for feedback from the provider. What had happened was I was playing on a game called ancient fortunes zeus and my when I exited that game my funds were at 1300nzd. J then played on zeus amazing link and won some money and it went over 2000nzd. I played it down to 1900nzd and exited that game to go play a other game. When I did that their system had automatically logged me out and when I logged back in straight away my funds were down to 1300nzd as if I hadn't played the previous game I was just on. So I went into live chat to ask what had happened to the 600nzd that was missing from my funds and they said there wasn't anything showing in my account history so there were no funds missing and to have a look at my account history etc. I told them that yup that it is correct it isn't in my account history, and told them that there is a whole time missing from my account history where I played zeus amazing link. That was missing. So it was as if I had never played that game. I explained that I had played that game after playing ancient fortunes zeus and that's where I won some extra funds and when I exited that game their system had automatically logged me out and when I logged back in 600nzd had gone. So they advised me to wait as their team who specializes in these investigations has to look into it and contact the game provider and it could take upto 10 days. So I left it at that and played john hunt and the book of tut. Anyway, I would check everyday on my escalation for 2 weeks and kept getting told there was no feedback and to allow more time because they were waiting to hear back from the provider. After waiting over 2 weeks, I come back into chat to check on my escalation and get told that the provider has gotten back to them saying there is no record of my game play on that date and time. And that was it. I was told there was nothing else they could do and they can't change the outcome. So I had no extra support or proof as to how they did their investigation and how they came up with that outcome. I feel robbed from them and that I was not treated fairly and lied to. My escalation was not addressed properly and I was [EDIT] 600nzd.
