Igo.bet Casino— player complaints: 14 in English

14 Complaints

0▼ Last 30 days · was 4

1 Unresolved

33.519562971238d Last complaint

51.8 Risk index

€10,000 Disputed sum

Igo.bet Casino: 14 complaints filed in English across 2 platforms, 1 still open, disputed sums €10,000. Most of them are about other (50%). Risk index 51.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

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What players complain about

Other 50% 7

Withheld payouts 21% 3

Account blocks 7% 1

Bonus terms 7% 1

Verification 7% 1

Game fairness 7% 1

Status unknown 11 Unresolved 1 Rejected 1 Closed, no outcome 1

Sources

Trustpilot 11 Casino Guru 3

Complaints by month

Questions and answers

How many complaints are there about Igo.bet Casino?

The English-language record holds 14 complaints from 2 platforms, 1 of them without a resolution; 11 carry no status from the platform. The latest one is dated 2026-09-08.

What do players complain about?

Mostly other — 50% of cases, then withheld payouts (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 14 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 51.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 14

08.09.2026 Casino Guru Other Rejected

Player's winnings are uncredited due to technical error.

Player's winnings are uncredited due to technical error. [Winnings dispute] — insuff_evidence

08.09.2026 Casino Guru Bonus terms Unresolved

Player’s winnings are delayed due to bonus cap.

Player’s winnings are delayed due to bonus cap. [Bonus] — no_react_reg_bad

27.08.2026 Trustpilot Other

Please look out for this casino! It's a scam casino!You deposit a lot of money but they take it all, please look out!I k

Please look out for this casino! It's a scam casino!You deposit a lot of money but they take it all, please look out!I know a lot of People they have a big problem whit this casino!Look out!!

17.08.2026 Trustpilot Other

This is without a doubt one of the worst sites I’ve ever come across. The customer service, in particular, is absolutely

This is without a doubt one of the worst sites I’ve ever come across. The customer service, in particular, is absolutely dreadful. When you get in touch, you often just get automated replies that are of absolutely no use to you. They hardly look into your actual problem at all, and you feel like you

09.08.2026 Trustpilot Game fairness

I have had a terrible experience with Igo.bet. For two months, I have been fighting to get my valid win on Mega Wheel (R

I have had a terrible experience with Igo.bet. For two months, I have been fighting to get my valid win on Mega Wheel (Round ID 155901341507008) resolved. Even with screenshot evidence showing number 30 hitting with a massive multiplier, support and their aggregator gave contradictory answers, claim

24.07.2026 Casino Guru Other Closed, no outcome

Igo.bet Casino - Player's winnings are uncredited due to technical error.

The player from the Netherlands claimed uncredited winnings of €10,000 from a technical error while playing "Mega Wheel" on iGoBet. Despite providing detailed information and contacting customer support daily, he received automated responses with no resolution. He sought mediation to ensure the casino reviewed their logs and credited his winnings. We requested the complete game history and any objective evidence, but he was unable to provide verifiable proof of the alleged malfunction. As a result, we rejected the complaint due to insufficient evidence.

07.06.2026 Trustpilot Account blocks

€1,350.06 confiscated, no real explanation or escalation routeMy account was closed and €1,350.06 was confiscated by Igo

€1,350.06 confiscated, no real explanation or escalation routeMy account was closed and €1,350.06 was confiscated by Igo.bet after payment issues that I repeatedly contacted support about.UPDATE after Igo.bet’s public reply: they called this “feedback” and again told me to contact support. This is n

15.05.2026 Trustpilot Withheld payouts

Pay outs only get slower and slower when you win something they take forever to payout. And when you should finally get

Pay outs only get slower and slower when you win something they take forever to payout. And when you should finally get your money, they make some reason up to cancel the withdrawal and let you wait again for some days

15.04.2026 Trustpilot Withheld payouts

I have done a withdrawal for over 48 hours ago. Still didnt get any update of payment.If i am starting a live chat they

I have done a withdrawal for over 48 hours ago. Still didnt get any update of payment.If i am starting a live chat they always say that they are working on it and it will get paid soon.I asked in a mail to close my account, after 1 day and a half they still didnt do it. When i asked to cancel the re

04.04.2026 Trustpilot Other

They dont close your account if asked multiple times, told them i want i closed because i kept losing, they wont. Terrib

They dont close your account if asked multiple times, told them i want i closed because i kept losing, they wont. Terrible, also played over 1000 eur without a single cash out but i wont blame it on them…

24.03.2026 Trustpilot Other

They won't let you close your account which is illigal.I am trying to get a full closure here now for 8 days but they ke

They won't let you close your account which is illigal.I am trying to get a full closure here now for 8 days but they keep asking me if i maybe want a temporarerly closure which i clearly told them NOBe aware of this casino, no license and they break their own rules.Their RTP in the casino is also

14.03.2026 Trustpilot Verification

I wanted to withdrawal my money, but they are blocking it because they need verification documents. I already send this

I wanted to withdrawal my money, but they are blocking it because they need verification documents. I already send this twice! Seems like they only want to collect and difficult with payment.

13.03.2026 Trustpilot Other

I requested a permanent self-exclusion for responsible gambling reasons because I wanted to completely stop gambling.Ins

I requested a permanent self-exclusion for responsible gambling reasons because I wanted to completely stop gambling.Instead of respecting that decision, my account somehow became accessible again without my request or consent. That is completely unacceptable.What makes this even worse is that when

12.12.2025 Trustpilot Withheld payouts

Still haven’t received anything. Guess they took my money… DO NOT PLAY HERE . Please be smart

How the risk index is calculated and how complaints are labelled — the method behind this section.