GentingBet— player complaints: 20 in English

20 Complaints

0▼ Last 30 days · was 1

0 Unresolved

33.518529711678d Last complaint

0.0 Risk index

GentingBet: 20 complaints filed in English across 2 platforms. Most of them are about other (35%). Risk index 0.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

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What players complain about

Other 35% 7

Game fairness 25% 5

Withheld payouts 15% 3

Account blocks 10% 2

Bonus terms 10% 2

Verification 5% 1

Status unknown 19 Rejected 1

Sources

Trustpilot 19 Casino Guru 1

Questions and answers

How many complaints are there about GentingBet?

The English-language record holds 20 complaints from 2 platforms; 19 carry no status from the platform. The latest one is dated 2026-09-08.

What do players complain about?

Mostly other — 35% of cases, then game fairness (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 20 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 0.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 20

08.09.2026 Casino Guru Other Rejected

Player's funds have been confiscated.

Player's funds have been confiscated. [Winnings dispute] — regul_casino_right

05.03.2023 Trustpilot Other

Terrible bar service had two menus with different prices charged us for the more expensive bar one . Waited ages for the

Terrible bar service had two menus with different prices charged us for the more expensive bar one . Waited ages for the food no cutlery no one at the bar to serve very disappointed the games were fun but everything else was very sub par

06.01.2022 Trustpilot Game fairness

Not worth not even one star. Long wait on customer service, alot of "bugs" in the online website. For exemple had a win

Not worth not even one star. Long wait on customer service, alot of "bugs" in the online website. For exemple had a win and the game got frozen not acording the win, after contacting the staff on chat they gived me back just the bet for that hand not the winning. So its a straight NO. Oh and by the

03.01.2022 Trustpilot Account blocks

Unprofessional stuff. They migrated the accounts and after that I wasn't able to login and access my funds. I contacted

Unprofessional stuff. They migrated the accounts and after that I wasn't able to login and access my funds. I contacted them multiple times, they asked me to verify my account although it was verified, after told me that I was blocked when I wasn't. After long discussions over 3 months they apologiz

16.12.2021 Trustpilot Verification

Avoid this casino at all costs. I had made several deposits and when I tried to withdraw, they wanted proof of ID and de

Avoid this casino at all costs. I had made several deposits and when I tried to withdraw, they wanted proof of ID and debit card. Fair enough, so I sent it to them. They came back that the front of the card was not accepted and had to be resent. So, I took another photo and re-sent it. They came bac

29.10.2021 Trustpilot Withheld payouts

GENTING ARE THEIFS!! WORST CASINO!! I had an account rightfully containing over £4000, I tried to withdraw and I had my

GENTING ARE THEIFS!! WORST CASINO!! I had an account rightfully containing over £4000, I tried to withdraw and I had my account wiped and was sent £250 to my PayPal. Iv tried to contact genting multiple times to no success. What is happening?

18.10.2021 Trustpilot Other

Stay away from them. I wish I had red the reviews before I joined their all true. I have managed to get a number for UK

Stay away from them. I wish I had red the reviews before I joined their all true. I have managed to get a number for UK head office evan they can't believe how myself and others are being ripped off they have been trying to help. But evan they are having trouble in getting the correct person from th

22.09.2021 Trustpilot Bonus terms

I used the original GentingBet site for a year or so with no problems. Recently they switched to a new site, and said I

I used the original GentingBet site for a year or so with no problems. Recently they switched to a new site, and said I could just move over. As soon as I logged into the new site I got restricted from promotions instantly after my first deposit. Not a great experience for a loyal customer.As of the

10.09.2021 Trustpilot Bonus terms

This site has to be the biggest scam ever, deposited 500 into my account and I was given a starters bonus, played live r

This site has to be the biggest scam ever, deposited 500 into my account and I was given a starters bonus, played live roulette and had a win of 2780, when I went to withdraw because I had an active bonus I had to work up 1500 points that could only be used on slots. Long story short I had to play s

04.09.2021 Trustpilot Other

Well what can I say but that this site needs to be investigated. Something not right, not right at all...

02.09.2021 Trustpilot Other

I was on the gentingbet casino site up until 23/08/21 then the site closed for improvementsfor 2 days . It then became g

I was on the gentingbet casino site up until 23/08/21 then the site closed for improvementsfor 2 days . It then became genting casino.I Could not play contacted customer support (BIG JOKE) On this site I had previously self excluded. Wanted me to sign a waiver also fill in gambler aware form.So I t

02.09.2021 Trustpilot Other

HI all,Avoid, avoid, avoid!!As many others have express in the one star reviews.SHOCKING.For an established casino they

HI all,Avoid, avoid, avoid!!As many others have express in the one star reviews.SHOCKING.For an established casino they treat their customers with real contempt. After being a member for three years in fairness I've not so much bad play time or bad wins over time as the shocking lack of understandin

31.08.2021 Trustpilot Other

I tried this site again after there new launch, although it’s even worse than before!! The games kept freezing unable to

I tried this site again after there new launch, although it’s even worse than before!! The games kept freezing unable to see the results of my bets!! Bets kept declining missing winning bets!! The balance was out of sync!! There was no one on live support to assist. Worst online casino experience po

25.08.2021 Trustpilot Withheld payouts

Avoid this site they have now sold over to skill on net which is the most Dodgiest site i have personally played on. Liv

Avoid this site they have now sold over to skill on net which is the most Dodgiest site i have personally played on. Live chat is non existent they make you jump through hoops to get your money withdrawal avoid.

17.08.2021 Trustpilot Game fairness

DO NOT SPEND ANY MONEY ON THIS SITE!I've played slot games on many sites over the years and thought I would give these a

DO NOT SPEND ANY MONEY ON THIS SITE!I've played slot games on many sites over the years and thought I would give these a go. I can genuinely say this is the worst gambling site out there. I've deposited over £500 over 6 sessions and my balance has not reached anymore than my initial deposit. I've ne

12.08.2021 Trustpilot Game fairness

No stars if I could. Payouts are terrible, a rep will reply about volatility, ignore them. I've tried a lot of different

No stars if I could. Payouts are terrible, a rep will reply about volatility, ignore them. I've tried a lot of different games this morning and nothing, don't waste your time, the RTP is nowhere near what they say. AVOID and again ignore any reply a rep puts on here.

05.08.2021 Trustpilot Account blocks

Another one I could give 0 stars if I could. It started off fine, but then they randomly blocked me from depositing with

Another one I could give 0 stars if I could. It started off fine, but then they randomly blocked me from depositing without a single bit of communication or reason. I have not received any communication as to why it’s been blocked and no verification requests. Avoid.

23.07.2021 Trustpilot Game fairness

For like 2 weeks I play slots on this website without any fun or changes. Is ready a thief sistem. Scutter with minimum

For like 2 weeks I play slots on this website without any fun or changes. Is ready a thief sistem. Scutter with minimum winning after 400£ Deposit. Disaster and thief

15.07.2021 Trustpilot Withheld payouts

If I could give 0 then I would.Won on this site but funny enough the card I’ve used to deposit they claim they can’t pay

If I could give 0 then I would.Won on this site but funny enough the card I’ve used to deposit they claim they can’t pay my winnings.On top of that they’ve asked for proof of identity provided. Proof of address provided front and back of my card. Then my statements and other stuff.Now it’s I can’t u

11.07.2021 Trustpilot Game fairness

I really don't recommend this site to anyone.As bad as they are it's hard to describe.Rigged games and scamming you all

I really don't recommend this site to anyone.As bad as they are it's hard to describe.Rigged games and scamming you all the time.Had twice a bonus on Book of Dead not even one symbol expansion and every spin only two symbols on the screen which normally expand.Thats the worst site I played.Games cat

How the risk index is calculated and how complaints are labelled — the method behind this section.