Gala — player complaint #67146, 2014-08-24: other

I self excluded from Coral betting Oct 2013, which included all of its other sites including Gala casino. My user name was [EDIT]. I was told later that I opened a GalaCasino account in the name of [EDIT] in Feb 8 2014. I don't remember but accept it, played for one day then stopped. I received a email promo from Gala casino Aug 4 to log in and claim a bonus to continue playing. I played and lost £3600 over 2 days on the slots. At this time I checked to see whether I self excluded, then remembered I did for 5 years with Coral. I then checked to see if I could open a coral account and found that I could under username [EDIT]. At this point I contacted Coral to check and they confirmed that a self exclusion was in place and said they will close both accounts down, Gala casino and Coral. When I contacted Gala casino they said they were not in breach as I had circumvent the self exclusion therefore will not return any deposits. The same email address, home address, client details including my real name was all the same and wasn't flagged up as someone who self excluded, so I obviously didn't try to mask my identity The customer services supervisor says the matter is closed and I cannot enter into any more dialogue with them. Any help if I have a case for complaint?