Funbet - Video slots Change
I joined FunBet and used their Welcome bonus in early June. On their terms and conditions when I started playing it stated video slots counted as 100%. I wagered the correct amount for this and more. I did ask on the 5th June how much I had wagered to date I was not given this information but told only the original wagering requirement and the amount remaining to wager (which I dispute) which further added to the confusion.
I had to ask repeatedly for my play records before they were given to me and when they were provided they were incomplete and misleading. When I pointed this out I was told to check the records again before being told I was in fact correct and the records were incomplete and they were eventually provided to me.
It was only after I myself analysed my play records and had pointed out the fact that I had indeed wagered 14,570.50, that I was told that BloodSuckers only counted 65% towards the wagering requirements and they had changed the terms and conditions since I had started playing.
In summary;
I played at the casino in good faith and followed the clearly stated terms of the welcome bonus and wagered more than 1,000 euros more than the stated wagering requirement. I was and still am unable to check my own play records at the casino and when I requested information it was denied and misleading. Whilst trying to clarify the situation I had my entire balance of 1,392.12 euros confiscated from the casino. They say it is not confiscated but expired. The days required to wager at bloodsuckers being at 65%, but of course it did because it was wagering at 100%, surely if when I started playing the terms and conditions change they need to honour the original terms and conditions of 100%. They have offered to pay me just the bonus back but this seems very unfair. If you can advice that would be great . My username at the casino is [EDIT] and thanks is advance to you.
