Funbet— player complaints: 7 in English

In The Netherlands is gambling online ONLY legal at the veriefied casino's with the Nederlandse Kansspelautoriteit certificat. It shouldnt be even possible to make a deposit without verification of my ID or Passport

Dear Sir/Madam, Some time ago, I participated in online gambling activities through websites that do not hold a license in the Netherlands. In hindsight, I realize that this was not a wise decision, and I lost a substantial amount of money in the process. These gambling sites engage in misleading practices and do not adhere to their own terms and conditions. Through this channel, I am submitting an official complaint. Previous attempts to raise my concerns directly with the involved parties were ignored or not taken seriously. I expect my complaint to be handled properly through this platform. My position is clear: I am requesting a full refund of the money I deposited. Given the conduct of these gambling sites, I will not leave this matter unresolved. Kind regards, ▇▇▇▇▇▇

Enough! Been more than a month now that I'm trying to get my money of of that site - to no avail! Avoid at ALL costs. Two withdrawals frozen and cant request more (which doesnt even align with their ToS) They won't verify my account because they want proof of ownership of my crypto wallet showing FULL NAME, BIRTHDAY DATE, ADDRESS, PHONE NR, WALLET NR (?!), EMAIL. Well too bad a normal anonymous LEDGER crypto wallet does not provide any of that. I sent them all transactions from March (the month I deposited) and all deposits but me having that apparently is not enough! Support is useless. They tell me to use a different browser? AI Bots!! My VIP manager (that used to even call me on phone) does not reply anymore. I offered them a selfie with my wallet open in the back, they dont care. Yes they surely don't know how crypto works as a crypto casino. This is the most BS reason to not pay anyone. Should be shut down NEVER play here!!!!!!! They should verify me and pay me its been more than a month and im just being ignored

11.9.2020 I got an email that my account has been closed due a routine check. Before I got a chance to withdraw my winnings. I had won 522 euros. From 17.9.2020 till 9.10.2020 I sent really many different documents that they asked for by email. After that many times from 9.10.2020 till this day I have asked about once a week what is the situation. Always the same answer. "They are waiting for updates from the relevant department". 5 times they answered that a new update has come and I just must wait. In my last email to them I asked to get a more specific answer about the update and why my account is closed. And if I don't get this answer I will make a complaint. They did not answer me. So now I can't log in to my account to make a withdrawal. And funbet support don't answer about it anymore.

10.09.2020 I took 100% welcome offer up to 200e for Funbet. I made deposit worth of 200e. I played Secrets of Atlantis with 5e bet. I made 1200e withdrawal 10.09.2020 and 19.9.2020 they asked me to verify my account and i send all the documents they needed. After last document they answered me like this: -Hope this email finds you well. We are sending out this email as to advise you that we have received the last document that was sent through. This is being looked into by the needed team, and they will then be getting back to you from there end in regards to this, via email. Best Regards, Fun bet Support Team Month after that i started to ask once a week how is my security check going and they always answer like this: Dear [EDIT], Hope this email finds you well. We will be checking about the status of your account from the needed team from our end. Once we get an update on this, we will then be getting back to you via email in regards to this. Apologies for any inconvenience. Best Regards, Fun bet Support Team It's been over 2 months now since i made my withdrawal and my account is still closed and withdrawal is pending.

I played on funbet casino 6.9. I deposited 200€ and recived the welcoming bonus of 200€. I won and my balance was 1000€ then i cancelled the bonus and tried to withdraw 800€. I played with my personal internet/ didnt break any terms of use Now they have been asking all sorts of weird documents and i have sent them every document they have asked. the last one was a notarized copy of ID, i sent that one 10 days ago. They havent responded to any of my emails.

I joined FunBet and used their Welcome bonus in early June. On their terms and conditions when I started playing it stated video slots counted as 100%. I wagered the correct amount for this and more. I did ask on the 5th June how much I had wagered to date I was not given this information but told only the original wagering requirement and the amount remaining to wager (which I dispute) which further added to the confusion. I had to ask repeatedly for my play records before they were given to me and when they were provided they were incomplete and misleading. When I pointed this out I was told to check the records again before being told I was in fact correct and the records were incomplete and they were eventually provided to me. It was only after I myself analysed my play records and had pointed out the fact that I had indeed wagered 14,570.50, that I was told that BloodSuckers only counted 65% towards the wagering requirements and they had changed the terms and conditions since I had started playing. In summary; I played at the casino in good faith and followed the clearly stated terms of the welcome bonus and wagered more than 1,000 euros more than the stated wagering requirement. I was and still am unable to check my own play records at the casino and when I requested information it was denied and misleading. Whilst trying to clarify the situation I had my entire balance of 1,392.12 euros confiscated from the casino. They say it is not confiscated but expired. The days required to wager at bloodsuckers being at 65%, but of course it did because it was wagering at 100%, surely if when I started playing the terms and conditions change they need to honour the original terms and conditions of 100%. They have offered to pay me just the bonus back but this seems very unfair. If you can advice that would be great . My username at the casino is [EDIT] and thanks is advance to you.