Fruity Casa — player complaint #65662, 2018-08-27: bonus terms
Fruity Casa: a player complaint filed on 2018-08-27, about bonus terms, 1,342 GBP in dispute, status — resolved. Published on CasinoReviews. One of 5 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
On the 22/08/2018, i signed up to Fruitycasa and accepted the first deposit offer of 150% up to £250 and deposited £70.
I followed the terms and conditions and played on an eligible slot and a spin size under maximum allowed. During wagering, the spin size was automatically increased to £6 which is above the maximum. As soon as i noticed after 7 spins, I changed it back down to £4.80. I'm sure i did not increase the spin size, and it is also not max bet for the slot and i would have had to increase the bet 3 times to get to £6 spins. I also only won £6 from one of these spins.
Because of this, i have been found to be in breach of clause 13 and my winnings of £1341.72 have been confiscated and my deposit is to be returned to me.
Any help on this matter would be appreciated.
