Cazeus Casino — player complaint #15213, 2026-07-07: account blocks
Cazeus Casino: a player complaint filed on 2026-07-07, about account blocks, 100 EUR in dispute, status — closed, no outcome. Published on Casino Guru. One of 5 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2026-07-07Casino GuruAccount blocksClosed, no outcome
Cazeus Casino - Player’s account is under review and access is restricted.
The player from Spain faced issues with his account at Cazeus, where a welcome bonus disappeared after his first deposit, and he was subsequently restricted from placing bets. His account was then put under review pending verification, yet he struggled to provide the required selfie with his ID due to a lack of guidance from customer support. The Complaints Team investigated and found that the player had failed to provide the requested selfie verification within the mandatory 30-day timeframe despite multiple clarifications and opportunities from the casino. The player’s lack of timely and full cooperation with the casino’s KYC and AML procedures led to the casino permanently deducting his account balance in accordance with their terms. Consequently, the complaint was rejected due to insufficient cooperation by the player in regards the KYC and AML procedures, and the casino’s actions were deemed not unfair.
