I registered for a $20 jackpot sit and…
I registered for a $20 jackpot sit and go and was unable to connect to the table. I tried several times on my phone and even on my laptop and still had no success. This was nothing new to me as it has happened before but usually I am able to connect at some point but this time I wasn't able to. Using the customer service chat has been very difficult. The first two agents I was disconnected from which was frustrating. The third told me they would give me a $20 ticket for another jackpot sit and go which is exactly what has happened every time in the past and I was happy with that. After leaving the chat I never received the ticket and when attempting to chat with another agent I was told the ticket was in my account but it's not. Dealing with the same issue in the past has always been frustrating but usually comes out with a $20 ticket added to my account which is easy to claim and I am satisfied with that. For some reason this time they want to make it very difficult for me to receive this ticket. I have been playing on this site for years with thousands of dollars deposited into the site. For them to make such a difficult situation for a $20 ticket is very poor customer service. I myself work in a casino and understand the frustration from both the player side and I understand the casino side. Never would a customer have to go through something like I have gone through for such a minor situation. I have noticed the Casino has been losing a lot of business in the poker section. In the past I would sign up for a jackpot sit and go and within seconds the game would start and now there are times where you can't even get three players to start the game and you have to leave the table. Just from my experiences with the customer service department I believe the way that they deal with their customers may have an impact on their business and it shows. I'm not one to complain so if I am complaining and taking the time to post about it then there really has to be problem. And I would say I would play on an average of 3 to 5 times a week for years.
