Black Label — player complaint #62882, 2020-12-07: other
Black Label: a player complaint filed on 2020-12-07, about other, status — resolved. Published on CasinoReviews. One of 10 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Black Label - Loss limit requested and agreed but not added as stated
I asked to add a loss limit to my account as I didn't want to risk losing all my money in the run up to Christmas. The online chat confirmed they had added this. I then spoke to another customer service rep and they confirmed their colleague had added the wrong limit. Now I have lost all my funds. I also have an account with Golden Axe (Both owned by Prism Marketing). I'd be happy to receive either the money spend over the agreed loss limit, or my deposited fund to both sites, whichever is least but any help is much appreciated. Please email if you need any evidence.
