Scammed out my money on withdraw
Current agent's avatarHarveyCurrent agent's avatarHi there, how may I help?How come my withdrawal got canceled and my balance is at 33I only have 1 account and never made another one other then this oneHelloCurrent agent's avatarThank you for your patience as we look into your query; we'll get back to you in a moment or two.There are a few reasons a withdrawal can be cancelled - things like outstanding documents, unmet wagering requirements on a deposit, exceeding the max withdrawal from a no deposit bonus, breaching the max bet rule while playing with a bonus, or incorrect withdrawal method/details being entered.When we cancel a withdrawal for any reason, we always send an email explaining exactly why. Please check your inbox and spam/junk folder for an email from our Payments Team - it will explain exactly why your withdrawal was cancelled and any steps you need to take. 📧So I'm confused on ur assumptionsCurrent agent's avatarThose aren't assumptions - those are just the possible reasons a withdrawal can get cancelled on our end. The specific reason for yours will be in the email our Payments Team sent you. Check your inbox and spam/junk folder and it will tell you exactly what happened and what steps to follow. 👍Message:Hi there,After reviewing your account, we found that you are unfortunately not eligible for the Welcome Package.As outlined in our Bonus Terms:3.1 All customer offers are limited to one per person, family, household address, email address, telephone number, payment account (e.g. debit/credit card, Neteller, etc.), IP address, or shared computer (e.g. public library or workplace).Our checks show that another account connected to your IP/device/household has already claimed the Welcome Package. Because of this, it cannot be granted to your account.As a result, any winnings generated from the Welcome Package have been forfeited, and your most recent deposit has been returned. Please note that you will not be able to receive any further Welcome Package bonuses or free spins on your account.Thank you for your understanding, and we wish you a great day ahead.Best regards,The BitStarz TeamTicket ID:K77VZTNo but that isCurrent agent's avatarI understand this is frustrating, and I want to make sure you get the right help here. I'm going to transfer you to our specialized team who can look into this further with you directly.To help them when they connect with you - can you clarify what you'd like them to review regarding the other account or connection they found? Any details you can share will help them look into it faster. 🙏You have been transferred to: Harvey.Current agent's avatarHi there! I’m just reviewing your previous messages. Just give me a moment to catch up, and I’ll be with you shortly! 😊👌🏼I only have 1 account i live with another of people I dont know what they do on there phoneAlof of other people is what I metCurrent agent's avatarUnfortunately as per our terms and conditions the offer is only available to 1 account therefore the confiscation was done accordingly. Our system picked up accounts via IP/device/household which has already made use of the welcome package offer.I just bought this phone a couple of months agoHow can that affected my acciuntAccountIf u look it up I have 1 accountCurrent agent's avatarYes and as stated in our terms and conditions the offer is only available to one account:3.1 All customer offers are limited to one per person, family, household address, email address, telephone number, payment account (e.g. debit/credit card, Neteller, etc.), IP address, or shared computer (e.g. public library or workplace).That makes no sense u gave me 16 dollars in bouns and u took all my money but 33 dollars how can u take 240 from meSaying that 16 is what made me win?Get realI didn't want that bouns in the first placeCurrent agent's avatarAll rewards are option and should it not have been wanted it could have been cancelled on the rewards page before being used as stipulated in our bonus terms and conditions as well.So I lose on all 240 dollars cause of 16 that got placed in my account cause someone else had already claimeCurrent agent's avatarCorrect.BsCurrent agent's avatarSorry to hear you see it that way.How else u would see it i had no clue someone claimed itAnyoAnyway u can get out of paying out the money ur casino lostCrazyI'll make a review of this convoReadCurrent agent's avatarNo worries, Would there be anything else while you have me in chat?
