Skip to main content

Betsson— player complaints: 85 in English

85 Complaints
1▼ Last 30 days · was 2
1 Unresolved
23.649529550556d Last complaint
36.8 Risk index
148,740 NOK · €6,850 · $150.03 Disputed sums

Betsson: 85 complaints filed in English across 3 platforms, 1 still open, disputed sums 148,740 NOK · €6,850 and 1 more currency. Most of them are about other (25%). Risk index 36.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-18.

What players complain about

Other 25% 21
Withheld payouts 21% 18
Bonus terms 20% 17
Game fairness 20% 17
Account blocks 11% 9
Verification 4% 3
Status unknown 76 Rejected 6 Resolved 1 Unresolved 1 Closed, no outcome 1

Sources

Trustpilot 75 CasinoReviews 9 Casinomeister 1

Complaints by month

11
04
06
07
08
09

Questions and answers

How many complaints are there about Betsson?

The English-language record holds 85 complaints from 3 platforms, 1 of them without a resolution; 76 carry no status from the platform. The latest one is dated 2026-09-18.

What do players complain about?

Mostly other — 25% of cases, then withheld payouts (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 85 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 36.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 85

17.07.2020 Trustpilot Withheld payouts
be careful when you're playing this…
be careful when you're playing this casino because they sometimes can take from your own money and of course they're going to find a reason why they take the money or or they can sometimes cancel your withdrawal and don't let you know about that and after maybe they're going to say just sorry but nothing else it's because they don't think they have some faults or responsibilities that is yours problems. Now they asking to edit my review becouse askgamblers dont like when peoples give bad experience. Well done!!!
02.07.2020 CasinoReviews Withheld payouts Resolved
Betsson - refuses to allow me to withdraw my money, saying my banking information, issued and verified by my bank, is incorrect. This is completely erroneous.
I have properly verified my identification and banking information. Betsson says my banking information is incorrect, even though I am using the direct deposit slip issued by my bank. As of today, they no longer will allow me to withdraw to my verified account even though under verification, it says I am successfully verified. I cannot get in touch with a real person. This is absolutely criminal the level of ineptitude this casino is displaying. I will be telling everyone that Betsson and Loyal Brand are not to be trusted.
03.06.2020 Trustpilot Other
Awful customer support
Awful customer support. They do not know what they are doing and are not willing to help. So many issues with this site from technical issues to poor customer support. Stay away from these amateurs!
19.04.2020 Trustpilot Bonus terms
bonus Wins stolen
Registered an account and deposited. Played on slots side. Opal fruits. Had a few small wins and then hit a bonus. Great! Got all the way to my last spin and then an error appears. Had won over £120 and was only able to go and reload the game. Bonus wasn’t there to finish playing and my winnings had not been added. Check my account history and it’s as if the bonus never existed. Spoken to chat. Not much help. All the answer I were given we’re the same as if they was reading from a script. I don’t expect to get my winnings sorted but I won’t be playing on this site again. I literally had been registered for 10 minutes when this happened. I wish I had read these reviews before I went on because I never would of gone on if I had. Has anyone else had anything like this happen to them while playing on this site?
10.03.2020 Trustpilot Other
Tells u deposit doesn't go through even…
Tells u deposit doesn't go through even when comes out of bank.Then wants u to send screen shots of ur bank account. Very UNTRUSTWORTHY SITE
10.03.2020 CasinoReviews Rejected
Betsson - closed the account and confiscated the money
blocked my account and do not give money. they use this rule 8.1. my account was fully verified before the game. support doesn 't answer why they do this. they say this is their final decision and is not subject to appeal. why? unclear. I can send messages with support.
18.12.2019 Trustpilot Game fairness
I joined this casino and originally it…
I joined this casino and originally it was ok but never got a welcome bonus but further down the line I realise it is basically a scam if you do make a withdrawal it is almost guaranteed you will have a run off poor returns on the slots until they have got back at least twice as much as you withdrew there are no promotions and I would not recommend this site to my worst enemy your will feel as if you have just been cheated which isn't very far from the truth a complete and utter disgrace AVOID AT ALL COSTS
12.12.2019 Trustpilot Withheld payouts
Absolute shambles of a company
Absolute shambles of a company. Deposited £15 and set a deposit limit, the £15 I thought never went through so let me top up £15 again. So my balance showed up £15 but they took £30, said they’ve sent £15 back to my bank which I never received, countless emails saying they’ve sent me it, total joke avoid
12.10.2019 Trustpilot Bonus terms
Worst casino i ever seen
Worst casino i ever seen. games is empty, you can spin forever and no bonus at all! stay away of this rubbish casino!!!
10.09.2019 Trustpilot Game fairness
Awful
Possibly the worst casino I have played at. I'm mind blown my some of the positive comments I have seen. The slots feel impossible to win at. No matter how much you deposit and spin on the slots you always walk away with nothing in the bank it's just awful. It's only there for peoples money and if I didnt know any better I would say its scamming me. Shame on you bettson, terrible sight.
28.08.2019 Trustpilot Game fairness
Using sly tactics to get me to deposit more money
Deposited 14 pound to try the games. Instantly the wins were coming on each spin taking me to 30 quid from 50 p spins. As soon as I reached that they took 30 plus spins from my account paying no wins and prompted me to deposit when I run out of cash. This instantly made me feel that they were trying to lure my in with some wins so I liked the casino in the hope that I would deposit more money into them. Your not fooling me bettson. I know your little scamming tricks. Immediate closure indefinite
14.06.2019 Trustpilot Withheld payouts
I won 10 000,- nok made a withdrawl
I won 10 000,- nok made a withdrawl. Bettson never paid out this amount claiming the transaction went wrong. They want bank statements i sent them everything they asked for, nothing happens.Stay away!
06.06.2019 Trustpilot Withheld payouts
A lot of trubble with both deposits and…
A lot of trubble with both deposits and withdraws! Better sites out there!
05.05.2019 Trustpilot Other
Worthless to bet at that site..
Worthless to bet at that site... Without any explanation they limited my bets to less than 0,7euros... While I could bet on sports more than 1000euros per day. Without any warning and when asking explanation, they just replied you are limited on sportsbook but you can still play at casino. UNPROFESSIONAL at all, small business, without any trust. I would highly recommend everyone to withdraw your money and look another alternative sites!
05.01.2019 CasinoReviews Other Rejected
Betsson - Self exclusion could open accounts again
I make this dispute on betsson because the dialouge regarding this issue been held with them. The problem is connected to 3 casinos at BML Group. 2013 april 10 i closed my account at Nordicbet and informed that i played to much and liked to Close my account permanent. 2013, 22 april i could open the account without no question and start playing again. Since that Betsson allowed me to open and play at betsson, betsafe and Nordicbet. 2016 i had the same proceducre at betsafe were i closed the account permanent. I have had i dialouge with betsson and accepted a refund on around 2000 euro. Start to realize that this is very far from what i should get in refund. They insist that this is my losses since 2013 but its probably around 10-15 times this amount. Feels mislead and hope you can help me sort this out.
17.12.2018 Trustpilot Bonus terms
Sharks who only want to offer UK…
Sharks who only want to offer UK customers Casino bonuses and not Sportsbook offers, other than the key difference being far harder to win at Casino, etc. Plus the charlatans won't let you pre-verify prior to making a deposit, as they want control over your money in case you win, so they can refuse or delay a payment! Sham company. AVOID LIKE THE PLAGUE LIKE THAT SHOWER OF S**T..MANSION BET...who do not let you deposit by bank card so you cannot avail the opening offer. Another slimey bookmaker! Scam Alert! Glad I never played with either Con Artists!
10.10.2018 Casinomeister Bonus terms
Betsson - painfull dispuit.
Hello! i have little hope to resolve this case.. But i feel strong för my point. And I will put away emotional arguments for real talk.<br> <br> I want to start with saying, that betsson Is a great casino and I've played here for 10 years by now and it's a 10/10. None should doubt that betsson is anything else.<br> <br> Problem is following.<br> <br> Betsson had a tournanent for Swedish customers. The point is to reach the highest x-win on chosen games.<br> <br> Spin 5kr bet - You win 500kr. It makes it a 100x win. Simple.<br> <br> The two customers with highest xbet wins both 15k cash to travel the world with.<br> <br> I played this game from <a href="https://www.casinomeister.com/casino-software/big-time-gaming/?utm_source=forum&amp;utm_medium=KW" target="_blank" rel="nofollow" class="samItem link link--external" data-xf-init="sam-item" data-id="10" data-cv="true" data-cc="true" title="Big Time Gaming Review" data-position="content_thread">BTG</a> namned Extra Chili, in wise woman you can buy bonuses.<br> <br> I bought a bonus round with value 5kr per spin and won 12 freespins.<br> <br> And i won around 2500x the bet of 5kr in the bonus.<br> <br> Holy s**t, I now realized I both win a huge win and a maybe the tournament.<br> <br> Now comes the day the winners would be announced and i had not yet been contacted so I thought I might not had qualified.. So I popped into chat and asked for the leaderboard..<br> <br> 1st place 4000x<br> 2st place 1000x.<br> <br> Now I get confused, as I won 2500x and would be at second place.<br> <br> I try to contact the campaign team and after a long time I get a reply telling me that my win is counted as a 52x win multiplying from 250kr (the cost of the bonus) and not the actual ingame bet value.<br> <br> Now I would never try to win this tournament if I didn't read the rules properly.<br> <br> It tells you that that the value of the spin you multiply with the win. When you buy a bonus, you have a certain value per spin. This value is of course not 250kr per spin, it's 5kr.<br> <br> The rules does not exclude using the feature "buy a bonus".<br> <br> The outcome of buying bonus does not give you any advantage for this tournament.<br> <br> But in the end... Betsson can do whatever they like without any explanation is mentioned in the rules..<br> <br> None would label my win as a 52x win, it's a 2500x win both in social context and in a logical context.<br> <br> Maybe Iam wrong, maybe I'm right. Maybe we are both right and wrong.. But here we go.<br> <br> Edit : look at the bottom right on the screenshot for the amount that hadn't yet been added to the total win.
31.07.2018 Trustpilot Withheld payouts
Scam!! Can't withdraw suddenly, restrictions on withdrawal!!!
I was winning very little, but still managed to earn something, but then i couldn't withdraw more than 40$ all of sudden. They have restrictions on your withdrawal suddenly if you win more than them. It's a sick scam, i'm disgusted by this crap!!!! Scammmm!!! I had to play away the winnings, guess what else? The best games are not there, and 80% of the games are unnormally losing games. Beware! This site wants to take your money, i would not be surprised if they stole money too from me, so i closed my acc, and blocked my card!
13.05.2018 Trustpilot Other
EVEN SUPPORT CHAT IS USELESS AND …
EVEN SUPPORT CHAT IS USELESS AND IDIOTS KEEP AWAY FROM THESE CHEATTERS
09.05.2018 Trustpilot Bonus terms
they will give you 100 euro win on…
they will give you 100 euro win on your first deposit then there will no win and customer support like a robot (very bad)

61–80 of 85

How the risk index is calculated and how complaints are labelled — the method behind this section.

Project sponsors

Companies that keep this analytics open