Betsson: 85 complaints filed in English across 3 platforms, 1 still open, disputed sums 148,740 NOK · €6,850 and 1 more currency. Most of them are about other (25%). Risk index 36.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-18.
Status unknown 76
Rejected 6
Resolved 1
Unresolved 1
Closed, no outcome 1
Sources
Trustpilot 75CasinoReviews 9Casinomeister 1
Complaints by month
11
04
06
07
08
09
Questions and answers
How many complaints are there about Betsson?
The English-language record holds 85 complaints from 3 platforms, 1 of them without a resolution; 76 carry no status from the platform. The latest one is dated 2026-09-18.
What do players complain about?
Mostly other — 25% of cases, then withheld payouts (21%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 85 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 36.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 85
07.10.2024TrustpilotOther
Deposited 20 usd to try it out but unable to place a single sports bet and horse bet, only able to play jackpot and poke
Deposited 20 usd to try it out but unable to place a single sports bet and horse bet, only able to play jackpot and poker which is rigged to win. Once your money is in...impossible to get back. First time came across a site with no payment options....only depositing options, it already tell you some
24.07.2024TrustpilotOther
- Horrible experience! - Items unpriced and disorganised!- Asked to figure out problems myself! (eg. looking for sizes/
- Horrible experience! - Items unpriced and disorganised!- Asked to figure out problems myself! (eg. looking for sizes/ prices and finding items)- Some staff ignored customers to stay on their PERSONAL phones and chit chat with eachother!- Sent back and forth from 1 cashier to another having to stay
24.07.2024TrustpilotOther
Horrible experience made to wait in line 3 times and closed cashiers' till each time it was my turn!Arrognat rude manager
- Horrible experience! - Items unpriced and disorganised!- Asked to figure out problems myself! (eg. looking for sizes/ prices and finding items)- Some staff ignored customers to stay on their PERSONAL phones and chit chat with eachother!- Sent back and forth from 1 cashier to another having to stay in line 3 times!!!!- Manager was very rude and sarcastic!- Had to wait for help for over 15min in a number of areas!Story:Some items did not have prices and some items where not organised on shelves/hangers (the shop had just opened, so it wasn’t other people, and this had been the case in my recent shopping trips).Most of the staff was chatting in groups, using personal phones (ignoring customers asking for help), unwilling to help and I was even asked to figure things by myself! Severely mistreated and ignored for over 2hrs. I was asked to do a self-check out, I agreed but I told the sales person that I needed help as I find it a bit hard. I started but after the first difficulty, I turned round to find no one who could help me.Then, I was sent back and forth from cashier to cashier (only 2 open) who made me wait in line and closed when it was my turn for 3 times!! Customer service desk salesperson barely spoke basic English and “Sorry, I no understand” was her default answer to most customers’ needs.I stormed out leaving everything behind and called the manager on duty who was arrogant and sarcastic. She did not take action, sided with employees (that I should figure out things myself) and was fine with staff ignoring customers and using personal phones frequently.She was sarcastically asking what I wanted her to do and if by filing a complaint I was expecting a free gift card!Also, she boldly told me not to be disrespectful if people don’t speak BASIC English and did not even acknowledge that what happened was wrong!
02.05.2024TrustpilotWithheld payouts
Customer support sucks they casino…
Customer support sucks they casino didnt pay my won bet and they changed withdraw terms and bank charged me 3 euros for no reason cause they say i cant withdraw to my card avoid them at all costs
01.05.2024TrustpilotAccount blocks
I have been subject to a highly unjust measure taken by betsson and therefore sincerely seek your support. On the 9th of
I have been subject to a highly unjust measure taken by betsson and therefore sincerely seek your support. On the 9th of April 2024 my account has been closed without any reasoning stated by their costumer service. Furthermore, the funds I have entrusted the company with have been confiscated and I
01.05.2024TrustpilotAccount blocks
B10 closure of account without evidance
I have been subject to a highly unjust measure taken by betsson and therefore sincerely seek your support. On the 9th of April 2024 my account has been closed without any reasoning stated by their costumer service. Furthermore, the funds I have entrusted the company with have been confiscated and I have been left without any explanation or refunding. Upon researching how to deal with these kind of situations, I decided to contact Pardee Consulta, the licence holding company of the casino in question, and asked them to investigate my case. However, on the 26th of April I have received an unsatisfactory response in which I have been accused of practicing "synidacte value hunting" on the basis of suspicion concerning my IP address. As I have clearly been unjustly accused of this action, I have asked them to provide evidence supporting their suspicion, which has been left unanswered to this date.
27.03.2024TrustpilotWithheld payouts
I started playing at the Betsson casino not long ago, transitioning from other platforms, and until the moment of withdr
I started playing at the Betsson casino not long ago, transitioning from other platforms, and until the moment of withdrawing funds, I often encountered minor glitches in the site's operation, but I tried to overlook them. However, when it came to withdrawing my winnings, ignoring the elephant in th
27.03.2024TrustpilotWithheld payouts
Betsson took my winnings!
I started playing at the Betsson casino not long ago, transitioning from other platforms, and until the moment of withdrawing funds, I often encountered minor glitches in the site's operation, but I tried to overlook them. However, when it came to withdrawing my winnings, ignoring the elephant in the room became completely impossible!Having experience playing at other casinos, I know how important it is to responsibly approach the verification of your data – I did this in the case of playing at Betsson, successfully and fully verifying my personal information. However, as soon as it was time to claim my winnings, an unpleasant surprise awaited me from the casino administration: it turns out that successful verification at Betsson does not guarantee you receiving your own winnings! On the contrary, the dubious characters from the casino administration stated that in order to withdraw the money, I first need to undergo verification at CasinoEuro!There is no doubt that this whole story was invented solely to keep the money on the casino balance for as long as possible or to prevent it from leaving altogether. After all, who knows what the next "mandatory step" for verifying my verification (!!!) these charlatans will take? I'm sure I'm not the only one who has encountered such a problem, so I urge you to share your gaming experience at this casino.As for me, I'm not going to give up and throw in the towel, and ultimately the Betsson administration will either have to return my money or admit to fraud and deception of their players.
02.02.2024TrustpilotOther
Could be improved to have better UI
Could be improved to have better UI, the UI sucks even though these kinds of companies use hundreds of millions of dollars in development i do not know why their UI and graphics looks super outdated.
16.07.2023TrustpilotWithheld payouts
Crappy poker!
Crappy poker!They hijack your money.You can deposit but not withdraw@
03.04.2023TrustpilotBonus terms
Please don't fall for this scam 🙏
Please don't fall for this scam 🙏So I made the mistake of betting on a eurovision song contest... I made the mistake of joining by betsson with some welcome bonus. So for this bonus you need to basically play all your winnings x100 or something like it. I've lost it all and I'm extremely pissed off that I fell for this scam. Eurovision contest is in May and they want me to use up my bonus this month, I've been betting on sports like crazy to try and wager this stupid bonus and it's just not happening. This is a scam and please dear people don't fall into this grave if you're like me only wanting to bet on one competition like me. Shame on this company!Month later - I've spent more than I ever wanted to and was able to wager the bonus. Now I have a crappy 15 dollars (when I should have 80 in winnings.. And I can't even withdraw it WHAT?!)
18.03.2023TrustpilotBonus terms
Please don't fall for this scam 🙏So I made the mistake of betting on a eurovision song contest... I made the mistake of
Please don't fall for this scam 🙏So I made the mistake of betting on a eurovision song contest... I made the mistake of joining by betsson with some welcome bonus. So for this bonus you need to basically play all your winnings x100 or something like it. I've lost it all and I'm extremely pissed off
01.03.2023TrustpilotGame fairness
I deposited and made 3 bets in online…
I deposited and made 3 bets in online roulette, the next day these scammers said that they used incomprehensible programs and threw me a list of also unknown points of the rules..do not advise anyone not to deal with them!
29.11.2022CasinoReviewsBonus termsUnresolved
Betsson - Winnings confiscated and account closed
I wont a large amount of money using a bonus, 148 740 NOK, and after verifying my account successfully, was not able to login. After contacting support I was informed that they would contact me via email. I was informed via email that I had broken the rule 12.1
Looking up the rule on their site it says:
12.1 Bonuses are only available once per person, family, household, address, email address, credit card number, bank account, telephone number, computer/device and/or IP address.
No one on my family has used bonus on Betsson and nor has anyone except me used my computer. I've told Betsson this.
04.08.2022TrustpilotOther
Scam company...Stole years of…
Scam company...Stole years of affiliates work for no reason and lied about it. Avoid at all costs
03.07.2022TrustpilotWithheld payouts
Dick turpin without the mask..
Ok so opened an account today, said id give betsson the benefit of the doubt, with so many bad reviews. Deposited small, played around with it. Tried to withdraw to test it, after all if u cant withdraw only deposit, not much point winning. Sure enough, it started... U cant withdraw by this method, select another. Clicked on other options, no other options... Bottom line u cant withdraw, so just to let u know the 5 star quick payouts reviews are fake, its actually no payouts.... Stay away, it will save u money and stress. U WONT BE PAID... CON JOB...
15.06.2022TrustpilotWithheld payouts
STAY AWAY!!!
STAY AWAY!!!! Hands down the worst I’ve ever used. A few times I’ve been waiting nearly a day to be paid out on small bets (not cashed out). They’ve left me short money a few times and don’t respond when you query it. ABSOLUTE SCAM ARTISTS
31.05.2022TrustpilotWithheld payouts
Avoid at any cost!!!
Avoid at any cost!!!Betsson withdraw the payment I did, recived the money, and stole the money. Balanse is still 0.They conduct fraud in big scale. Avoid! Avoid! Avoid!
21.04.2022TrustpilotGame fairness
Scam casino with rigged slots
Scam casino with rigged slots. From my experiance the worst online casino ever exist. This casino for sure pay a bribe to their licence company to operate but in real slots there are rigged. No matter how much money you put in all the time your return will be 0.
22.11.2021TrustpilotOther
So I just joined Betsson a couple of…
So I just joined Betsson a couple of days ago and the website was looking good, easy to navigate etc. I only play sports not casino so I deposited and got my bonus and now the interface doesn't work at all. Can't see any of the betting options, can't navigate around. As soon as I log out everything is there & Available. I can't even place a bet, they have asked for screenshots, I can't withdraw and they just keep saying someone is looking into it lol. Scam artists