Betsafe: 114 complaints filed in English across 2 platforms, disputed sums €154,740. Most of them are about withheld payouts (33%). Risk index 23.9. Texts below are the players' own words, as published on the source site; last complaint 2026-08-18.
The English-language record holds 114 complaints from 2 platforms; 107 carry no status from the platform. The latest one is dated 2026-08-18.
What do players complain about?
Mostly withheld payouts — 33% of cases, then other (18%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 114 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 23.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 114
24.12.2021TrustpilotWithheld payouts
Biggest hassle betting company ever
Biggest hassle betting company ever. If you win and try to cash out, they will take your money and say that you “broke some rule” won’t say which one or why.Trash company Trash service
27.11.2021TrustpilotGame fairness
Worst site to play poker on
Worst site to play poker on. Played on betsafe.lt. I've played poker a long time and had decent results. But the stuff that happens there, I wouldn't be surprised they plant their own people to rig the game.In a span of a week. I've seen cooler after cooler, never being on the receiving end. In a span of 10 hands, not even zoom like on pokerstars, there you expect it. Lost full buyin 3 times with a full house. If this happens in live poker, you would get shot...
18.11.2021TrustpilotAccount blocks
My name is Kiyarul
My name is Kiyarul. I set up an account in Betsafe and play with a bonus of $ 25. I rolled over 5 times and won 46.98. Then I made a lot of withdraw requests. I see my account is closed, then I live chatThey closed my account at once, then I emailed them all the documents, they emailed me that they would not pay me any more, then I asked them why they would not pay me, they showed me their 8.2 condition, I this I don't know everything, Betsafe is a bad site, they kill money, someone this siteDo not account.
21.10.2021TrustpilotWithheld payouts
DON’T DO IT
DON’T DO IT. I had 2,000$ available to withdraw and they took everything. I didn’t see a cent
11.10.2021TrustpilotOther
Do not use them
Do not use them! I should have gone to this site first before I put in my $100. As you can see from all of the reviews, it’s a massive SCAM….DO NOT go close to this almost illegally advertised website!!!! F’ing horrible, save your money for other gambling sites, PLEASE!!
26.09.2021TrustpilotBonus terms
Never sign up for this site
Stay as far away from this site as you can. It's one BIG SCAM! They give you a nice bonus when you sign up. But they never pay out this bonus because it's impossible to meet the requirements. So they withdraw the bonus and all the gains you made till that point!Further it's impossible to withdraw your money even if you meet all the requirements.This is the worst betting site there is and should be taken down.
15.09.2021TrustpilotBonus terms
Betsafe initial deposit was taken away…
Betsafe initial deposit was taken away after 14 days, which was spelled out clearly in the Terms and Conditions, but what wasn’t told in there specifically was that any winnings deemed generated from that bonus deposit will be withdrawn from your account as well as the bonus. Put a bunch of bets down in the first couple weeks, ended up not quite breaking even, and then wake up to see $420 of my $575 gone from my account.
13.08.2021TrustpilotBonus terms
SCAM ALLERT
was supposed to be a 100 percent deposit bonus and 40 free spins, however, after the bonus deposit, no free spins, despite selecting the deposit with the bonusdespite contacting live chat, he can do nothing and he will ask you to pay the deposit again, which is ridiculous I do not recommend scam
08.08.2021TrustpilotBonus terms
Bonus rip off
Don’t expect to keep any deposit bonus. They take it away.
18.07.2021TrustpilotWithheld payouts
Payout
I guess if you don't win big it's not a problem. My son won1400 and they won't pay him I guess as long as you lose they don't care what you bet bad on you if you except the bet you should payout
17.07.2021TrustpilotWithheld payouts
This site is a SCAM Betsafe
This site is a SCAM Betsafe. I won and tried withdrawing my amount and sent all documents and valid ID but they still won't release my funds. They keep telling to be patient and finally they closed my account. This is SCAM, please spread the word!
16.07.2021TrustpilotWithheld payouts
Do not use Betsafe
Do not use Betsafe, they do not pay out your full winnings and it will take you months to withdraw your money. (I still can't withdraw my money) for support you can't talk to them and they have a chat sytem where they respond to you query "we will send you an email".
14.07.2021TrustpilotAccount blocks
Never use
Never use. They Rob you. If you win with big amounts, then they said, that you account is locked for half year and this is because “Yout wantIT”They loose you transactions and you never find them again if you get access back. Safest way to loose money..
05.07.2021TrustpilotWithheld payouts
How is this still legal?
I play online a lot, every new casino - i try with 20$, these ppl are the worst!No customer service, i did not take any bonuses - balance 0 and i have 200$Never again this casino! Never!Of course i read reviews too late lolI am lucky i put only 20$
01.07.2021TrustpilotWithheld payouts
BETSAFE IS A SCAM!!!
BETSAFE IS A SCAM!!!! I deposit 500$ and now try to withdraw 500 or 1000. Did not take welcome bonuses. I sent everything they asked me to send except social security number. They will not let me withdraw my fffffng money !!!! WORST CASINO ONLINE DONT TRUST THE 10/10 REVIEWS ONLINE THEY ARE PAID WRITTERS.
09.06.2021TrustpilotBonus terms
BadThey have 7.1 8.1 in their needs and twenty points a section with which they deceive people company like this I have never seen…
Bad company like this I have never seen in my life they kill a lot of clients money 7.12 8.1 20.1.Please don't let anyone deal with this company they have cheated with a lot of people
04.06.2021TrustpilotWithheld payouts
This is the most horrible service I…
This is the most horrible service I have ever seen in my life.I have made deposit from my international card which was accepted, now during several days I can't get my funds back as their financial department just rejects to pay that out, looks like these guys are proper scammer and need to be reported accordingly.
08.05.2021TrustpilotWithheld payouts
I deposited $2,000 to this site with a…
I deposited $2,000 to this site with a credit card and they kept asking me for a bank statement showing account number and deposit made to them. But these two statements were different and this site did not cooperate at all and kept delaying my deposit. I lost another $1,000 on their casinos because they wouldn't let me withdraw my money and I kept gambling , although that's my fault, but they wouldn't let me withdraw and asked me for a statement that doesn't exist. I explained to at least 5 different people in their live support of this problem, and they were unable to come up with a solution or let go of my money. My money is still stuck there and my balance is at 940 dollars. And I got another e-mail rejecting my actual pdf bank statement. Has been almost a month now in trying to make a withdrawal.
07.05.2021TrustpilotWithheld payouts
Significant limits for winning bettors, incredibly difficult withdrawal process
Another shady bookie that is very user-friendly until you establish a solid winning record; then you are lucky to be able to place a bet above $10. The withdrawal process is also the most onerous and difficult I have ever experienced on any website--gambling or otherwise--in my life. Good UI, solid deposit options, great line variety, but it punishes winning bettors so it gets a 1 from me.
05.05.2021TrustpilotOther
Fack for rhis casino plz not open any…
Fack for rhis casino plz not open any accound for that casino yoi gonna nlt will nothing thas loos plz safe you make about fack you betsafe casino garbage cisino