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Betsafe— player complaints: 114 in English

114 Complaints
0▼ Last 30 days · was 1
0 Unresolved
54.173879043542d Last complaint
23.9 Risk index
€154,740 Disputed sum

Betsafe: 114 complaints filed in English across 2 platforms, disputed sums €154,740. Most of them are about withheld payouts (33%). Risk index 23.9. Texts below are the players' own words, as published on the source site; last complaint 2026-08-18.

What players complain about

Withheld payouts 33% 38
Other 18% 20
Game fairness 18% 20
Account blocks 12% 14
Bonus terms 12% 14
Verification 7% 8
Status unknown 107 Rejected 4 Resolved 3

Sources

Trustpilot 107 CasinoReviews 7

Complaints by month

02
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08

Questions and answers

How many complaints are there about Betsafe?

The English-language record holds 114 complaints from 2 platforms; 107 carry no status from the platform. The latest one is dated 2026-08-18.

What do players complain about?

Mostly withheld payouts — 33% of cases, then other (18%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 114 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 23.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 114

19.02.2025 Trustpilot Game fairness
Worst place i have gambled!
Worst place i have gambled. They never let you win big amount, or even close to what you put in. They always give a little under half of what you spent. Totally rigged SCAM to steal your money! Now they will say it's RNG bla..bla..bla NOT TRUE! Why i never win three times in a row ever, and why after one win i lose for a good amount of time always? Well most of these online casinos are rigged i found out, but BETSAFE ARE GREEDY CRIMINAL THIEVES!
19.01.2025 Trustpilot Game fairness
Scam. They send me emails that bets were cancelled (fighter was injured the day before the fight). It was a part of comb
Scam. They send me emails that bets were cancelled (fighter was injured the day before the fight). It was a part of combined bet, they still calculated it as if I lost (once again, half of that did not even take place). Customer support is absolutely clueless and rude. Use something else but not thi
19.01.2025 Trustpilot Game fairness
Scam
Scam. They send me emails that bets were cancelled (fighter was injured the day before the fight). It was a part of combined bet, they still calculated it as if I lost (once again, half of that did not even take place). Customer support is absolutely clueless and rude. Use something else but not this… whatever this is.
11.12.2024 Trustpilot Verification
The shittiest ever
The shittiest ever. Their customer service and customers verification process are the worst. Everyone works there have literally zero experience!! Avoid! Shittiest site ever.
15.09.2024 Trustpilot Verification
I've played everywhere and honestly Betsafe is the worst sportsbook I've ever seen. They send 90% of bets to trader and
I've played everywhere and honestly Betsafe is the worst sportsbook I've ever seen. They send 90% of bets to trader and reject an outrageous amount of bets. For verification I send utility bills and they reject those saying they're not the right bills when they clearly are what they're asking for. I
15.09.2024 Trustpilot Verification
Worst Sportsbook Ever
I've played everywhere and honestly Betsafe is the worst sportsbook I've ever seen. They send 90% of bets to trader and reject an outrageous amount of bets. For verification I send utility bills and they reject those saying they're not the right bills when they clearly are what they're asking for. I can't even be bothered to go into chat because I don't even want to be a customer here anymore.I'm guessing they do this to try to avoid giving you any opportunity to rollover the first deposit bonus taken. Honestly, it's a complete waste of time. AVOIDI've played at offshores and every sketchy sportsbook available and Betsafe will go down as the worst by a landslide
23.08.2024 Trustpilot Other
Easy deposit easy withdrawal
Easy deposit easy withdrawal - with no chance to stop the withdrawal after clicking the button. Good thing for addicts and much respect to BetSafe for doing that.-That shows that they do care about their players. The common practice from sly casinos is to ask for all the documents and idendity when you cash out big, so that you have to wait and then possibly play up your won funds. Not these guys tho!Never had any issues with these guys, but they are very stingy about bonuses compared to my other regular casinos.
09.08.2024 Trustpilot Game fairness
If I could give 0 stars I would. They advertise a lot about the best RPT strategy but in reality they do what scam casin
If I could give 0 stars I would. They advertise a lot about the best RPT strategy but in reality they do what scam casinos do. They let you win a bit and then if you won a lot they will never let you win again. They just drain you. For example 500 Eur in spins 0 bonuses on 5 machines. Is that fair?
09.08.2024 Trustpilot Game fairness
If I could give 0 stars I would
If I could give 0 stars I would. They advertise a lot about the best RPT strategy but in reality they do what scam casinos do. They let you win a bit and then if you won a lot they will never let you win again. They just drain you. For example 500 Eur in spins 0 bonuses on 5 machines. Is that fair? I don't think so. At least a 1 bonus, I would understand if I don't win. But spending 500 Eur on slots and getting 0 bonuses is just extreme I think. Anyway if anyone reading this I would suggest to avoid this casino and save your money and go elsewhere. Don't get lured in by their strategy. Just really bad practices are being used by this casino and I have experience this myself. In reality I am still in profit from this casino so I am happy they did not drain me to 0 and I understood what they do.
08.08.2024 Trustpilot Game fairness
Game would not let me hit sent in clear…
Game would not let me hit sent in clear evidence of this and casino will not fix issue nor refund the money taken from that game they need to be taken offline
03.01.2024 Trustpilot Other
False advertising
False advertising. They are currently running a promotion for $500 bonus bet but if you read the terms of condition you can see that it expired December 31, 2023.
26.12.2023 Trustpilot Game fairness
TOTAL SCAM
TOTAL SCAM, TAKES HUNDREDS OF EUROS WITHOUT ANY WIN. JUST TAKES ALL THE MONEY IN FEW MINUTES. LAST MONTH EVERY SECOND SPIN TRIES TO CATCH THIRD SCATTER, BUT NEVER CATCHES IT.. IT GIVES ONE WIN IN A HALF YEAR 100 EUROS AND IF YOU DON'T WITHDRAW IT THIS SCAM CASINO JUST TAKES IT BACK ALL THE MONEY WITH EMPTY SPINS AND DOESN'T MATTER WHICH GAME YOU WILL TRY TO PLAY. PLAYING WITH 1 EURO BET NEVER HAD EVEN X100 WIN. FEW YEARS AGO IT WAS GOOD CASINO, BUT IT BECOME TOTAL SCAM NOW, 100% NOT RECOMMENDED
24.12.2023 Trustpilot
Scammed me for 1200€
This sportsbook scammed me for ~1200€I made deposit of 698€ and me around 1200€ from it, next day they asked for verification, after I finally uploaded everything on the next day I could not log in again. I did not get any information about it, account just got closed I had to contact twice support to get that information and it took almost a week to hear that my account i closed and funds confistacted just because "they can do it". PURE SCAM CASINO
14.12.2023 Trustpilot
I did deposit of 500 eu
I did deposit of 500 eu, after winning 950 they closed my account, i send screenshots of my withdrawal but they are denying it with no shame… this is horrible experience and never again
08.12.2023 Trustpilot
Scammed me for 2058€
This sportsbook just scammed me for 2058€, They requested on my account a verification, I sent them all documents they requested after next days I could not log into my account anymore. I did not get any mail nor any information that anything happened with my account. I had to contact live support to get told that my account is closed but they can't provide me any reason. They closed my account without any reason, they did not even inform me about it and stole 2058€ balance (1200€ was my deposit)
17.11.2023 Trustpilot Game fairness
Absolute joke of a site…the casino…
Absolute joke of a site…the casino games don’t hit bonuses your basically spinning your money away and on the odd occasion that you do hit one it gives you nothing…avoid slots just takes your money
19.09.2023 Trustpilot Withheld payouts
Sneaky site
I changed from mobilebet to betsafe. And I’ve gotta say that I have never experienced a more sneaky site. First of all, the process of becoming verified is a hell. Upon submitting my Norwegian passport I was asked to submit yet other documentation that I in fact was living in Norway. I had deposited like €3000 and they refused to give it back. What the hell is this ??? You deposit money and it’s theirs unless you fulfil certain comditions ?Second, the time lag from pushing ‘withdrawal’ to actually receiving the money is too long. I got message that my withdrawal was approved like 5 days ago and I haven’t seen any sign of the money. With Mobilebet it was 3 days tops.Third, I noticed that the numbers went all hay wire on bets MANY times. For instance, since I bet on tennis, suddenly the score would go crazy, to the point where you didn’t know what the score actually was. All orher scores that was not in my bet remained stable/normal. Of course, in the end, the correct score was shown but it makes it REALLY hard to decide, for instance, if you should cash out/pull out.Fourth, I noticed several times that the ‘cash out’ button just dissappeared when your bet was in serious trouble. For instance, I place a bet on player x, who plays player y. When y starts to dominate and you want to cash out/pull out, the cash out button disappears, upon entering the details of the game the button appears for 2 seconds, then disappears. I found a way to push the button in these 2 seconds, then you need to be fast to condirm, otherwise the conform button is gone as well.In sum, I have this sneaky feeling about betsafe. After doing a 10 streak win things start to happen. One time I couln’t even see the cash out button and I lost €1000. A lot of money, right ? I still wonder if I will get my money that I withdrew.
17.09.2023 Trustpilot Withheld payouts
this gamesite is 100%scam!
this gamesite is 100%scam!i withdraw my winning money last sept9 2023 and then they ask for some documents to verify. nextday i got an email said my account is verified.then another day again got an email it say my withdrawal is under review.another day again my account is lock an got an email it say i need to send an screenshot of my deposit and bankstatement for my deposit refund and need to wait 5bussines day for refund.
10.09.2023 Trustpilot Verification
What the hell
What the hell. I win big time and I was so happy. Suddenly they ask me to provide with daily costs, electricity bill and so forth. OMG, is it possible. I give my passport etc. A European lawsuit coming on !!!
08.09.2023 Trustpilot Other
I downloaded this app to experience a…
I downloaded this app to experience a great betting night and the first day I downloaded the app, it had technical issues and my bets were not available for me to see. The customer service staff were not helpful in getting this situation correct. This app and the people behind this app will be without a job in no time. Worst app by far!

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