Betsafe— player complaints: 114 in English

They are in the same family of businesses as racebets, so will impose restrictions on your account right away. I received an email telling me I could only bet at starting price before I had even placed a single bet!Obviously that's no use to anyone, one can do that anywhere and get all sorts of bonuses and free bets with sites like bet365 or william hill or sky, so there is absolutely no reason for a horse race punter to join betsafe.

Closed account as they changed there rules without telling customers about first past the post they don't do anymore.so asked them to send my balance in my account to my bank but they want copies of my bank statements that I don't have as I have a paperless bank account I do phone banking sent then picture of debit card attached to that account and driving license but they still refusing to put my balance in my account. Avoid this dodgy bookie like the plague

Dont paly on betsafe because you will can not witdrawls money of 100000 reasons! Worat company i ever meet!

Worst casino I’ve ever played arrogant people. My goodness the magnet they use is ridiculous. Avoid at all costs

Very bad casino all they want is too catching money an d never give back. I deposit 600 euros on slots not the same time and i didnt get a good win. The highiest i go is 100 euro and 2-3 times...it seems there is a limit on the winnings... As i say i dont reccomend it... VERY BAD CASINO AND IAM TALKING ABOUT BETSAFE

Betsafe are terrible company that withhold paying your money back. I have never had a problem with any other company like this. I have tried for nearly 48 hours tonhet my money returned and it’s still not been done everything I have done gets refused. I get paperless statements and whenever I have sent copies of evidence from my internet banking they refuse it so I am in. Aposition that I cannot get my money returned and basically I will not ever see my 200 pounds again it is getting to the point where I will have to go to the small claims court to get it. They have no contact numbers and I was driving yesterday and couldn’t answer there call amd when I answered I can take the call now the guy didn’t call within the next 2 hours before he went home. All of the staff in chat are useless and I have not heard from the conplajnts team. So basically I will not ever see that money again. Avoid BETSAFE at all costs as you will never see your money again and you cannot win as they will nit return.

Scammers, dont play there. I was playing there for many years but I didnt do withdrawal. Finally I decided to do it, they told me to send few documents like bank statement etc I had to ask bank to send it home and pay for it. Anyway I did it and they still didnt let me withdraw money. It s a joke.

Customer service Fob you of opened the account used it deposited money withdrew money then they limit the account, would use one ifvtge many well know bookmakers out their basically avoid nothing is straight forward

I won. 3 amounts 3 different times and still haven’t receive any money it’s been 29 days and all the correct documents and still no one knows what happen to my money . They will tell you to wait and wait and wait some more but they never send money . Don’t waste your time and money because it’s a money trap and Big scam!!!!!!!!!!!!

Dear Sirs, I registered on sportsbook betsafe.com. I made several bets and fully verified my account. After one withdrawal, the company blocked my account for no reason. Company do not want to withdraw my money 95.97 EUR that is now in the account. Also, they do not report the reason for blocking my account. Please help me to withdraw funds. Thank you. Regards, [EDIT]

Hello! I play on betsafe since from last month! Today i deposit 4700 euro almost loose the money but i grt them back and i win more 600 euro over 5300. I withdraw the money . After 3 hrs i try to login and doesnt work. I go on livechat and they told me they will send to the departwment the problem! After 1 hour i receive this email!Thank you for reaching out to us. We must sadly inform you that in this case your account with us will remain closed and you will not be able to play again. We understand that this is not the news you expected to hear, but kindly know that this is a managerial decision and it is final. Thank you in advance for your understanding and should you require any other assistance or have questions, please don't hesitate to contact us again. Best regards, AndaBetsafe Customer Service.They close my account without let me know and also i have money there! Im from tallinn near latvia where they have the office. Now they dont wanr to give my money back!

Hello there, I want to ask you about this case that Betsafe.com caused to me from november and still continue. It is a very strange situation that created stress and worries to me. But what this all started? I started playing on 11/10/2015 with them with full verified account by sending them all documents , deposited a lot , lost a lot of money at their site. After some lucky days I made around 10.000 euro. On 22/11/2015 they limited my account and I requested my first withdrawal. At 23/11/2015 I went to Macedonia for vacation, because my origin is from there even that I live in Sweden now. On 28/11/2015 they wanted to call me to make verification by phone and to release my account, but a technical problem by their side made that impossible. On 30/11/2015 I decided to call them because they didn't. When I talked with someone of them they said me that account is verified and they will forward this to security department. On 01/12/2015 at 00:47 I receive a strange message from Betsafe: Hi [EDIT], I hope this email finds you well, I have received information from our relevant department in regards to your account. It's been permanently closed as it appears that you are in Macedonia. I'm afraid your funds have been confiscated and your account cannot be reopened. Should you have any questions or comments, please feel free to contact us at anytime. Best regards, [EDIT] Betsafe Customer Service. It was shock to me!! Where is written that using betting account on other country when you travel somewhere is forbidden? In which rule? Please tell me what to do please! Suggest me something please, they don't accept to explain me something about this. At least I want from them to return my money which I deposited for playing. Regards, [EDIT]

username: [EDIT] email address used: [EDIT] affected casino: Betsafe Phone number: [EDIT] Hi there, I deposited 250 GBP into Betsafe and was given 250 GBP as a welcome bonus. I played slots and used spin between 5 and 15 GBP. After completing the rollover I had 6400 GBP in winnings. I put a withdrawal request for 1000 GBP and the payment was successfully processed and paid to my account. After the 1000 GBP was deposited into my account, I decided to do a bank transfer and withdraw the rest of my money(5400 GBP). I waited for about 7 days and today I tried to log in and check why is the payment taking so long. Unfortunately I wasn't able to log in and UI message was displayed stating my account was inactive. I contacted the chat and was told that I would get an email regarding my query. Here is the email I received: Hi [EDIT], Thank you to contact us on chat. We wish to inform you that your account has been closed by the relevant team and your winnings confiscated since you already withdraw more than your deposits, by the relevant team due to a breach of our Terms and Conditions, which may be found here. Do not hesitate to contact us again if you have further questions. We wish good day! Best regards, [EDIT] I checked the terms and conditions and it was never mentioned that I couldn't make a withdrawal higher than my deposit amount. Could you please assist with my issue. Thank you, [EDIT]

I have been waiting 2 months now for another forum (casinomeister) to try to solve my issue with Betsafe but instead of try to help me they have stamped me with "problem gambler" without any help. I had deposit limit on Betsafe for $150 and I have been loyal to Betsson group long time. One day for 2 months ago I had extremely bad luck on their slot, every bonus paid 1-5x till I had lost 60.000kr ($10000). I said enough is enough and stopped. I went to chat and talked to them (I have screenshot). The casino manager said they going to credit me good will bonus for my extremely low RTP. Few hours later I couldn't believe my bad luck so I logged in again and played and it was same, it was absolutely crazy bad and it didn't matter what game I played on their slot. End of the day I lost 140.000kr and again spoke to chat regarding my bad payout and he assured I would get good cashback/bonus. The next day I log in I can't access my account and they had blocked my account. Betsafe says they think I have gambling problem and they have blocked my account, and keep all remaining balance and loyalty on ALL Betsson group, such as Nordic Bet, Betsson, Betsafe and Casino Euro. Note that I have confirmation email and screenshot) that they said some cashback regarding my huge loss and they lie about this later. Note if I didn't complain to a forum they wouldn't even respond to me as I waited 7 days to submit, I feel very very distraught by Betsafe and their group.