Betfred— player complaints: 334 in English

There was a promotion 200 free spins when you sign up and deposit £10. Did that. Used up the £10 still nothing. Contacted support they said it will take 48 hours. Waited 3 days nothing. Contacted support again. They said they need age verification. Wait a minute they allowed me to gamble without knowing my age? OK strange. Chatted to the support for a while. I asked butch if questions. They sent a me massive paragraph regarding complaints. Before I could screenshot it for evidence they ended that chat.

Placed a bet, went to cash out, my ticket somehow was cashed out before! I was told they can check the CCTV cameras to see the time my ticket was cashed out and who did that , after 2 minutes waiting I was told to call the police!

It's really gone downhill this company actually really disappointing. There's no value or anything rewarded back to customers. Alot of promotions have been taken off. You will get a free 10p scratch card on a friday, I mean its just an insult in itself especially when you spend alot of money with them.

Wow what a joke . I try to change my username as it says you tried 3 times with wrong password. Happened few times I not even been on line when it's happened. . They said we cannot change my username and they had to delete my account. Wow. Way to go Fred. Got 4 weeks bets on . They said get InTouch if I win. I hope I win big and then I go to another bookies.

I put a bet on Jannick Sinner to win the US Open Tennis he was withdrawn long before the tournament started This should have been a non runner not a loss bet ,every other bookie paid out as a non runner except BetFred

Betfred — slots reviewI deposited around £1,000 over the course of a month playing slots on Betfred. I got essentially nothing back — no meaningful win at any point.What stood out to me:· Free spin bonuses (triggered by scatters) paid almost nothing. In a 10-spin bonus, the first several spins paid zero and the last few paid only £5–£6.· Losing wasn't occasional — it was constant. Session after session, the balance only went one way.I understand slots have a house edge and that wins are structured to be rare and small. But the reality of playing them is different from reading about it: you lose almost every time, and the small wins never come close to covering what you've put in.If you're thinking of depositing on slots here — or anywhere — go in knowing you are very likely to lose it. I won't be playing again. It's ri***d and s**m

Terrible company to work for, long gruelling shifts and forced into lone person working on an evening. Upper management are clueless and the pay is terrible compared to other bookmakers. The only positives are the colleagues in shop and the customers. No work life balance at all. Do not work for Betfred

Its a con.Just played goonies cash inferno, I only needed 1 more gem to get to the feature, plus feature on reels is a joke, over 40 times 2 came in but the 3rd never did, spent £150 to finally get into the feature and I only got £37.50 back which is awful on the stakes I was playing, the game says its a 93% payout on long term play? Which is a lie, plus the highest win I got apart from the feature was £8. It's the same on alot of the games on this site, most games say 93% payout which is a load of bull, £1000 put into this site, returns £140, dont need to be a mathematician to work out that the returns are awful. Also theres been days when it said ive played when I haven't, taking money from me.All in all stay away, also I contacted them about issues and concerns, no reply

been a customer for years with no trouble some wins some losses , but over the last few weeks had more wins than loses , betfred do a promo when you can get up to a 100% bonus on your bet builder if you do more legs you get a bigger boost, last couple of weeks i have managed to win with about a 80% boost!! went to try again today and they have restricted me so i cant use the boost, if they cant take people winning then they should be in the betting game,i still place the bet anyway as i already put the money in but after today wont be back win or lose!!!

Do not sign up on this site; it’s a total rip-off. They use systems that make it impossible to win even 10% of the time—they offer absolutely nothing. Someone really needs to investigate them, because something is definitely not right; depositing a ton of money and never winning is absolutely outrageous.

I've always had trouble with login, but usually get logged in, today they kept saying i couldn't login or username or password was wrong, username always is there, tried 7 time to re set, finally managed to get in and place my bet for new york lotto, said it was successful, now trying in login again to check my betslip and back to same problem can't login! Not going to doing online anymore, I'll go to the shop. Has only taken 1hr 45mins to do all this! So so annoying 😑

Your deserve 0 star, disgusting service,not support or customer service, idiots, cheating, they take money straight away,but when I do cash out, always they frozen or sistem down 😡 very clever, deserve punch on face, take money from customers,I don't have face to email or call me,I give my number as well, they are c...t

My review as a new customer relates to their online platform and a game by prospect gaming called Get lit. It's 18.09.26. I'd been playing the game for days on end. I ploughed in hundreds. I won zero. I never ever EVER once got a feature. Not one. Take take take. Eventually I tried to contact customer services on 13.09. It's chat only. AI first which is painful then a completely dead 'live agent' after a painful wait with zero contact. No bother, I was informed they have a customer services email. So I emailed them discussing my concerns about this game. They replied saying stuff you this email is for retail partners only and login and contact chat as that is our only platform for pleb customers like you. I play on this game again, again and finally after what 10,12 days of playing finally get a feature. It's been full for a fortnight and I get £28. The play on this game is utterly abject. One can take ZERO enjoyment. The RTP must be diabolical. I play on. It takes nearly a fortnight to get a single feature (line spins are utterly abject). I then finally after this time get the feature by the other route (simple accumulation of coins). Only by some of my calculations £2700 worth of coins have gone into this feature. I get £13. Features are impossible to achieve and even then they are rubbish. I've now had four. So so so boring. Coin drops of mostly naff coins of 80p. Yes, the multiplier does kick in but often it's 2x 80p most feature wins (I play 40p) are £20 or way less. I had the ignomy of my last win (accessing by actually getting six coins) of getting lots of bonuses (dynamite explosions) that extend your play and multiply your wins, but it dropped in no coins. So the win was rubbish. So, RTP. So it's random? Utter hogwash. Impossible. I've played for weeks. Different days, times. Ive won ZERO. It simply takes consistently. The feature wins are low circa £20. It hoovers that immediately. Line wins are utterly abhorrent almost exclusively on or around your stake. I have won £31 (biggest) on a line spin and it took that and £45 afterwards. The game never ever ever ever streaks, you never ever ever get combined wins, successive features. Feature then a great line win. If you win it gobbles all of it. Then more. It is simply impossible to get in front. Try and tell them. Impossible. I'm off to another platform. Do the same

Probably the worst casino i have ever played. Deposited over 1000£ and got maximum 5 bonuses which paid 5£,7£,20£,1.25£,64£. Total joke. Will never deposit again . Totall scum.

went into Betfred in Wardour street today. Friday 18th sept.wanted 2 Longlist football coupons.guy behind the Jump said I could only have one!!!not allowed more than one longlist football coupon.it's the only Betfred shop I no that doesn't have football coupons in the shop anymore. you have to ask behind the counter. then when you ask they say no.what is the world coming too.

Absolutely shocking site. Tired logging on as usual and blocked my account saying I had too many attempts to log onWhat rubbish only tried once. Makes me wonder if I won on the Irish last night and they have done this so I cant claim my winnings. Wouldn't put it past them. Now they are investigating maybe fraud on my account. They are liars. So once I get back on I will delete my account as I don't trust them at all

Betfred took thousands of pounds in deposits from me and then blocked my account, claiming there was an “identity mismatch.” This is completely unacceptable for a licensed operator.Casinos are required to block at registration, not after taking large sums of money. They must match key identifiers such as:full namedate of birthmobile numberpayment‑card identityAll of these matched in my case. Every single one.Despite this, Betfred’s CEO and Legal team accused me of “circumventing the system,” which is inaccurate and misleading. They refuse to explain what they believe I supposedly did, because they know the key verifying details matched perfectly and their systems failed.Instead of taking responsibility, Betfred simply closed my account and kept the deposits — while ignoring every request for clarification. Senior executives were contacted directly and provided no response at all.This behaviour shows:failure of exclusion‑matchingfailure of identity‑matchingfailure of safer‑gambling controlsfailure of customer protectionfailure of governancerefusal to engage or explainIf you expect responsible‑gambling protections, transparency, or basic accountability, be extremely careful. My experience shows that Betfred’s systems can fail in the most serious way, and their leadership will not respond when it happens.

Games are OK although wins are not all that often and amount leave lot to be desired and as for prize wheel good luck very rare you win on it so don't even know why have upgraded prize reel when spend £10 or more because never win on that either

Not worth playing or the half a star on here on this site games are not working and they're just spinning to take your money a whole 3months of taking without giving noting back Betfred site is worse than their shops I swear

Seriously what is going on with most of these "reputable" online casinos lately?? They actually used to be decent and fair, but now all betfred does is take, take and even more take.All games are rigged, hardly any bonuses unless you drop right down to the minimum spin (10p) then you get paid 86p if your lucky, I have actually had bonuses pay ZERO. Quality lolJust avoid these con artists unless you want to lose all of your ££££