BETANDYOU Casino - Player requests refund after account was allowed to be opened despite self-exclusion.
The player from Spain requested a refund of €1,500 deposited at Betandyou casino due to a failure in their verification and access control mechanisms that allowed him to register despite being self-excluded. He highlighted the casino's lack of compliance with Responsible Gambling Policy and sought intervention for both the refund and account closure. After reviewing the case, we concluded that he did not inform the casino about his gambling problems or request self-exclusion before making the disputed deposits, and the account was blocked immediately once the request was received. As the deposits and gambling activity happened before the casino was notified, we found no grounds to request a refund of the €1,500, so the complaint was rejected.The player from Spain requested a refund of €1,500 deposited at Betandyou casino due to a failure in their verification and access control mechanisms that allowed him to register despite being self-excluded. He highlighted the casino's lack of compliance with Responsible Gambling Policy and sought intervention for both the refund and account closure. After reviewing the case, we concluded that he did not inform the casino about his gambling problems or request self-exclusion before making the disputed deposits, and the account was blocked immediately once the request was received. As the deposits and gambling activity happened before the casino was notified, we found no grounds to request a refund of the €1,500, so the complaint was rejected. Written by AttilaComplaint Specialist Submitted: 21 Oct 2026 | Closed : 29 Oct 2026Automatic translation:
