22Bet — player complaint #65633, 2018-09-05: account blocks
22Bet: a player complaint filed on 2018-09-05, about account blocks, 20,738 GBP in dispute, status — closed, no outcome. Published on CasinoReviews. One of 142 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about 22Bet: statuses, disputed sums, risk index →
Dear Sir/Madam,
I have an account with 22Bet.com with an account number of [EDIT].
The e-mail addresses that I have previously been in contact with 22Bet.com on and that you are best to contact them on are [email protected] and [email protected].
I registered with 22Bet.com on 12/06/2018 and I made two £200.00 deposits the same day. I then placed a total of over 750 bets with 22Bet.com over the next 6 weeks, and by 13/07/2018 I had ran my balance up to £21,137.74 and I had requested a withdrawal of my full balance, and I was asked for documents, all of which I sent to them, and then after sending them all of the required documents, they e-mailed me on 25/07/2018 saying they are closing my account and confiscating my winnings and only refunding my deposits, bringing my balance from £21,137.74 down to £400.00. This is the e-mail they sent to me:
"Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
-bet cancellation;
-closure of the customer’s account with the balance being refunded;
-filing a claim to a law-enforcement agency.
Effective as of 1 January 2011
The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company. Please, notice, that all the accounts created again in the system will be closed,bets will be annulled, deposited funds will be in hold and used on the expenses related with the investigation and blocking.
Due to the fact that your actions have been recognized as flagrant violation of The T
Complaint data
- Case number
- #65633
- Filed
- 2018-09-05
- Status
- Closed, no outcome
- Category
- Account blocks
- Disputed sum
- 20,738 GBP
- Place among complaints about 22Bet
- 142 of 142 by date, newest first
- Source
- CasinoReviews — original ↗
- Text
- 338 words, as published
All 142 English-language complaints about 22Bet — as a list by date; the summary, statuses and disputed sums are on the operator page.
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