1xBet — player complaint #32927, 2026-09-28: bonus terms

Reason: Delayed payment Casino Name: 1xBet Account ID: 491791885Complaint Description:Dear AskGamblers Complaint Team, I am submitting this complaint regarding unresolved and withheld VIP Cashback on my 1xBet account. Account ID: 491791885 VIP Tier: Silver Disputed Amount: 10,437.4 BDT(roughly 80$) Summary of the Issue: My Silver level loyalty cashback accumulated to 10,437.4 BDT and was unlocked for collection. However, every time I attempted to press "Collect," the system generated an error stating: "Maintenance underway, please try later."When I contacted in-app customer support, the agent confirmed that the section was suspended for technical maintenance, but could not provide any resolution timeframe or manual override.Shortly after, the "Collect" option became completely greyed out and marked as "Unavailable," while my main balance remained at 0 BDT. Other players have publicly reported that this cashback maintenance error has persisted indefinitely without resolution. I have also emailed formal escalation notices to support with no manual credit provided. Resolution Demanded:Because this is a backend technical failure on 1xBet's side and the cashback is rightfully calculated and earned, I request that 1xBet manually credit the 10,437.4 BDT directly into my main account balance so it is accessible. I have attached timestamped evidence including:. Unlocked cashback claim screen (10,437.4 BDT). The recurring "Maintenance underway" popup. Live chat conversation acknowledging technical maintenance. Subsequent "Unavailable" status with a 0 BDT balance