VIP Cashback Error Technical Issue
Reason: Software glitch
I am writing to submit a formal complaint regarding my VIP cashback.My VIP cashback has not been credited to my account, and I have been unable to receive the cashback that I believe I am entitled to under the applicable VIP/cashback terms.I first contacted 1xBet Customer Support about this issue on 11-Sep-2026. It has now been 7 days since my initial complaint. During this period, I have contacted Customer Support several times, but the only explanation I have received is that there is a “technical issue.”I understand that technical problems can occur. However, I have now been waiting for 7 days without receiving a clear explanation, estimated resolution date, or confirmation of when my cashback will be credited. Please treat this as a formal complaint and provide me with a written response, 1xBet.Account/User ID: [1757758353]VIP Level: [Silver]Date of first contact with Customer Support: [11.9.2026]I look forward to receiving a specific response rather than a general statement that there is a technical issue from 1xbet.
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AskGamblers • Support Team 1 week ago Dear @xalerjack,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
1xBet Casino • Representative 1 week ago Hello, Thank you for your patience. The VIP Cashback section should now be fully operational. Please check your account and try to collect the available cashback again. If you still experience any difficulties, please let us know and provide an updated screenshot so we can investigate the issue further. Best regards, 1xBet Team
xalerjack • Thailand 1 week ago Hello, Thank you for the update. However, it has now been over 10 days since I first reported this issue to customer support, and I still have not received a resolution. I checked my VIP Cashback again today, immediately before writing this message. The cashback amount is now showing (154 THB), but I still cannot collect it. The system displays “Maintenance underway, please try later,” which is the same issue I experienced when this problem first started. Please see the attached screenshot as evidence. I kindly ask you to escalate this matter and provide a clear resolution as soon as possible, rather than asking me to continue waiting without a specific update.
1xBet Casino • Representative 1 week ago Hello, Thank you for the information provided. We have accepted the matter for review and are currently looking into the situation with the relevant department. We kindly ask the player to wait while we clarify the details. We will provide an update as soon as we receive further information. Thank you for your patience and understanding. Best regards, 1xBet Team
