Extremely disappointed with 1xBet — account restricted and balance removed
I had been using 1xBet for more than two years, and for a long time I considered it one of the best betting sites because deposits and withdrawals were fast and I never had problems. I deposited money without worrying because I trusted the platform.This month, I played heavily. At one point, I even made a single deposit of 10,000 USDT because I had confidence in 1xBet. During my last six deposits, I deposited approximately 17,000 USDT in total without making any withdrawals.After my final 2,300 USDT deposit, my balance increased to around 17,500 USDT, and I decided to withdraw some of my funds. However, every time I tried to withdraw, I was asked to provide documents.I provided all the requested documents. Then I had to wait approximately six days for a response. During this time, I was concerned that the delay might result in me continuing to play and losing my balance. However, I did not lose the money.Eventually, 1xBet restricted my account from betting and removed the funds from my account. At that time, I had approximately 10,300 USDT in my available balance and another 7,000 USDT connected to active bets. Instead of allowing me to withdraw my legitimate funds, the company removed these balances and transferred only around 60,000 BDT (approximately 500 USDT) back to my main account.I am extremely disappointed and shocked by this.I have used many different betting platforms, including some much smaller operators, and even when there were verification issues, I have never experienced a situation where my entire account balance was simply removed like this.I don't understand why 1xBet has treated my account this way. These were my own deposited funds and winnings from my own money. There was no bonus or promotional money involved.I am asking 1xBet to properly explain why my funds were removed and to return the money that belongs to me. A betting company should not simply remove a customer's balance without providing a clear and transparent explanation.I hope 1xBet resolves this matter fairly. If it is not resolved, I will consider escalating the complaint through the appropriate channels, including contacting relevant partners and sponsors and submitting complaints to the appropriate authorities or dispute-resolution bodies.1xBet account: I can provide my account number privately to 1xBet/Trustpilot if required.I never expected this after using 1xBet for more than two years. This experience has completely destroyed my trust in the platform.
