1xBet Casino— player complaints: 70 in English

Reason: Declined payment Hello AskGamblers Team,I am submitting a complaint against 1xBet Casino for a deposit not credited.User ID: 1738661065Ticket: 19435086Date: 14/07/2026Amount: 3000 MAD via CIH BankI deposited 3000 MAD via CIH Bank, money was deducted from my CIH account but never added to my 1xBet balance. I contacted 1xBet support many times for over 2 months, they only say wait.I have attached all proofs: CIH receipt, 1xBet ticket screenshot, and support chat.Please help me recover my 3000 MAD.Thank you,Yahya --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. yahyaboutass40 • Morocco 2 days ago Hello AskGamblers Team and 1xBet Team, Thank you for your reply. I confirm that the deposit has been credited to my account. Account ID: 1738661065 Transaction number: 22552884223 The balance is now visible in my account. You can mark this complaint as RESOLVED. Thank you for your help. Best regards AskGamblers • Support Team 2 days ago Dear @yahyaboutass40,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1xBet Casino • Representative 2 days ago Hello, We would like to clarify that the deposit in question has already been successfully credited to the player’s account. The transaction was processed under transaction number 22552884223. We kindly ask the player to check the account balance and transaction history accordingly. Thank you for your understanding. Best regards, 1xBet Team

Reason: Declined payment SubjectFormal Fraud Complaint – Withdrawal Blocked After Full Verification (BDT 13,100)Dear 1xBet Management / Complaints Department,I am writing to file a formal complaint regarding the refusal and blocking of my withdrawal from my 1xBet account.The total balance involved is only BDT 13,100, consisting of:BDT 4,000 — my deposited fundsBDT 9,100 — balance accumulated from my account activityTotal amount requested/held: BDT 13,100I completed the verification process and provided all documents and information requested by 1xBet. I fully cooperated with your verification requirements and had no intention of withholding any information.However, after I submitted the requested documents and completed the required verification, my withdrawal was ultimately refused and/or my account was blocked. This is extremely concerning because I cooperated with the verification process in good faith and expected my legitimate balance to remain accessible.I therefore request that 1xBet management urgently investigate this matter and provide me with a clear written explanation for:The exact reason my withdrawal was refused.The exact reason my account was blocked or restricted.Which specific term or condition of 1xBet you believe I violated, if any.Why my documents were requested and reviewed if the account was subsequently blocked.What will happen to my BDT 4,000 deposited funds.When and how the remaining BDT 9,100 balance will be paid to me, if it is considered valid.I want to emphasize that BDT 13,100 is not a large amount, but the principle of the matter is important. A customer should not be asked to provide verification documents, fully cooperate with the verification process, and then have their withdrawal blocked without a specific and transparent explanation.If 1xBet believes there is a legitimate reason to refuse the withdrawal, please provide the relevant evidence and identify the precise account rule or Terms & Conditions applicable to my case.I request that this complaint be escalated to a senior compliance or management team member for independent review.Please do not provide a generic response. I am requesting a specific explanation of the decision and a clear resolution regarding my BDT 13,100 balance.I have retained records of my deposits, account balance, withdrawal request, correspondence with 1xBet, and all documents submitted during verification. I am prepared to provide these records again if required.I hope 1xBet will resolve this matter fairly and promptly.Sincerely,1xBet Account/Username: [1810973863]Withdrawal Amount: BDT 13,100Deposit Amount: BDT 4,000Account Balance/Income: BDT 9,100Withdrawal Request Date: [21/09/2026] --- Ответы в треде --- MOHAMMEDHOSSAIN45 1 day ago Thank you for your response.Provide me update please 1xBet Casino • Representative 1 day ago Hello, We would like to clarify that we are still awaiting a response from the relevant department regarding the player’s case. The matter remains under review, and we will provide an update as soon as we receive further information. We kindly ask the player to remain patient while we await the department’s response. Thank you for your patience and understanding. Best regards, 1xBet Team MOHAMMEDHOSSAIN45 4 days ago Hello 1xBet Team and AskGamblers, Thank you for your reply. I want to clarify my situation clearly in this complaint thread. I am a refugee in Bangladesh. I do not have a normal Source of Wealth (SOW) or Source of Funds (SOF) because I have no salary, business, tax records, property, or standard bank statements. My income is UNHCR humanitarian assistance/ration and occasional cash-for-work. I used this money to deposit into my 1xBet account. Since I do not have normal banking access, I deposited in cash through a local payment agent/sub-agent. I am not refusing verification. I am asking 1xBet to accept documents that a refugee in Bangladesh can actually provide. I can provide: · UNHCR refugee registration/ID card · UNHCR ration/assistance card or distribution slips · Camp/block registration documents · Local agent/sub-agent deposit receipts, chats, or transaction IDs · My 1xBet deposit and betting/withdrawal history Please confirm exactly which alternative SOW/SOF documents you will accept in my case. I have deposited and played in good faith. If you continue to demand documents I cannot obtain, and my winning withdrawal is withheld, it appears that the SOW request is being used to deprive me of my legitimate winnings. I respectfully request a fair review and escalation to a senior compliance manager. I can send all documents privately to 1xBet/AskGamblers. Thank you. Best regards, 1xBet Casino • Representative 4 days ago Hello, Thank you for your message. We would like to clarify that the Security Department has requested additional documentation regarding the Source of Wealth (SOW) as part of the ongoing verification process. At present, we are awaiting the requested SOW documentation from the player. We kindly ask the player to check the latest instructions received from the Security Department and submit the required documents accordingly. Once the requested information has been received, the relevant department will be able to continue the review of the case. Thank you for your cooperation and understanding. Best regards, 1xBet Team

Reason: Delayed payment Casino Name: 1xBet Account ID: 491791885Complaint Description:Dear AskGamblers Complaint Team, I am submitting this complaint regarding unresolved and withheld VIP Cashback on my 1xBet account. Account ID: 491791885 VIP Tier: Silver Disputed Amount: 10,437.4 BDT(roughly 80$) Summary of the Issue: My Silver level loyalty cashback accumulated to 10,437.4 BDT and was unlocked for collection. However, every time I attempted to press "Collect," the system generated an error stating: "Maintenance underway, please try later."When I contacted in-app customer support, the agent confirmed that the section was suspended for technical maintenance, but could not provide any resolution timeframe or manual override.Shortly after, the "Collect" option became completely greyed out and marked as "Unavailable," while my main balance remained at 0 BDT. Other players have publicly reported that this cashback maintenance error has persisted indefinitely without resolution. I have also emailed formal escalation notices to support with no manual credit provided. Resolution Demanded:Because this is a backend technical failure on 1xBet's side and the cashback is rightfully calculated and earned, I request that 1xBet manually credit the 10,437.4 BDT directly into my main account balance so it is accessible. I have attached timestamped evidence including:. Unlocked cashback claim screen (10,437.4 BDT). The recurring "Maintenance underway" popup. Live chat conversation acknowledging technical maintenance. Subsequent "Unavailable" status with a 0 BDT balance

Reason: Amount not credited I am submitting this complaint regarding a 450 MAD deposit made to my 1xBet casino account on September 22, 2026 at 22:08 (Morocco time) using Al Barid Bank.As of September 25, 2026, the deposit has still not been credited to my casino account, despite the fact that I have contacted 1xBet repeatedly and provided all the evidence requested.What happenedOn September 22, 2026 at 22:08, I initiated a deposit of 450 MAD through the deposit method offered to me on the 1xBet platform.Before making the payment, I took a screenshot of the 1xBet deposit page showing the payment details and the account information provided for the transaction.I then transferred exactly 450 MAD via Al Barid Bank to the payment account/agent indicated for the deposit.The bank transfer was successfully completed, and I have the official payment receipt confirming the transaction.I also have screenshots showing the deposit information displayed by 1xBet before the transfer and the relevant information after the transaction.Numerous contacts with 1xBetWhen the money was not credited, I contacted 1xBet several times through different channels, including:* Email support;* Live chat;* Payment queries opened through their system.I provided all the requested evidence, including the bank transfer receipt, transaction date and time, amount, payment/agent details, screenshots of the 1xBet deposit page and other information concerning the transaction.Despite all this documentation and my repeated follow-ups, the deposit has still not been credited and the matter has not been resolved.Initially, I waited more than 31 hours before sending a formal complaint. After more than 55 hours, I contacted them again and explicitly requested that they either credit the 450 MAD to my casino account or return the money to the bank account from which it was sent.As of the time I am submitting this complaint, more than 69 hours have passed since the transfer, and I still do not have access to my money.Active 50% bonus and wagering requirementsThere is another important aspect of this complaint.At the time of this incident, I had an active 50% bonus on my 1xBet account, and I made this deposit specifically because I was trying to continue and complete the wagering requirements associated with that bonus.The delay therefore does not only concern the missing 450 MAD. It may also affect my ability to complete the wagering requirements within the applicable time limit.I have asked 1xBet to ensure that a delay on their/payment provider’s side does not negatively affect my active bonus or my ability to complete its wagering requirements.I am particularly concerned because this is not the first time I have experienced deposit-related difficulties when I have had an active bonus.I cannot prove that the current delay is intentionally connected to my bonus, and I do not want to make an unsupported accusation. However, the recurrence and timing of these issues are concerning enough that I believe they should be documented and reviewed.Why I am submitting this complaintI want to emphasize that this complaint is not really about the monetary value of 450 MAD.The amount itself is relatively small. My concern is about the handling of a financial transaction and the fact that, despite providing proof that the transfer was made using the payment information supplied for the deposit, I have been waiting for days without a resolution.A customer should not have to repeatedly submit the same evidence and contact multiple support channels simply to establish what happened to a documented deposit.I have tried to resolve this matter directly with 1xBet before bringing it to AskGamblers, but after more than 69 hours and numerous contacts, I believe independent assistance is now justified.Resolution requestedI respectfully ask AskGamblers to assist me in obtaining a clear and final resolution from 1xBet.I request that 1xBet:1. Immediately credit the missing 450 MAD deposit to my casino account; OR, if they are unable to do so, refund the full 450 MAD to the bank account from which the transfer was made.2. Confirm what happened to the funds and explain why a successfully executed and documented deposit has remained unresolved for several days.3. Confirm that the delay will not negatively affect my active 50% bonus, its validity period, or my ability to complete the applicable wagering requirements, since the deposit was made for that purpose.4. Review the history of this transaction and my previous contacts with support so that the matter can be properly investigated rather than simply requesting the same documentation again.I am prepared to provide AskGamblers with the supporting evidence, including the bank transfer receipt, screenshots of the 1xBet deposit instructions/payment details, screenshots relating to the transaction, payment-query information, and my correspondence with 1xBet support.I hope 1xBet will resolve this matter promptly and transparently.Thank you to the AskGamblers Complaints Team for reviewing my case.Casino: 1xBetDisputed amount: 450 MADDeposit date: September 22, 2026Deposit time: 22:08 (Morocco time)Payment method: Al Barid BankCurrent status: Deposit not credited / refund not received --- Ответы в треде --- AskGamblers • Support Team 3 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. moulayismail • Morocco • 10 reviews 4 days ago Voici un message en anglais adapté pour demander à AskGamblers de clôturer la plainte comme résolue, tout en signalant clairement la différence de devise : Hello AskGamblers Team, I would like to request the closure of my complaint against 1xBet, as the casino has finally credited my deposit to my account. The original deposit was 450 MAD, made on September 22, 2026 at 22:08. After approximately 7 days of waiting, the funds have now been credited. I would nevertheless like to mention for the record that although my original deposit was 450 MAD, 1xBet credited my account with USD 43. However, since the main issue concerned the missing deposit and the funds have now finally been credited, I consider the main subject of my complaint resolved and I agree to close the case. I would especially like to thank the AskGamblers Complaints Team for your assistance, professionalism and support. I have used AskGamblers on several occasions, and once again your platform has been very helpful in obtaining a resolution. Your service provides valuable support to players when communication with a casino does not lead to a timely solution. Thank you again for your help. Please mark my complaint as resolved and closed. Best regards moulayismail • Morocco • 10 reviews 4 days ago Hello 1xBet Team, Thank you for your response. Please find below the information you requested: Player ID: 12232435 Payment Query / Ticket Number: 22727994 & 22730475 Deposit date: September 22, 2026 Deposit time: 22:08 Deposit amount: 450 MAD Payment method: Al Barid Bank I would also like to clarify that all the requested screenshots and proof of payment were already submitted when I opened my first Payment Query No. 22727994, shortly after I noticed that the deposit had not been credited. These documents include the Al Barid Bank payment receipt, screenshots showing the deposit/payment details provided by 1xBet before making the transfer, and the relevant screenshots confirming the transaction. I have also already provided the supporting screenshots and receipt here through my AskGamblers complaint as well as directly to 1xBet through your casino/support system. Therefore, all the information and supporting evidence required to trace this transaction has already been made available to 1xBet. I kindly ask you to review Payment Query No. 22727994 and the documents already attached to my case and proceed with the investigation without requesting the same documents repeatedly. Considering that the deposit was made on September 22, 2026 at 22:08, this issue has now remained unresolved for several days. I would therefore appreciate a concrete resolution as soon as possible: either credit the 450 MAD deposit to my account or return the funds to the bank account from which they were transferred. Thank you, and I look forward to your prompt resolution. Best regards, 1xBet Casino • Representative 4 days ago Hello, Thank you for contacting us. To assist you with this deposit, we will need the following information: - your player ID, - the payment query number from your personal account (ticket number), AND - the date and time, amount, and a screenshot of this deposit. Once we receive a response regarding this transaction, we will get back to you right away. Look forward to your reply! Best regards, 1xBet Team

Reason: Delayed payment Date of Withdrawal: 11/09/2026Amount: $66,300 ARSWithdrawal Method: Mercado PagoDisputed Transaction ID: "-"On 11/09/2026, I requested a withdrawal of $66,300 ARS via Mercado Pago from my 1xBet account (ID: 1699442433).The transaction history shows the status as successtul, but the Transfer Number is displayed as "-" instead of a valid transaction reference / ARN.I have NOT received the funds in my Mercado Pago account. I checked my statement and there is no incoming payment of that amount.I contacted 1xBet support multiple times.They only provide generic answers such as "wait" or "the payment was successful" but they fail to provide any valid proof of transfer (no transaction ID, no ARN, no receipt from Mercado Pago).This appears to be a fake successful status.I kindly ask 1xBet to either:a) Provide a valid and traceable proof of transfer for this payment, orb) Return the $66,300 ARS to my player balance and allow me to withdraw again, or re-process the withdrawal.Attached Evidence:1. Screenshot of my 1xBet transaction history showing the withdrawal on 11/09/2026 for $66,300 ARS with "-* as transfer number.2. Screenshots of my correspondence with 1xBet support regarding this dispute.All details (date, time, email) are visible in the screenshots.65Thank you for your assistance.Kind regards,

Reason: Bonus not given My rank is Sapphire. I get cashback once every 2 days but I didn't get any cashback from Sep 12 until now. The last time I claimed on Sep 10. There is no officially explanation I find from 1xbet. When the users ask about it, their customer services response that they're updating or maintenance their server system. Not only me but also all the users facing this problem. --- Ответы в треде --- 1xBet Casino • Representative 3 days ago Hello! VIP Cashback is a return of part of the amount based on the results of your gaming activity in the casino sections. The cashback amount depends on your VIP level, from Level 1 to Level 8. For Levels 1–7 (Copper–Diamond), cashback is calculated based on your overall gaming result since your last cashback payment: (Total amount wagered − total winnings) × cashback percentage. For example, if you have wagered €1,000 and received €700 in winnings since your last cashback payment, the difference is €300. If your cashback rate is 5%, your calculated cashback will be €15. It is important to understand that cashback is not simply awarded for every bet you place. It is calculated based on your overall gaming result. If your total winnings are equal to or higher than your total bets, there is no positive difference, so no cashback will be credited for that period. To receive cashback on the last day of the calculation period, your balance must be €2 or less. Bets placed within 24 hours before requesting cashback are not included in the calculation. Cashback is available for slot games, excluding table games. However, in the Live Casino section, only selected games are included. To check whether a particular game contributes to VIP Cashback, open the game and look for the “VIP Cashback XX%” label. For Level 8 (VIP), a different calculation method applies: cashback is calculated separately from each bet, regardless of whether the bet is winning or losing. The percentage depends on the game category: • Slots — 0.25%; • Live Casino — 0.1%; • Lotteries — 0.2%; • Table games — 0.05%. These are the main conditions of the program. You can find the full rules in your account under “VIP Cashback → Rules”. In the same section, you can also check your current VIP level, the amount of cashback you have accumulated, and the amount currently available to claim. To request your cashback, click “Get”. Please note that the cashback may not be credited immediately, as all requests are subject to review and are processed in order. Best regards, 1xBet Team AskGamblers • Support Team 6 days ago Dear 1xBet Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. 1xBet Casino • Representative 1 week ago Hello, Please provide your account ID, so we can help you. Waiting for your reply. Best regards, 1xBet Team AskGamblers • Support Team 1 week ago Dear 1xBet Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

Reason: Bonus not given I've been a VIP Golden at 1xbet I've lost a significant amount of money, and I've been trying to claim a cashback bonus but instead when I try to claim it, it says "Maintenance underway" everytime I try to claim it.It's been 4 weeks since i haven't received my bonus and I'm pissed about it. I do really hope you will fix this issue. --- Ответы в треде --- AskGamblers • Support Team 2 days ago Dear @zeuswa04,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1xBet Casino • Representative 2 days ago Hello, Please be informed that the cashback section should now be operating normally. If you have not yet done so, we kindly ask you to try submitting the cashback request again. If the issue is still occurring, please provide your Game ID so that we can check the situation from our side. At the moment, we cannot identify the player’s account from the information provided in this complaint, and therefore we are unable to verify whether the cashback has already been claimed or processed. Thank you for your cooperation. Best regards, 1xBet Team zeuswa04 • Philippines 5 days ago This is what I saw. Still no claim Cashback. 1xBet Casino • Representative 1 week ago Hello! If your cashback is currently unavailable, it may be because not enough time has passed before you can request it, or because your gaming activity is not yet sufficient for a positive cashback calculation. For Levels 1–7 (Copper–Diamond), cashback is calculated based on your overall gaming result since your last cashback payment: (Total bets − total winnings) × cashback percentage. For example, if you wagered €1,000 and received €700 in winnings, the difference is €300. With a 5% cashback rate, your cashback would be €15. Please note that cashback is not simply awarded for every bet. If your total winnings are equal to or higher than your total bets, there is no positive difference, so no cashback will be available. To request cashback on the last day of the calculation period, your balance must be €2 or less. Bets placed within 24 hours before the cashback request are not included in the calculation. We recommend continuing to play and checking your cashback status regularly, as the amount is dynamic and updates based on your gaming activity. Best regards, 1xBet Team

Reason: Missing Funds Dear AskGamblers Complaint Team,Hello,I am submitting my complaint for the second time because I believe that the main point of my first complaint may not have been fully understood.Player ID: 1592742195VIP Level: SAPPHIRE (Level 6)I would like to clearly explain what happened.On September 10, my VIP Cashback level was SAPPHIRE, and my points balance was 7,346,565 points. The Cashback section showed that I had 935.01 GEL available to claim.However, when I tried to claim the cashback, I received the following message:“Maintenance underway, please try later.”From September 10 until September 23, I contacted the casino’s live chat several times regarding this issue. The operators repeatedly confirmed that there was a technical problem with the Cashback section and assured me that my cashback was safe and that I would receive the amount I was entitled to once the technical issue was resolved.During this entire period, I continued to play on the casino and deposited, wagered, and lost significant amounts of money.At the same time, my points continued to accumulate. My current points balance is now 16,489,524 points.According to my SAPPHIRE VIP level, I was entitled to 10% cashback every two days. However, because of the technical issue, I was unable to claim my cashback during this entire period.Therefore, I would like to ask you to clarify the following:1. Where did the 935.01 GEL cashback go? I have a screenshot clearly showing that this amount was available in my account, but I was unable to claim it because of the technical issue, and the amount subsequently disappeared.2. What happened to the cashback that continued to accumulate during the period when the Cashback section was unavailable? I continued to play, deposit, wager, and lose money during this period, while my points continued to increase.3. If the casino’s technical issue prevented me from claiming my cashback, I would like to know how the cashback that I was entitled to during this period was calculated and where it was recorded.I have screenshots proving that the 935.01 GEL cashback was displayed in my account, as well as screenshots of the casino’s support agents confirming that there was a technical issue with the Cashback section.I kindly ask you to review the complaint based on the actual issue described above and the evidence I am providing.If my complaint is not properly reviewed and my request for the return of the cashback amount to which I am entitled is not addressed, I will have no choice but to escalate this matter to the relevant licensing and regulatory authority responsible for supervising the casino.I will provide them with all available evidence, including screenshots of my cashback balance, my conversations with the casino’s support team, and the information confirming the technical issue.I hope this matter can be resolved directly and fairly without the need for further escalationThank you for your time and assistance.Kind regards,Nino KavelashviliPlayer ID: 1592742195 --- Ответы в треде --- niniaa1989 1 day ago I categorically request that the 935 GEL be credited to my account as my rightful VIP Cashback. This amount is confirmed by the screenshot I provided, and it was available during the period when the technical issue occurred, which prevented me from claiming it. niniaa1989 1 day ago After all this time spent reviewing my complaint, did you actually read my messages and look at the screenshots I provided? Your response does not address my questions or the actual issue I reported. For one month, I have been trying to find out why my VIP Cashback disappeared and why I was unable to claim it due to the technical issue. I provided screenshots and evidence showing the cashback amount and the messages from your support confirming that there was a technical problem. Please address the actual issue I raised and explain clearly what happened to my cashback. niniaa1989 1 day ago Hello AskGamblers Team, Thank you for the update. However, 1xBet’s response does not address the actual issue in my complaint. I am not disputing their general cashback calculation formula. My complaint concerns the specific 935.01 GEL cashback that was already shown as available to claim in my account, but I was unable to claim it because of a technical error. During this period, 1xBet support repeatedly confirmed in writing that there was a technical problem with VIP Cashback and that my cashback was safe. Therefore, I am asking 1xBet to provide: 1. A clear calculation showing how my 935.01 GEL available cashback was calculated. 2. An explanation of why I was unable to claim this amount due to the technical issue. 3. The full cashback calculation for the entire period affected by the technical problem, including the cashback that accumulated while I continued playing. 4. An explanation of what happened to the cashback that 1xBet support had confirmed was safe. The formula they provided does not explain what happened to the 935.01 GEL that was already displayed as available cashback. I kindly ask AskGamblers to consider this specific issue and not treat the general cashback formula as an answer to my complaint. Thank you. 1xBet Casino • Representative 1 day ago Hello! Please note that VIP Cashback is calculated for casino slot games, excluding table games. However, not all Live Casino games are included in the VIP Cashback program. Only eligible Live Casino games contribute to your cashback. You can check whether a particular game is eligible by opening it and looking for the “VIP Cashback XX%” label. As for the cashback calculation, it is based on your overall gaming result and not simply on every bet you place. For Levels 1 to 7 (Copper–Diamond), the cashback is calculated as follows: (Total amount wagered since the date of your last cashback payment − total winnings received since the date of your last cashback payment) × your cashback percentage. For example, if you have wagered €1,000 since your last cashback payment and received €700 in winnings, the difference is €300. Your cashback percentage is then applied to this €300. If your total winnings are equal to or higher than your total bets, there is no positive difference, so no cashback will be credited for this period. In other words, cashback is based on your net gaming result, not simply on the amount you have wagered. Therefore, if you continue playing without using your currently available cashback and win more, your total winnings will increase. This reduces the difference between your total bets and winnings, which may result in a lower cashback amount.

The player from Panama has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Panama has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Sep 2026 Automatic translation:

The player from Quebec was experiencing a delay in withdrawing $18,475.29 USD from 1xBet due to an account restriction and an unresolved verification process. He requested assistance in updating his account information to reflect his legal identity in order to finalize verification and release his funds. After review, we were unable to proceed because he confirmed that incorrect personal information had been used during registration, which breached the casino’s terms and affected KYC. As a result, the complaint was rejected and the casino was not asked to amend the registered identity or release the disputed winnings.The player from Quebec was experiencing a delay in withdrawing $18,475.29 USD from 1xBet due to an account restriction and an unresolved verification process. He requested assistance in updating his account information to reflect his legal identity in order to finalize verification and release his funds. After review, we were unable to proceed because he confirmed that incorrect personal information had been used during registration, which breached the casino’s terms and affected KYC. As a result, the complaint was rejected and the casino was not asked to amend the registered identity or release the disputed winnings. Written by AttilaComplaint Specialist Submitted: 22 Sep 2026 | Closed : 01 Oct 2026Automatic translation:

Reason: Bonus not given ID 917902527I lost thousand of dollars, still zero cashback still unavailable, for weeks already. Still not given. They should have credited it to me tons of time. I played casino games millions time. I still received no cashback at diamond tier. They keep saying they are fixing, fixing, fixing and let me wait. Do I have to wait forever?

Reason: Bonus not given I'm on a bronze level and I get my 6% cashback every 6 days.Since i got my last cashback on 9 september I played a lot, went experience from 500,000 to now I'm on 892 626 experience.It's been exactly 9 days and vip cashback says unavailable and I want you to fix the issue because I've been playing slot games and I can not get my 6% vip cashback since 9 september, so it's been 9 days. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. popkorn12344 • Georgia 1 week ago The problem has been solved by the casino 1xbet and i got my cashback popkorn12344 • Georgia 1 week ago No reply has been made by casino 1xbet and the problem is not solved AskGamblers • Support Team 1 week ago Dear 1xBet Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

Reason: Software glitch I am writing to submit a formal complaint regarding my VIP cashback.My VIP cashback has not been credited to my account, and I have been unable to receive the cashback that I believe I am entitled to under the applicable VIP/cashback terms.I first contacted 1xBet Customer Support about this issue on 11-Sep-2026. It has now been 7 days since my initial complaint. During this period, I have contacted Customer Support several times, but the only explanation I have received is that there is a “technical issue.”I understand that technical problems can occur. However, I have now been waiting for 7 days without receiving a clear explanation, estimated resolution date, or confirmation of when my cashback will be credited. Please treat this as a formal complaint and provide me with a written response, 1xBet.Account/User ID: [1757758353]VIP Level: [Silver]Date of first contact with Customer Support: [11.9.2026]I look forward to receiving a specific response rather than a general statement that there is a technical issue from 1xbet. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear @xalerjack,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1xBet Casino • Representative 1 week ago Hello, Thank you for your patience. The VIP Cashback section should now be fully operational. Please check your account and try to collect the available cashback again. If you still experience any difficulties, please let us know and provide an updated screenshot so we can investigate the issue further. Best regards, 1xBet Team xalerjack • Thailand 1 week ago Hello, Thank you for the update. However, it has now been over 10 days since I first reported this issue to customer support, and I still have not received a resolution. I checked my VIP Cashback again today, immediately before writing this message. The cashback amount is now showing (154 THB), but I still cannot collect it. The system displays “Maintenance underway, please try later,” which is the same issue I experienced when this problem first started. Please see the attached screenshot as evidence. I kindly ask you to escalate this matter and provide a clear resolution as soon as possible, rather than asking me to continue waiting without a specific update. 1xBet Casino • Representative 1 week ago Hello, Thank you for the information provided. We have accepted the matter for review and are currently looking into the situation with the relevant department. We kindly ask the player to wait while we clarify the details. We will provide an update as soon as we receive further information. Thank you for your patience and understanding. Best regards, 1xBet Team

Reason: Delayed payment My 1xBet player account ID is 1704334479.On September 10, 2026, I requested a withdrawal of 100 JOD to my Dinarak e-wallet. 1xBet marked the transaction as successful and closed the query (Ref: 22064754). However, the funds never arrived. I contacted Dinarak wallet support officially, and they confirmed that no such transfer entered their network. I have provided 1xBet with my official Dinarak PDF statement proving the funds are missing, but their support has ignored my escalation and closed the ticket.I am filing this official complaint against 1xBet for withholding my funds. I request an immediate investigation or for the 100 JOD to be returned to my gaming account balance. --- Ответы в треде --- mesmarzaid5 • Jordan 1 day ago Thank you for the update. I want to confirm that I am still waiting for 1xBet's final response from their relevant department . No funds have been returned to my player balance or delivered to my wallet/account yet . Please keep this complaint active and open until they complete their review and refund my 100 JOD . Thank you. 1xBet Casino • Representative 1 day ago Hello, We would like to clarify that we are still awaiting a response from the relevant department regarding the player’s case. The matter remains under review, and we will provide an update as soon as we receive further information. We kindly ask the player to remain patient while we await the department’s response. Thank you for your patience and understanding. Best regards, 1xBet Team mesmarzaid5 • Jordan 5 days ago Dear Team, Urgent Update: 1xBet is continuing their deceptive tactics. Right after the timer was extended, they changed the withdrawal query status inside my player account back to "Closed" (مغلق) once again, using the same unverified excuse . No funds have entered my wallet or bank account, and they still refuse to provide an official SWIFT tracking number . They open and close the query internally just to abuse the system timer . Please keep this case active and penalize them if they fail to provide official bank proof . Attached: Fresh screenshot proving they closed it again . mesmarzaid5 • Jordan 1 week ago Latest Update: With only 18 hours left for 1xBet to respond, they have just changed the status of my withdrawal query inside my player account once again from "Closed" back to "Under Process" (قيد المعالجة) as shown in the attached fresh screenshot [1xBet].

Reason: Verification issues Good afternoon,About one month ago, I tried to make a withdrawal, but I was asked to send my personal information to the Security Department’s email address.I sent photos of my ID, a selfie, and all the other documents and information they requested.I was told that they would get back to me, but no one ever contacted me. Therefore, I have not received any response for more than two weeks.I am requesting an urgent solution to this issue, as I still cannot make withdrawals from my account.My User ID: 1414577189My verification ticket number: 93843391I would appreciate a prompt solution to this matter.Thank you. --- Ответы в треде --- 1xBet Casino • Representative 1 day ago Hello, We would like to clarify that we are still awaiting a response from the relevant department regarding the player’s case. The matter remains under review, and we will provide an update as soon as we receive further information. We kindly ask the player to remain patient while we await the department’s response. Thank you for your patience and understanding. Best regards, 1xBet Team AskGamblers • Support Team 5 days ago Dear 1xBet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. 1xBet Casino • Representative 1 week ago Hello, Thank you for the update. We confirm that the additional information regarding your verification has been received and the matter remains under review by the relevant department. As the verification process is still ongoing, we kindly ask you to wait for the department to complete the necessary checks and provide further instructions or clarification, if required. We understand that you have already submitted the requested information and appreciate your patience and cooperation while the review is being completed. We will provide an update here as soon as further information becomes available. Thank you for your understanding. Best regards, 1xBet Team facucarp • Argentina 1 week ago Hello, I have received another email requesting additional verification information, which I have already provided. The case is still unresolved, and I am now waiting for their new response.

Reason: Delayed payment I am filing this formal complaint against 1xBet regarding my blocked account (Player ID: 1648491937) and the unlawful withholding of my legitimate funds totaling 122,559 MAD.For over three months, 1xBet has trapped me in an endless circular loop between various support departments (Support, Security, Retail, and Block teams), refusing to process my payout or provide a clear path to resolution:1. The Security Team repeatedly instructed me to contact retail­@1x­bet­-te­am.com. However, the Retail team has completely ignored all correspondence since May 22, 2026.2. Support Team (info-en) subsequently redirected me to block@­1xb­et-­tea­m.com, claiming my account was blocked under a pretext of "mental health protection."3. I have explicitly confirmed my sound mental health and willingness to complete any formal KYC verification required. Despite this, [email protected] informed me on July 2, 2026, that "specialists are working on it," but has remained completely silent ever since.4. When I request assistance from Security, they simply claim "consulting was provided earlier" and send me back to the non-responsive Retail or Block teams.1xBet is using cross-departmental stall tactics to prevent me from withdrawing my balance of 122,559 MAD. I have fully abided by all terms of service and have complete proof of all contradictory email threads from their official domain.Desired Outcome:I request that 1xBet management immediately unblock my account and process the full withdrawal of my 122,559 MAD balance without further delay or deflection.

The player from Japan has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Japan has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 12 Sep 2026 Automatic translation:

The player from Costa Rica has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Costa Rica has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 08 Sep 2026 Automatic translation:

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 07 Sep 2026 Automatic translation:

Reason: Software glitch Account ID: 1411924577Ticket Reference: TPQ-44918Game Provider: Spribe (Aviator)Disputed Amount: 663.30 EUROn August 5, 2026, I experienced a technical currency conversion error while playing Aviator by Spribe on 1xBet. I contacted the game provider Spribe directly, and they conducted an official investigation. Spribe provided me with detailed technical logs confirming that there were no errors on the game provider’s side, and that the funds (663.30 EUR) were processed correctly in units, but miscalculated by 1xBet’s internal system during currency conversion.I forwarded all official proofs and technical logs from Spribe to 1xBet support 12 days ago (Ticket TPQ-44918). Despite receiving full proof from the software developer, 1xBet support keeps ignoring the facts, sending automated replies that the issue is "under investigation," and refusing to perform a manual balance adjustment.It has been 19 days since the incident, and 1xBet is unreasonably withholding my funds. I ask AskGamblers to assist in escalating this issue to 1xBet representatives so they can perform a manual balance credit of 663.30 EUR. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. ahmadzodamuhammadrasul7777 • Tajikistan 3 weeks ago Hello AskGamblers Team, I confirm that the full amount of 7,136.23 TJS has been successfully returned to my gaming account balance. Thank you very much AskGamblers for your mediation and quick resolution! The case can now be marked as resolved. AskGamblers • Support Team 3 weeks ago Dear @ahmad­zod­amu­ham­mad­ras­ul7777,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1xBet Casino • Representative 3 weeks ago Hello, We would like to confirm that the amount of 7,136.23 has been returned to your gaming account on 8 September 2026 at 11:52:13 (UTC+3) due to a technical error. Please check your gaming balance accordingly. Best regards, 1xBet Team