1xBet Casino— player complaints: 70 in English
70
Complaints
17▲
Last 30 days · was 16
12
Unresolved
13.485678555891d
Last complaint
34.1
Risk index
34%
Resolved · of 41 with a known status
51%
Withheld payouts among those
$1.6M · 1.8M INR · €1,513 +5
Disputed sums
1xBet Casino: 70 complaints filed in English across 3 platforms, 12 still open, disputed sums $1.6M · 1.8M INR and 6 more currencies. Most of them are about withheld payouts (49%). Risk index 34.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-28.
What players complain about
Withheld payouts
49%
34
Verification
14%
10
Other
14%
10
Account blocks
11%
8
Bonus terms
11%
8
Status unknown 29
Resolved 14
Under review 11
Rejected 10
Closed, no outcome 5
Unresolved 1
Sources
Casino Guru 43
AskGamblers 24
CasinoReviews 3
Complaints by month
05
06
07
08
09
Questions and answers
How many complaints are there about 1xBet Casino?
The English-language record holds 70 complaints from 3 platforms, 12 of them without a resolution; 29 carry no status from the platform. The latest one is dated 2026-09-28.
Does 1xBet Casino resolve complaints?
Of 41 complaints where the platform recorded a status, 34% were resolved, 29% remain open and 24% were rejected as groundless, 12% were closed without an outcome. Withheld payouts account for 51% of them.
What do players complain about?
Mostly withheld payouts — 49% of cases, then verification (14%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 70 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 34.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 70
04.08.2026
Casino Guru
Withheld payouts
Under review
1xBet Casino - Player’s withdrawal request is delayed and account is blocked.
= 0
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date.setTime(date.getTime()+(7*24*60*60*1000));
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}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
50 EUR
Source ↗
03.08.2026
Casino Guru
Verification
Under review
1xBet Casino - Player's withdrawal is delayed due to account verification issue.
= 0
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date.setTime(date.getTime()+(7*24*60*60*1000));
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}
}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
50 EUR
Source ↗
03.08.2026
Casino Guru
Account blocks
Under review
1xBet Casino - Player’s account is closed and funds confiscated.
= 0
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var date = new Date();
date.setTime(date.getTime()+(7*24*60*60*1000));
document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/";
}
}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
50 EUR
Source ↗
30.07.2026
Casino Guru
Withheld payouts
Under review
1xBet Casino - Player’s withdrawal has been delayed.
The player from Buenos Aires has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
28.07.2026
Casino Guru
Verification
Under review
1xBet Casino - Player's withdrawal is delayed due to verification issues.
= 0
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var date = new Date();
date.setTime(date.getTime()+(7*24*60*60*1000));
document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/";
}
}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
533 USD
Source ↗
27.07.2026
Casino Guru
Account blocks
Under review
1xBet Casino - Player’s account has been blocked.
= 0
}).length === 0) {
var date = new Date();
date.setTime(date.getTime()+(7*24*60*60*1000));
document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/";
}
}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
50 EUR
Source ↗
23.07.2026
Casino Guru
Withheld payouts
1xBet Casino - Player's withdrawals have been delayed.
The player from San Luis reports that a withdrawal of $672,450 shows as completed, but he has not received the funds. Additionally, a smaller withdrawal of $97,688 is pending for several days.
770,138 USD
Source ↗
17.07.2026
Casino Guru
Withheld payouts
Closed, no outcome
1xBet Casino - Player's withdrawal has been delayed.
The player from India faced difficulties withdrawing funds from his 1xbet account after depositing 2000 USD. His withdrawal request was declined, and despite providing the necessary documents for verification, including a screenshot of his crypto wallet, he could not complete the withdrawal. The player submitted all requested documents but did not respond to further inquiries from the Complaints Team and casino, which prevented the investigation from progressing. Consequently, the complaint was closed due to the lack of communication, with the option for the player to reopen it in the future.
10,700 USD
Source ↗
10.07.2026
Casino Guru
Withheld payouts
Closed, no outcome
1xBet Casino - Player's withdrawal is blocked and account communication cut off.
The player from Israel had deposited $1,850 into his 1xbet account but could only withdraw $622, which was then blocked pending verification. He had submitted all requested documents but had not received a response for over a week. The casino had then demanded an impossible medical certificate to prove he had no gambling addiction, leading him to believe this was a tactic to avoid paying his withdrawal. We intervened by requesting the casino to provide regulatory justification for this demand and urged them to complete the verification and release the winnings. The casino responded that the account had been restricted due to the player’s own acknowledgment of gambling addiction and confirmed that the full balance had been returned. As the player did not respond further, the complaint was then closed.
622 USD
Source ↗
09.07.2026
Casino Guru
Withheld payouts
Resolved
1xBet Casino - Player’s withdrawal has been delayed.
The player from Egypt had a withdrawal issue with 600.19 EUR, having received only 10.17 EUR so far. He submitted a complaint but received no response and requested the remaining 590.02 EUR to be credited to his account. The complaint was resolved after the player confirmed the issue was settled, following the casino's request to create a Payment Query for further investigation. The Complaints Team marked the case as resolved based on the player's confirmation.
600 EUR
Source ↗
02.07.2026
Casino Guru
Withheld payouts
1xBet Casino - Withdrawal of player's winnings has been delayed.
The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We explained that withdrawals could take up to 14 days and asked him to cooperate with the casino and update us after that period. As he did not respond to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was closed due to lack of response from the player.
5,188 INR
Source ↗
01.07.2026
Casino Guru
Verification
Under review
1xBet Casino - Player is unable to verify account for withdrawal.
= 0
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var date = new Date();
date.setTime(date.getTime()+(7*24*60*60*1000));
document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/";
}
}
LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t
50 EUR
Source ↗
30.06.2026
Casino Guru
Account blocks
1xBet Casino - Player's account closure request was ignored.
The player from Russia had requested to have his account blocked due to gambling addiction, but the request was ignored, allowing him to continue playing. After experiencing significant delays in fund credits and losses, he was seeking a refund of 93,700 rubles. We asked him to provide the original email thread with his January 15, 2025 self-exclusion request and the casino’s reply, but he did not submit the required evidence. As a result, we rejected the complaint as unjustified because the available information was insufficient to verify a responsible gambling breach or support a refund claim.
93,700 RUB
Source ↗
26.06.2026
Casino Guru
Withheld payouts
1xBet Casino - Player's withdrawals are blocked and winnings are confiscated.
The player from Turkey successfully withdrew 10,000 TRY but faced a block on her withdrawals after attempting to cash out 100,000 TRY, citing a "security review." Despite providing all requested verification documents over 9 days, her winnings were allegedly reduced due to a "multi-account violation," and she received notice that the operator no longer wished for her to use their services. She requested a full investigation and restoration of her winnings. We were unable to proceed with the investigation or provide a resolution due to the player's lack of response to our requests for evidence and communication. Consequently, the complaint was closed for the moment.
10,000 TRY
Source ↗
22.06.2026
Casino Guru
Other
Rejected
1xBet Casino - Player claims deposit limit is not enforced.
The player from Kenya submitted a complaint against 1xBet for failing to enforce their responsible gambling deposit limit set at 100 KES on June 14. Despite activating this limit, the player was able to make deposits exceeding the limit and received no appropriate response from customer support. They requested a full refund of all deposits made after the limit was activated. We asked the casino for the deposit-limit audit, transaction records, and a written explanation, but these were not provided. As a result, the complaint was closed as unresolved due to insufficient evidence from the casino, and the casino’s Safety Index was negatively affected.
22.06.2026
Casino Guru
Withheld payouts
1xBet Casino - Player's withdrawal has been delayed.
The player from Austria requested assistance regarding a withdrawal request made three weeks earlier for his winnings of INR 16,45,000. Despite having completed full KYC, he faced an unreasonable demand for a computer-printed Mental Fitness Certificate that conformed to impossible local regulations. We later found that he had previously created multiple accounts and that the account used for the disputed winnings was registered with incorrect personal information, which was only corrected after the win. As no verifiable proof was provided that the casino had approved continued use of the account, we were unable to assist further and the complaint was closed.
1,645,000 INR
Source ↗
22.06.2026
Casino Guru
Withheld payouts
1xBet Casino - Player’s winnings haven’t been received yet.
The player from Poland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team requested the player to confirm details such as KYC verification status, previous withdrawals, and communication with the casino to better understand the issue. Due to the player's lack of response to these inquiries and reminders, the complaint was closed at that time. The player could reopen the complaint in the future if they chose to resume communication.
70,000 INR
Source ↗
21.06.2026
Casino Guru
Other
1xBet Casino - Player's funds have been confiscated.
The player from Egypt experienced the unlawful seizure of his funds, with his account balance reduced from 3,182,280 Egyptian pounds to zero without explanation after a withdrawal request. He demanded the immediate return of his funds, citing fraud under the Malta Gaming Authority's regulations. We reviewed the case and the casino later provided player-specific Crash Point records and a technical incident report showing a malfunction that incorrectly settled certain auto-bets at the configured cash-out multiplier. The evidence confirmed that the disputed winnings were generated during this documented error, so the casino’s balance correction was considered justified and the complaint was rejected.
18.06.2026
Casino Guru
Other
1xBet Casino - Player's deposits are not credited.
The player from Morocco filed an official complaint against 1xBet for withholding two verified Cash Plus deposits totaling 245 MAD. Despite following verification requests and providing transaction receipts, customer service remained unresponsive to his payment proofs. He sought intervention to resolve the issue. We advised him to contact his payment provider because the deposits were reported as never credited to his casino account, and the casino was said to have had limited ability to help. As he did not respond to our follow-up messages and reminders, the complaint was closed for now due to lack of communication.
16.06.2026
Casino Guru
Other
1xBet Casino - Player is experiencing a delayed deposit issue.
The player from Morocco faced a deposit issue after being logged out of their account. We advised her to contact her payment provider to investigate the missing deposit, as the casino could not resolve a transaction that had not been credited. The complaint was left open for a month, but no further response was received from her. As a result, we closed the complaint due to a lack of communication.
41–60 of 70
How the risk index is calculated and how complaints are labelled — the method behind this section.
