1xBet Casino— player complaints: 70 in English

Reason: Declined payment Dear AskGamblers Support Team,I am submitting this formal complaint regarding 1xBet withholding my withdrawal and unnecessarily delaying my identity verification (KYC) process.Account Details: Account ID: 1004806711 Registered Email: < email removed > Pending Balance: ~2000 USDTTimeline & Details of the Issue:I recently placed standard bets on the platform and accumulated profits (~4,000 USDT).When I requested to withdraw my remaining balance of ~2000 USDT, my withdrawal was blocked due to a pending identity verification (KYC).I have already provided all requested identification documents over a week ago.Despite waiting for over 7 days, my account verification remains incomplete. I have repeatedly contacted customer support and emailed the security department (⁠secu­rit­y-e­n@1­xbe­t-t­eam.com⁠), but I only receive generic replies stating that the verification is still in progress.Conclusion:My submitted documents are 100% genuine and fully accurate. I have strictly abided by all platform rules and terms of service. I request 1xBet to complete my account verification immediately and release my withdrawal of ~2000 USDT.Thank you for your prompt assistance in resolving this issue.Sincerely,< full name removed > --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @springtra,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1xBet Casino • Representative 3 weeks ago Hello, We are pleased to confirm that your account verification has been successfully completed. You may now proceed with your withdrawal. If you experience any difficulties, please contact our Support Team through the official live chat or support email. Best regards, 1xBet Team 1xBet Casino • Representative 3 weeks ago Hello, The case is still under review by the relevant department. We kindly ask you to wait for the outcome of the ongoing verification and investigation. We will provide an update as soon as further information becomes available. Thank you for your patience and understanding. Best regards, 1xBet Team springtra • China 1 month ago Thank you for the update. However, this matter has been delayed for an unreasonable amount of time. I have fully complied with all verification procedures and submitted all requested documentation. Furthermore, 1xBet has now unfairly reduced my betting odds and account limits while withholding my funds. This is a clear attempt to restrict my account and pressure me, which violates fair gaming practices. "Forwarding to the relevant department" without a concrete timeframe is completely unacceptable. I request 1xBet to provide a specific date for releasing my 2,000 USDT withdrawal. I will keep this complaint open and active until the full amount is credited to my wallet.

Reason: Declined payment Dear AskGamblers Complaint Team,I need your assistance regarding my 1xBet account, which is currently under security verification.1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to: securi­­ty­-­e­n@­­1xb­­et­-­t­ea­­m.comI have already sent the requested documents to the Security Department, but I have not received any response from them yet.My account is still under verification and I currently cannot access my funds or withdraw my balance.I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.I am fully willing to provide any additional documents required for the verification.Please help me contact 1xBet and find out the current status of my account and funds.I have attached screenshots of my communication with 1xBet as evidence.Thank you for your help.Kind regards, --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1xBet Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. 1xBet Casino • Representative 3 weeks ago Hello, We have sent AskGamblers the relevant evidence and supporting information regarding the multiple account connection identified in this case. The provided materials contain evidence supporting our findings concerning the player's connection to the related account. Best regards, 1xBet Team 1xBet Casino • Representative 3 weeks ago Hello, We are currently collecting the necessary information and evidence regarding this case. We will provide a detailed response, together with the relevant supporting information, directly to AskGamblers via email shortly. Thank you for your patience and understanding. Best regards, 1xBet Team AskGamblers • Support Team 1 month ago Dear 1xBet Casino,The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties. Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

Reason: Bonus not given Hello 1xBet Support,I would like to submit a formal complaint regarding my VIP Cashback.My id:1212941985I completed my Copper VIP level at 300,000 XP on August 22, 2026, at approximately 2:34 AM. According to the VIP Cashback terms, Copper provides 5% cashback once every 7 days.More than 7 days have now passed, but my VIP Cashback still shows “Unavailable”, and the new 7-day cashback countdown has not started.I have already contacted support and was informed that there is currently a technical issue causing a delay in opening the VIP Cashback. However, I would like to know specifically:Why is my Copper VIP Cashback still unavailable?When will my 7-day cashback cycle start?Will the cashback I became eligible for after completing Copper be credited automatically once the technical issue is resolved?Is my JILI Super Ace activity eligible for the Copper VIP Cashback calculation?Please confirm my VIP level and the exact cashback percentage applicable to my account.I have attached screenshots showing my Copper level as completed (300,000/300,000 XP) and the VIP Cashback showing “Unavailable”.Please check my account specifically and provide a clear explanation and expected resolution time.Thank you. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear @mrgreen22x,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. 1xBet Casino • Representative 3 weeks ago Hello! If your cashback is currently unavailable, it may be because not enough time has passed before you can request it, or because your gaming activity is not yet sufficient for a positive cashback calculation. For Levels 1–7 (Copper–Diamond), cashback is calculated based on your overall gaming result since your last cashback payment: (Total bets − total winnings) × cashback percentage. For example, if you wagered €1,000 and received €700 in winnings, the difference is €300. With a 5% cashback rate, your cashback would be €15. Please note that cashback is not simply awarded for every bet. If your total winnings are equal to or higher than your total bets, there is no positive difference, so no cashback will be available. To request cashback on the last day of the calculation period, your balance must be €2 or less. Bets placed within 24 hours before the cashback request are not included in the calculation. We recommend continuing to play and checking your cashback status regularly, as the amount is dynamic and updates based on your gaming activity. Best regards, 1xBet Team AskGamblers • Support Team 3 weeks ago Dear 1xBet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. mrgreen22x • Bangladesh 1 month ago Thank you for your reply and for explaining the VIP Cashback calculation rules. However, my main issue has not been answered yet. I completed the required turnover for my Copper VIP Cashback level 12 days ago, but my cashback is still showing as “Unavailable” and the countdown has not started. Your support team previously informed me that the reason I could not receive cashback was that I had not activated a bonus in my account settings. Following their instructions, I have now activated “Bonus for Casino.” Therefore, I would like a clear answer to the following: After activating the bonus, how many hours or days should it take for my VIP Cashback countdown to start? Will the eligible cashback from my Copper level that I completed 12 days ago still be credited to my account? If the cashback was not calculated because my bonus setting was inactive, will the missed cashback be back-credited after the issue is fixed? Is there currently a technical/system issue with my VIP Cashback, and when can I expect it to be fully resolved? Please also confirm my current VIP level, cashback percentage, and the cashback amount I am currently eligible for based on my account activity. I understand the general cashback calculation explained above, but my concern is specifically about why my cashback and countdown have not been activated even after completing the required turnover, and what will happen to my previously eligible cashback. I would appreciate a clear and specific answer regarding my account rather than the general VIP Cashback rules. Thank you.

Reason: Registration issues "On September 1st, I made a deposit via Vodafone Cash for 12,735 EGP. Shortly after the deposit, my account was suspended. I have contacted the casino support multiple times by email but have received no reply, which is consistent with my previous experience with this operator. This deposit has not been used for any bets — I did not win or lose anything from it, since the account was suspended before I could use it. I am requesting a full refund of the deposited funds, as no service was provided after payment was taken. My account has a verified, long-standing history with this operator, and no clear reason for the suspension has been given.User ID: [1225939559] --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity. 1xBet Casino • Representative 2 weeks ago Hello, Please note that the deposit of 12,735 EGP was not credited to our account. The transaction was cancelled, and the funds should be returned to the payment details originally used by the player to make the deposit. Therefore, the funds are not being retained by 1xBet and should be returned through the original payment method. Best regards, 1xBet Casino Team Marwan_Mahmoud 3 weeks ago Okay i am waiting 1xBet Casino • Representative 3 weeks ago Hello! We will check the information regarding this case and get back to you as soon as possible.

Reason: Delayed payment Account ID: 629972373Amount: 34,400.78 EGP1xBet is holding my balance and refusing all withdrawals. Reason given: "Account linked to agent".I deposited money to 9 different agents provided by 1xBet live chat support. ALL agent numbers are FAKE and not on WhatsApp. Examples: 19810606055, 17173681477, 17740441281, 17012345678, 18773681009I contacted support. Agent named "Ammar" closed the chat immediately when I mentioned Curacao license and AskGamblers complaint.This is fraud and scam. I have been playing and winning but cannot withdraw.Proof attached: Balance screenshot, Deposit history, Rejected withdrawal screenshots, Chat screenshot.Please force 1xBet to remove the agent link and allow me to withdraw to my wallet: 01018028374 --- Ответы в треде --- AskGamblers • Support Team 2 weeks ago Dear @fcyjf­uyx­ouc­iyt­cyf­ixougc,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have contacted casino by sending email to given email address info-a­­r@­1­x­be­­t-t­­ea­m.comPlease keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse contacting casino via suggested email address or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.Thanks for your cooperation. 1xBet Casino • Representative 3 weeks ago Hello, As previously advised, we have asked you to contact the relevant department at info-a­r@1­xbe­t-t­eam.com with a detailed request regarding your withdrawal. Since the withdrawal is being processed through a cash desk, the relevant department needs to review the matter and provide the necessary information. Please contact the specified email address so that your case can be properly investigated and the next steps can be determined. Best regards, 1xBet Team fcyjfuyxouciytcyfixougc • Egypt 3 weeks ago Hello AskGamblers Team and 1xBet,I have attached proof that I contacted 1xBet support multiple times with different agents: Mourad, Sami, Ameer. All of them ignored me or gave no solution.I also sent 6 emails to securi­ty-­en@­1xb­et-­tea­m.com and retail­@1x­bet­-te­am.com from 26/08/2026 to 29/08/2026 and received NO reply. Screenshot attached.The problem is: I did NOT request withdrawal to cash desk/agent. I want to CANCEL this withdrawal and request a new withdrawal directly to my Vodafone Cash wallet.Wallet Number: 01018028374Amount: 15,000EGPAccount ID: 629972373Please force 1xBet to change the withdrawal method to my wallet instead of the agent.I will not contact the agent again.Please keep the complaint open until I receive my money to my wallet.Thank you,<full name removed> 1xBet Casino • Representative 3 weeks ago Hello, We currently recommend that the player contact the relevant department at info-a­r@1­xbe­t-t­eam.com. As the withdrawal is being made through cash desks, our payment specialists handling electronic payment methods are unable to verify this matter. We also cannot see any correspondence from the player sent to our Support Team by email. Please send a detailed request to the specified email address first. Once the relevant department provides a response, we will review the information and determine the next steps accordingly. Thank you for your cooperation and understanding. Best regards, 1xBet Team

Reason: Declined payment Dear AskGamblers Team,I am writing to lodge a formal complaint against 1xBet regarding my account (sent to thecasino >]). My account was completely frozen on July 10th, 2026. Since then, I have been blocked from both betting and withdrawing my remaining balance of 668,447.36 CLP.I have shown 100% cooperation with their Security Department (secur­ity­-en­@1x­bet­-te­am.com) and have already provided ALL requested documents long ago. This includes my official Chilean RUT ID, a selfie holding my ID, a phone screen showing my ID, and full bank statements (Cartola Bancaria) proving my transactions. Despite providing all verification materials, my account has been stuck in "review" for 23 days. Every time I email their security team, I receive the exact same automated copy-paste response telling me to "wait for notification". This is a clear delay tactic to withhold my legitimate funds. I have violated no terms and conditions. I kindly request the AskGamblers team to intervene, investigate 1xBet's malicious delay, and help me recover my balance of 668,447.36 CLP. Thank you for your assistance. --- Ответы в треде --- AskGamblers • Support Team 3 days ago Dear all,The AskGamblers Complaint Team has carefully reviewed the latest updates provided by both parties.While 1xBet Casino has indicated that the ongoing investigation may take up to 180 days, we consider such a timeframe excessively long for the resolution of this complaint. A significant amount of time has already passed, while the player's account and disputed funds remain unavailable and the investigation is still ongoing.We understand that certain investigations may require additional time, particularly when third parties or payment providers are involved. However, we believe that such matters should be concluded within a reasonable timeframe, and we cannot keep this complaint open for up to 180 days while awaiting the outcome.Considering the amount of time that has already passed without a resolution, the complaint is now closed as Unresolved.Once the investigation has been concluded, 1xBet Casino is welcome to request that the complaint be reopened and provide the AskGamblers Complaint Team with the final outcome. mx930704 • Chile 4 days ago Dear AskGamblers Support Team, I am formally requesting the AskGamblers team to completely HALT this endless and insulting circle of generic scripts from 1xBet and proceed with an immediate, final enforcement ruling to close this case as "UNRESOLVED." Today marks exactly 82 DAYS (nearly 3 full months) since July 10th, during which 1xBet has unilaterally banned my account and unrightfully trapped my legitimate balance of 668,447.36 CLP inside. I must re-emphasize that I have long achieved 100% compliance by submitting my official Chilean RUT ID, biometric selfies, and certified bank statements weeks ago. 1xBet has completely run out of options and legal grounds. They have spent weeks shuffling between contradicting lies on this thread—first claiming my funds were blocked by a "payment provider," then admitting it was an "internal reconciliation," and now reverting right back to the empty "Security Department review" script. This is an open mockery of the AskGamblers arbitration rules and a clear manifestation of bad faith. Under any internationally recognized gaming framework, no retail compliance audit requires 82 days for an account with zero outstanding documentation. 1xBet has failed to provide a single piece of evidence or a defined timeframe despite AskGamblers' direct mandate. I request the AskGamblers Team to deliver the final judgment now: permanently close this dispute as UNRESOLVED due to operator non-cooperation and apply the maximum ranking penalty to 1xBet's profile to protect the global gaming community from these malicious stalling tactics. I will keep this dispute strictly OPEN until my 668,447.36 CLP is fully released. Thank you for your rigorous supervision. 1xBet Casino • Representative 4 days ago Hello, Thank you for your message. We understand the player’s concerns regarding the duration of the verification process and appreciate their continued cooperation. We would like to clarify that the player’s case is still under review by the relevant Security Department. At this time, the review has not yet been completed, and therefore we are not in a position to provide a final decision regarding the account. The information and documents previously submitted by the player remain under consideration. Should any additional information or documents be required, the player will be contacted accordingly. We kindly ask the player to allow the relevant department the necessary time to complete its review. We will provide an update as soon as further information regarding the case becomes available. Thank you for your patience and understanding. Best regards, 1xBet Team mx930704 • Chile 1 week ago Thank you, AskGamblers Support Team. I acknowledge 1xBet’s updated response, where their management publicly admits that they understand my rejection of repeated general templates and are actively trying to avoid presenting "premature or inaccurate information." However, my account has been completely frozen for 78 DAYS since July 10th. For nearly two and a half months, my legitimate funds of 668,447.36 CLP have been wrongfully withheld without a single piece of evidence showing any violations on my end. I have achieved 100% compliance by submitting my official Chilean RUT and certified bank statements weeks ago. In the professional gaming industry, no legitimate internal audit or "escalation" requires nearly 80 days to verify a standard retail account. Since 1xBet's representative has publicly asked for "some additional time" to secure final clarification from their responsible department, I will grant them one last, non-negotiable 24-hour extension. I will NOT accept another open-ended apology or generic update on the next turn. I expect 1xBet’s next response on this thread to contain either a definitive confirmation that my full account privileges are restored, or a verifiable transaction receipt showing the complete release of my 668,447.36 CLP. Should they fail to deliver a concrete outcome by the next turn, I request the AskGamblers Team to officially close this case as "UNRESOLVED" due to malicious delay and apply the permanent rating deduction. I will maintain this dispute as strictly OPEN until my funds are fully settled. Thank you for your rigorous supervision.

Reason: Verification issues Dear 1xBet Support Team,I am contacting you again to submit a FORMAL COMPLAINT regarding the restriction/blocking of my account, which has now remained unresolved for approximately two months.I have fully cooperated with the Security Department and have provided the documents and verification materials requested from me. However, after all this time, the only response I continue to receive is that requests are processed “in the order they are received.”I want to make it absolutely clear that this response is no longer acceptable after approximately two months of waiting.I understand that 1xBet may have internal security and verification procedures. However, this does not justify keeping an account restricted indefinitely without providing the customer with a specific explanation of the current status of the case, an estimated resolution date, or information regarding whether there is any specific issue with the documents I have submitted.Therefore, I formally request the following:1. That my case be individually reviewed and escalated due to the excessive amount of time that has already passed.2. That I be informed of the exact current status of my security verification.3. That you clearly confirm whether any additional document, information, or verification is still required from me.4. If no further documentation is required, I request a specific timeframe or reasonable deadline for the resolution of my case.5. If 1xBet has determined that my account cannot be reinstated, I request that you provide the specific reason for that decision and the procedure for withdrawing any legitimate remaining balance from my account.6. I also request the case/reference number or identifier of my review, together with confirmation that this complaint has been formally registered.I want to formally record that I have fully cooperated with the verification process and that my case should not remain indefinitely pending while I continue receiving generic automated responses.I have also found publicly available reports from other users describing similar situations, including cases where customers were repeatedly told that requests were processed “in the order they were received” for extended periods of time. For this reason, I am specifically requesting that my case not be answered with another generic response, but with a specific and verifiable update regarding my account.I am not requesting unjustified preferential treatment. I am simply requesting that, after approximately two months, I receive a clear and definitive resolution.Please forward this complaint to the responsible Securi­ty/­Ver­ifi­cation Department and provide me with a substantive response rather than another automated message asking me to wait.I expect a concrete response regarding my case, not another generic request for patience.Sincerely, --- Ответы в треде --- 1xBet Casino • Representative 2 days ago Hello, We would like to clarify that we are still awaiting a response from the relevant department regarding the player’s case. The matter remains under review, and we will provide an update as soon as we receive further information. We kindly ask the player to remain patient while we await the department’s response. Thank you for your patience and understanding. Best regards, 1xBet Team ariel.14.vargas • Bolivia 6 days ago I think the waiting time for the review is too long. I feel like my case is not being given the attention it deserves. 1xBet Casino • Representative 1 week ago Hello, Thank you for your message. We understand the player’s concerns regarding the duration of the verification process and appreciate their continued cooperation. Please note that the case is still under review by the relevant Security Department. The submitted information and documents are currently being carefully assessed, and the review has not yet been completed. At this stage, we are unfortunately unable to provide a final decision or a specific timeframe for completion. We kindly ask the player to remain patient while the relevant department continues its review. Please be assured that once further information becomes available, an update will be provided accordingly. Thank you for your patience and understanding. Best regards, 1xBet Team ariel.14.vargas • Bolivia 1 week ago I am still waiting for my case to be resolved. I kindly ask you to provide an update and a clear solution as soon as possible. I will continue to follow up until my case is fully resolved. Thank you for your attention.

Reason: Declined payment Dear 1xBet and AskGamblers Team,My 1xBet account has a balance of 6,320 BDT. In this situation, when I requested a withdrawal of 3,100 BDT, it was rejected. After that, whenever I try to make a withdrawal from my account, it is automatically refused.The refusal reason shows: “Request for documents. Please email the security team. Identification document.”My account had the New User First Deposit 100% Slot Bonus. I followed all of their rules, placed bets legally, and successfully completed the wagering requirement. This is my first and only 1xBet account. I have never opened a 1xBet account before.I emailed the 1xBet Security Team 5 days ago regarding this issue, and I also sent clear photos of both sides of my original National ID Card.Even after 5 days have passed, I still have not received any response from the 1xBet Security Team, which is really disappointing.My ID: 1780681405I request the 1xBet Security Team to please resolve my issue as soon as possible so that I can play games and withdraw my money. --- Ответы в треде --- 1xBet Casino • Representative 16 hours ago Hello, We would like to clarify that we are still awaiting a response from the relevant department regarding the player’s case. The matter remains under review, and we will provide an update as soon as we receive further information. We kindly ask the player to remain patient while we await the department’s response. Thank you for your patience and understanding. Best regards, 1xBet Team resmisultanaani • Bangladesh 3 days ago As per 1xbet representative request on email, I sent them my online copy of NID card in PDF format, downloaded from the official site services.nidw.gov.bd I hope now you you will resolve it asap. Since I am waiting many days. resmisultanaani • Bangladesh 4 days ago 1xbet asked me to provide national ID card online copy in PDF format, from the official site services.nidw.gov.bd I am trying to send it as soon as possible. 1xBet Casino • Representative 5 days ago Hello, We would like to inform you that we have located your email and confirmed that it has been received by our Security Department. A response has already been provided to you via email by the Security Department. Kindly check your registered email inbox, including your spam or junk folder, for their reply. Please follow the instructions provided in the email accordingly. Thank you for your cooperation and understanding. Best regards, 1xBet Team

The player from Japan has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Japan has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 29 Aug 2026 Automatic translation:

The player from Bangladesh reported that 1xBet had closed his account after two years of use, terminated their cooperation without a clear reason, and canceled his winnings while allowing only a withdrawal of his deposited amount. He believed this decision was unfair, especially given his consistent betting activity, and sought assistance in resolving the dispute and recovering his winnings of approximately 17,000 USDT. He said his withdrawal had been paused for KYC documents on 21 August 2024, and after he sent the documents, his balance was removed on 27 August, leaving only a small amount paid out. We closed the complaint because the account had been blocked after predominantly sports betting activity, and we did not have enough expertise or insight to assess the casino’s investigation fairly.The player from Bangladesh reported that 1xBet had closed his account after two years of use, terminated their cooperation without a clear reason, and canceled his winnings while allowing only a withdrawal of his deposited amount. He believed this decision was unfair, especially given his consistent betting activity, and sought assistance in resolving the dispute and recovering his winnings of approximately 17,000 USDT. He said his withdrawal had been paused for KYC documents on 21 August 2024, and after he sent the documents, his balance was removed on 27 August, leaving only a small amount paid out. We closed the complaint because the account had been blocked after predominantly sports betting activity, and we did not have enough expertise or insight to assess the casino’s investigation fairly. Written by TomasComplaint Specialist Submitted: 29 Aug 2026 | Closed : 07 Sep 2026Automatic translation:

The player from Vietnam had faced a prolonged identity verification process at 1XBet for almost 2 months, preventing them from withdrawing their winnings. Despite providing multiple forms of identification, they received vague responses asking them to wait indefinitely. We asked for clarification about their KYC history, game activity, and any missing documents, and the complaint was later marked as resolved by the player. The issue was considered resolved in our system after the player confirmed the matter was settled.The player from Vietnam had faced a prolonged identity verification process at 1XBet for almost 2 months, preventing them from withdrawing their winnings. Despite providing multiple forms of identification, they received vague responses asking them to wait indefinitely. We asked for clarification about their KYC history, game activity, and any missing documents, and the complaint was later marked as resolved by the player. The issue was considered resolved in our system after the player confirmed the matter was settled. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 25 Aug 2026 | Resolved : 26 Aug 2026Automatic translation:

The player from the Netherlands, a long-time customer of 1xBet, faced issues after his account was blocked without explanation, despite a history of successful withdrawals. He had complied with re-verification requests but had received no clear answers from the security service and no access to his funds, totaling approximately USD 9,600. We reviewed the case, but because the account was blocked after sports betting activity and we lacked sufficient expertise to assess the casino’s investigation fairly, the complaint was closed.The player from the Netherlands, a long-time customer of 1xBet, faced issues after his account was blocked without explanation, despite a history of successful withdrawals. He had complied with re-verification requests but had received no clear answers from the security service and no access to his funds, totaling approximately USD 9,600. We reviewed the case, but because the account was blocked after sports betting activity and we lacked sufficient expertise to assess the casino’s investigation fairly, the complaint was closed. Written by AttilaComplaint Specialist Submitted: 15 Aug 2026 | Closed : 20 Aug 2026Automatic translation:

The player from Egypt was experiencing a delayed withdrawal of 82,000 EGP from his 1xBet account due to a repeated verification request after he had already completed the process a month earlier. He had provided the necessary documentation but had only received automated responses indicating that the review required additional time. We asked for clarification about the documents, game type, bonus use, and last casino contact, and the complaint was then marked as resolved by the player, so we closed it as resolved.The player from Egypt was experiencing a delayed withdrawal of 82,000 EGP from his 1xBet account due to a repeated verification request after he had already completed the process a month earlier. He had provided the necessary documentation but had only received automated responses indicating that the review required additional time. We asked for clarification about the documents, game type, bonus use, and last casino contact, and the complaint was then marked as resolved by the player, so we closed it as resolved. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 16 Aug 2026 | Resolved : 18 Aug 2026Automatic translation:

The player from India successfully deposited ₹15,000 on July 28, 2026, but the casino claims the deposit was unsuccessful and closed his support ticket. He provides evidence from his bank statement and requests mediation to trace the transaction and credit his account.The player from India successfully deposited ₹15,000 on July 28, 2026, but the casino claims the deposit was unsuccessful and closed his support ticket. He provides evidence from his bank statement and requests mediation to trace the transaction and credit his account. Written by TomasComplaint Specialist Submitted: 08 Aug 2026 Automatic translation:

The player from Bangladesh reported that 1xBet had breached its written commitment to refund his principal deposit after blocking his account. Despite complying with all terms, 1xBet had ceased communication and refused to process the refund, prompting him to seek intervention from Casino Guru. He said he mainly played slots, lost access after submitting KYC documents, and was told by the Security Department that only his original deposit would be returned. After reviewing the case, we found that false personal information had been provided during registration, which was a breach of the casino’s Terms and Conditions and justified the casino’s action. Therefore, we rejected the complaint as unjustified.

The player from India faced unreasonable delays in processing his withdrawal and verification at 1xBet, which began on 26 July 2026. Despite submitting all requested documents promptly and following up consistently, he received only generic responses and additional document requests with no clear timeline or updates. He sought an investigation into the prolonged process and the release of his funds, which totaled approximately ₹273,000. We were unable to continue the investigation because he stopped responding to our follow-up questions and reminders. As a result, the complaint was closed for now due to lack of cooperation from his side.

The player from Mauritania reports that his cashback has not been credited for over a week despite continuous deposits and significant losses. He has contacted customer support multiple times, but they only provide generic responses and have not properly investigated the issue. He requests a full review and recalculation of his cashback entitlement.The player from Mauritania reports that his cashback has not been credited for over a week despite continuous deposits and significant losses. He has contacted customer support multiple times, but they only provide generic responses and have not properly investigated the issue. He requests a full review and recalculation of his cashback entitlement. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 07 Aug 2026 Automatic translation:

Reason: Verification issues account id: 1007888805support ticket # 89121445amount: 276000 BDTDear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification on Feb 3. Then the 1xbet casino support team said they sent a message containing my withdrawal code to the address that I provided on my casino account. But it's been over 5 months; I haven't received any letters from them. They didn't provide any tracking number. When I asked them how much more time it takes or to provide me with a tracking number, they replied with the same response as I attached in the screenshot. they didnt sent any code but are just delaying my withdrawal.Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get a tracking number or clafication form them, as they don't clarify or respond to the email. --- Ответы в треде --- salazar777 17 hours ago f*ck you mfers. you did not send any code, scammers sons of a b!tch go to hell i am done with this waiting and this bu!!$HIT. 1xBet Casino • Representative 1 day ago Hello, We would like to clarify that we are currently awaiting the player’s completion of the verification instructions previously provided by the relevant department. The player is required to follow the provided instructions and complete the requested verification step. Once this has been completed, the relevant department will be able to proceed with the further review of the case. We kindly ask the player to complete the required procedure and provide the requested information as instructed. Thank you for your cooperation and understanding. Best regards, 1xBet Team salazar777 5 days ago okay Let's see. 1xBet Casino • Representative 6 days ago Hello, Thank you for the update. We have taken note of the player’s comments and the concerns raised. Please be advised that we are currently checking the relevant information with the responsible department in order to clarify the current status. We kindly ask the player to allow us some time to complete this check. We will provide a further update as soon as we receive additional information. Thank you for your patience and understanding. Best regards, 1xBet Team

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

The player from Indonesia had requested a withdrawal less than two weeks prior to submitting this complaint. His money had not been received yet. He reported that his winnings of IDR 2,952,000 were not credited to his BCA bank account, even though 1xBet repeatedly claimed the withdrawal was successful and kept asking for more documents. We asked for clarification and the casino eventually confirmed that the withdrawal had been cancelled and the funds were returned to his gaming account. After that, he successfully withdrew the full amount, so the case was resolved.