1xBet Casino— player complaints: 70 in English

The player from India had deposited 20,000 Rs in 1xbet, but the amount had not been credited to his wallet, despite appearing in his transaction history. The player reported that the casino had acknowledged receiving the transaction but had not credited the amount, and was unresponsive to his inquiries. The Complaints Team had advised the player to contact his payment provider for investigation, as the casino had limited ability to resolve the issue directly. The complaint was marked as resolved after the player confirmed the issue had been addressed, although specific details of the resolution were not provided.

Dear CasinoReviews Complaint Team, I am filing an official complaint against 1xBet Casino for freezing my legitimate funds amounting to 122,559.41 MAD without any valid reason, refusing to cooperate, and completely ignoring my communication. Key Details of the Dispute: - Casino Username / Account ID: 1648491937 - Disputed Amount: 122,559.41 MAD - Date of Deposit / Restriction: 29/04/2026 The Situation: On 29/04/2026, I made a successful deposit of exactly 122,559.41 MAD into my standard 1xBet gaming account (ID: 1648491937). Within just 5 minutes of completing this deposit, 1xBet abruptly locked my account, blocking all withdrawal, deposit, and betting functions without providing any valid explanation. Total Lack of Cooperation and Ignored Emails: Following their immediate live chat instructions, I was told to contact their verification and retail departments. I sent detailed emails to both official addresses, [email protected] and [email protected], back on 22/05/2026. It has now been over 17 days, and I have received absolutely zero responses or updates from either department. Furthermore, when I tried to follow up via the live chat portal, the support agents explicitly stated that the company had completely stopped all cooperation with me, and they subsequently blocked my access to the live chat feature entirely. Summary: I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. 1xBet cannot simply secure a user's deposit, refuse to reply to any official emails for weeks, block support access, and hold 122,559.41 MAD hostage in total silence. I have attached my official player account screenshot proving the successful deposit and the frozen balance. I kindly request the CasinoReviews team to intervene, investigate this unresponsiveness, and help me recover my funds. Thank you for your assistance.

The player from India faced issues with a deposit of Rs 39,999.57 made on 20.05.2026, which had not been credited after 20 days. He had provided multiple proofs, including a bank statement and a video of the transaction, but continued to experience frustration with the lack of resolution despite regular follow-ups. We asked the casino to review the payment with its Payment Department, but it kept requesting more bank documents and then stated the transaction had failed because the funds were not received. As no meaningful progress was made and the casino only continued to ask for more time, we marked the complaint as unresolved because they did not cooperate enough to reach a conclusion.

The player from Albania had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player had completed KYC and made several withdrawals, but the status of the current withdrawal remained unclear. We extended the response time to allow the player to provide updates, but due to the lack of further communication from the player, the complaint was closed for the time being. The player could reopen the complaint if they chose to resume communication.

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Complaint Description: ​"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (▇▇▇▇▇▇▇▇▇▇▇▇▇▇). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation. ​I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 14 days. ​I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely. ​I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

The player from Egypt had made a deposit 10 days ago and had provided all necessary documents, but the casino's support team kept stating that his request was still under processing without any updates. The player was advised to contact his payment provider to investigate the issue, as the casino was unable to resolve it directly. After a period of no response from the player, the complaint was closed due to lack of communication. The player was informed that he could reopen the complaint if he wished to continue the investigation in the future.

The player from Bangladesh was unable to withdraw his balance of 50,689.9 BDT because 1xBet had placed his account in an ongoing verification deadlock for over 100 days. Despite submitting all requested documentation, he encountered a frozen cash-out screen and received no communication from the casino's support team. The issue arose because the personal details on the player's official identification documents did not match the information registered on his casino account, including discrepancies in name, date of birth, and document number. The casino refused to complete verification or process the withdrawal until documents matching the account registration details were provided. After reviewing all evidence and explanations, we concluded that the casino's position was consistent with standard KYC and AML requirements and rejected the complaint due to the player's failure to provide accurate registration information.

Dear ​Here is the complete chronological sequence of events regarding how 1xBet illegally confiscated my principal business capital of 122,559 MAD: ​Initial Investment: I initially registered as a MobCash agent through a 1xBet Telegram Manager, depositing $15,000 USD (146,000 MAD) of my own personal capital. I used my official National ID Card (Number: G530292) for registration. ​Sudden Blocks & Directives: After a few months of smooth operation, my MobCash agent account was suddenly blocked by the security department. When I questioned my MobCash manager on the 'Reddy' business app, he claimed he could not overrule the security department but explicitly ordered me to withdraw my remaining funds (122,559 MAD). ​The Trap: The MobCash manager instructed me to open a personal 1xBet player account using the exact same National ID (G530292) and promised to temporarily restore my agent access just to transfer the funds there. I followed his instructions perfectly. I registered the player account with the identical ID, and the manager enabled my access. I completed the transfer of 122,559 MAD to my player account. ​Instant Freeze: Within 5 minutes of completing the transfer, 1xBet instantly blocked all deposit, withdrawal, and betting features on my player account, freezing my money. ​Harassment via Verification: For months, they dragged out the verification process. I complied with every single request: I provided deposit screenshots, held a paper with the current date next to my face with my ID, and completed 4 separate video conferences. ​The Rejection & Sabotage: After delaying for months, they suddenly claimed my verification 'failed', stated they would confiscate my personal pocket investment, and threatened to close my account. When I explicitly warned them that I would escalate this legally to international gambling authorities, 1xBet's team instantly kicked me out of the 'Reddy' business application and revoked my login access to permanently destroy our official communication logs and chat history. ​Final Refusal: I reached out to the Telegram manager who initially onboarded me. After forcing me to do yet another video verification with today's date and ID, he finally stated: “The administration has refused to cooperate with you. Unfortunately, no further cooperation is possible. Please do not try again, as your application will always be rejected.” ​This is a clear, orchestrated case of player and business partner fraud. 1xBet lured my personal funds from the agent account into a player account under their direct instructions, only to freeze it instantly and block my access to the evidence. I have done absolutely nothing wrong and have verified my identity multiple times. I demand the full release of my 122,559 MAD principal capital."

The player from Morocco filed a formal complaint against 1xBet Casino for the unlawful confiscation of 122,559 MAD from her account. Despite having completed all verification requirements and complied with the security team's directives, her withdrawal capabilities were blocked, and the casino claimed her verification had failed. She clarified that the funds were business capital transferred from her MobCash agent account under casino instructions, not gambling winnings. The complaint was closed by the Complaints Team as the dispute concerned a business relationship rather than a player-casino matter, and the player was advised to seek legal assistance for commercial or contractual issues.